All reviews

Rating Breakdown

  • 5
    95% (7,286 ratings)
  • 4
    3% (248 ratings)
  • 3
    0% (28 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (91 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 21, 2024

I had some issues regarding HTTP links and i was greeted by Penelope and Toby via the chat it was super easy to use and they were able to help me quickly, professionally and efficiently! definitely recommend they are very kind and i am super grateful!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! We're delighted that Penelope and Toby were able to assist you with your HTTP link issue. We're here to help with anything else you might need!

5 / 5 Share

Aug. 20, 2024

Tiana helped me a lot!!!! This plugin deserves 5 stars.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

试用体验好,客服给力,会推荐给其他朋友使用。客服也是实时支持的,RICKY很不错。

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

I'm New so far using this App, but the customer service is really good, they respond quickly and they are really helpful, Hanna help me solving my question and be there for when I need... is really good so far

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

Excelente atención, inmediata. El SEO funciona muy bien, veo los resultados.

Using app

5 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 20, 2024

Super fast and very good support!

Store

WIQ

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

The Avada support team is always quick to solve. Truly remarkable. Always suportive and on point. I can leave a task to be resolved by them and they will deliver beyond expectation. Thank you Avada

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

Siempre que tuve un inconveniente o consulta, estuvieron para resolverla al momento. Se noto un cambio considerable, después de la instalación de la app. Debo destacar la atención de Ricky que en persona me soluciono varios inconvenientes de la web.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

Amazing support service! They respond quickly and promptly, and most importantly, they help eliminate problems and improve the operation of the store! Special thanks to support staff member Mia!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

Abby ve Anivia çok teşekkür ederiz. Süper ve etkili çözüm üretiyorlar kesinlikle tavsiye ediyorum.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

Just started using the app The features are more advanced than I had anticipated The support staff have been very helpful and things are going well

Using app

2 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

Great service and support. Thanks to Hana from Avada customer service, she is awesome!!

Using app

About 2 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 19, 2024

Excellent app for enhancing your Shopify store's SEO, improving site speed, and optimizing images efficiently. Users often praise its user-friendly interface and noticeable performance boost. The support team is also highly responsive and helpful, ensuring any issues are quickly resolved. It's a reliable choice for store optimization!

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

Nice App! great customer support. Tiana and Penelope were quick enough to respond to our queries and resolve them asap.

Using app

About 3 hours

Total reviews

14

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

This app is helpful and the customer support responds quickly and helpful.. Thanks Christian

Using app

3 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 19, 2024

It's very well I talk with Tiana about my issue she guided me very well and also solved my issue She is very cooperative girl Well done Tiana❤️

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

1st time user but not the 1st SEO tool I've used. Having had a good use of it I can say that this is the right SEO tool for me. When I got a little stuck the support team were amazing, they were quick, efficient and sorted the issue immediately. I couldn't think of any way they could improve things. The FREE version is 'good' but I quickly upgraded and I'm so happy I did. For anyone considering using such a tool I can honestly say 'do it' It's totally fixed a lot of issues for me. Big thanks to Ricky for his jelp too.

Using app

About 2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your amazing feedback! We're thrilled to hear that our tool and support team made a difference for you. We're here if you ever need further assistance!

5 / 5 Share

Aug. 19, 2024

Ich bin absolut begeistert von der AVADA App und dem hervorragenden Support-Team, insbesondere Hana und Toby! Ich hatte ein Problem mit dem H1-Tag auf meiner Website dropsaver.com und war unsicher, wie ich es lösen sollte. Hana und Toby haben mich jedoch innerhalb kürzester Zeit unterstützt und das Problem effizient gelöst. Der Support war nicht nur schnell, sondern auch unglaublich freundlich und professionell. Dank der schnellen Hilfe konnte ich meine Website problemlos weiter optimieren. Ich kann die AVADA App und den erstklassigen Support nur wärmstens empfehlen!

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

When I needed help Kevin was very helpful and attentive

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 18, 2024

Very bad. A lot of autonomous operations were performed after installation, but without the consent of the shop owner, and after uninstallation it was necessary to check all their possible effects and remove them. It's like a virus.

Using app

3 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your feedback. We’re sorry to hear that your experience with our app didn’t meet your expectations, and we’d like to address the concerns you’ve raised for the benefit of other potential users. 1. Regarding changes made without consent: When installing our app, you were prompted to grant permission to edit specific sections of your store, and the installation proceeded only after you provided consent. Here's a screenshot for a better illustration: https://prnt.sc/KcQYp07e2swz These changes are essential for the app’s functionality and follow Shopify's strict guidelines. The app’s processes were approved by Shopify before the app was published on their platform, ensuring that we fully comply with Shopify’s policies. More importantly, at Avada, your store's security is of utmost importance to us. Please be assured that we take all necessary precautions to ensure that your store's data and information are safe and secure. Our team strictly adheres to the confidentiality of our customers' information and will not make any changes to your store without your approval. 2. Residual components after uninstallation: This situation is common with any app that integrates with a Shopify store by adding components. Once the app is uninstalled, it loses access to your store, making it impossible to remove the code automatically. However, we always recommend reaching out to us before uninstalling, and we can trigger an automatic cleanup to ensure no residual code remains. We believe that experienced Shopify users, particularly those who frequently install third-party apps, understand these standard procedures. Should you have any further concerns or require assistance, our support team is always here to help. Best regards, Esther Customer Success Lead