All reviews

Rating Breakdown

  • 5
    95% (6,984 ratings)
  • 4
    3% (235 ratings)
  • 3
    0% (27 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (88 ratings)
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4 / 5 Share

June 26, 2024

such a great app and make my works a lot easier and quicker! Lydia helps me a lot and so fast to solve the problem

Using app

8 days

Total reviews

1

Average rating

4.0

4 / 5 Share

June 17, 2024

Great features and support, especially from Judy and Maison !!

Using app

27 days

Total reviews

5

Average rating

4.8

4 / 5 Share

June 17, 2024

I have been having some technical difficulties installing and using this app. I am not a very technical person and even though I am still working through some image issues Audrey has been helpful as much as can be.

Using app

1 day

Total reviews

3

Average rating

4.7

4 / 5 Share

June 10, 2024

Great customer service! Thank you Tiana.

Using app

7 days

Total reviews

1

Average rating

4.0

4 / 5 Share

May 11, 2024

app was not that useful for us right now but Tiana was very helpful

Store

Ahoix

Using app

10 minutes

Total reviews

4

Average rating

4.8

4 / 5 Share

May 9, 2024

While Customer service exceeded my expectations (thank you Tiana!) and they were able to boost my speeds to a sufficient amount, the app does have some quirks. It can be quite confusing to navigate and pinpoint what is exactly causing your issues. But, despite these small things here and there, it is a breeze compared to other SEO apps on the marketplace as Avada does most of the fixes completely on its own. Thanks again for the help Tiana!

Store

Herosse

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

May 6, 2024

Some problems encountered with the application but support is almost always available (even on weekends). Tony and Audrey are very responsive, they quickly understand the problem and ensure perfect follow-up on its resolution.

Using app

About 1 year

Total reviews

4

Average rating

4.8

4 / 5 Share

May 5, 2024

Emily was giving great help on my needs , she has asked his technical to help on the issue we have encountered , the total resolve time is around 30 mins. but it worth it. Thank you Avada and Emily

Using app

About 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

April 24, 2024

it's really a usefull app and the supporting team is good ;)

Using app

2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 17, 2024

snelle reactie en goed geholpen door hanna

Using app

28 days

Total reviews

1

Average rating

4.0

4 / 5 Share

April 8, 2024

Just testing the app and deciding to buy it or not: well, the prompt assistance from Emily will definitely help to make my decision. Thank you Emily.

Using app

9 days

Total reviews

2

Average rating

4.5

4 / 5 Share

March 28, 2024

Whilst the app did not meet my needs the support from Hana was exceptional.

Using app

2 days

Total reviews

3

Average rating

4.7

4 / 5 Share

April 3, 2024

Bon support

Using app

About 1 month

Total reviews

1

Average rating

2.0

4 / 5 Share

March 25, 2024

Tony & audrey were very helpful, used ultra viewer and got the job done is a second than left after i said thankyou 100% perfect

Using app

16 days

Total reviews

2

Average rating

4.0

4 / 5 Share

March 23, 2024

I like the app. Still working through a few issues but a good app..

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

March 13, 2024

Great app so far but allow me more time to give my review. This is just for Emily for the support and her patient in helping me setup the app. Thanks Emily :-)

Using app

4 months

Total reviews

3

Average rating

4.7

4 / 5 Share

March 13, 2024

Le service de Esther est excellent. L'application est très bonne mais a encore besoin d'être paufinée.

Using app

About 1 month

Total reviews

3

Average rating

4.3

4 / 5 Share

March 11, 2024

Avada Customer service is up there. Prakash was very kind and helpful. This is just what i needed to better my store experience.

Using app

7 days

Total reviews

1

Average rating

4.0

4 / 5 Share

March 10, 2024

Very good SEO suite, and responsive and friendly technical support. Be aware that after updating your theme, you will need to republish Avada from the settings menu and check that everything is working via meta tag validators. I had duplicate meta tags, some coming from my Dawn theme and some coming from Avada. If you have this, simply remove the meta-tag render line in your theme.liquid and retest.

Using app

Almost 3 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Feb. 28, 2024

Well, it's different from tinyimg, that's for sure. I had that one before this, but avada is much more affordable. And Esther is a great support person. I'm not very good with this techie stuff and i can be kind of slow. I didn't feel rushed, being totally unsure of what I was doing at some points and when my messages got stuck below the chat, that was slow going. But she made me feel very comfortable. She wasn't impatient or constantly asking me to do what she said. She gave me time to get there. Amazing support! She gets a 5 for support, but i have to give the app a 4 because of my experience before this app.

Using app

6 days

Total reviews

2

Average rating

4.5