Avada SEO Image Optimizer

Amazing to hear that the tool is making such a strong impact! We’re thrilled to be part of your SEO journey. Thanks for the support! 🌟

Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced while using our app. We would like to take this opportunity to clarify a few points regarding the issues you mentioned: 1. Drop in Google Search Ranking: Google’s algorithm typically requires several weeks or even months to update search rankings based on changes made to your store. Since you only used the app for five days with minimal modifications to the settings, it is unlikely that the app significantly impacted your ranking. However, we are more than happy to investigate this issue further for you. Please respond to our follow-up email so we can take a closer look. 2. Site Crashing Issue: Our speed optimization tool offers two implementation options: applying changes directly to your live theme or to a duplicated theme for safer testing. We always recommend using a duplicated theme first to avoid unintended conflicts—especially if your store uses custom code or third-party apps. Certain optimization features may not be fully compatible with all themes, which can occasionally lead to issues if applied directly to the live version. Please be assured that any changes made by our app can be fully reverted. Furthermore, our technical team is available to assist with any compatibility checks and ensure a smooth integration with your theme. We would recommend reinstalling the app so that we can help you properly set up everything for your storefront. Please let us know how you’d like to proceed, and we’ll be happy to assist you. Thank you for your kind understanding.

Thanks a lot for recommending us! We're happy to know you've had a good experience using the software. 👍

Vielen Dank, Ulla! Es freut uns sehr zu hören, dass dir die App und unser Support helfen konnten. Wir wünschen dir weiterhin viel Erfolg! 🎯

感谢你的支持！我们很高兴能为你提供满意的服务，并帮助你解决问题。如有其他需要，随时联系我们。🙏

Thank you so much for the detailed feedback! We're thrilled that Tania and Anivia could help with your custom coding needs. You're always welcome! 💬

Grazie mille! Siamo felici che Tiana sia stata d’aiuto. Se hai bisogno di ulteriore supporto, siamo sempre qui per te. 😊

Thank you so much for your feedback! We're glad to hear Nim could assist you quickly. Let us know if you ever need anything else.

We truly appreciate your kind words! Mia is always happy to help and it’s wonderful to know she could answer all your questions. 😊

Thanks for your detailed feedback! We're happy you're finding value in the app—even on the free plan—and that our support team was helpful. 🚀

Thanks a lot! We're thrilled Tiana was able to guide you through the SEO process effectively. 🙌

We're really grateful for your feedback! So glad to hear Tiana and William could resolve your issues quickly and professionally. 💪

Thanks so much for your kind words! We're happy the team could provide such fast and effective support. 🙏

Thank you! We're happy Ricky could assist with optimizing your SEO and that you're enjoying the app. 🎯

Thanks a lot! We're glad to hear it's been easy to use and that you're already seeing great results. 🌟

Thank you! If there's anything else you need, feel free to reach out anytime. 😊

Hi LidRax team, Thank you for your feedback. We're very sorry for the confusion regarding the Free plan’s image limit. At the time you left your review, we had just updated our pricing and promptly reflected this on the Shopify app listing. However, the documentation and in-app details hadn’t been updated yet, and that was our oversight. We completely understand how this could be frustrating and truly appreciate you pointing it out. The information will be fully updated immediately across all platforms to avoid further confusion. We also noticed that your store is still quite new. Besides image optimization, Avada SEO Suite offers several other SEO tools—such as meta tags optimization, basic structured data, and an SEO checklist—that could be especially helpful as you prepare your store for launch. We’d love to invite you to reinstall the app and explore these features. Feel free to reach out to us anytime via live chat or email—we’re more than happy to assist you along the way! Thank you again for your feedback—it helps us improve. Best regards, Esther Avada Team

Thanks a lot for your thoughtful review! We're thrilled that Tiana was able to assist you so clearly and efficiently. She’ll be happy to hear this! 🙌

Hi Katherine, Thank you for sharing your experience. I’m truly sorry for any confusion regarding your Pro plan subscription. From our system, we can see that your upgrade was processed successfully, but it seems there might have been something unclear on your end. If you had reached out to our support team at that time, we would have had the opportunity to assist you immediately and clarify everything. We offer 24/7 in-app live chat support, always ready to help whenever something doesn’t seem right. I’ve also sent you an email to follow up on this — please reply to it so we can fix this together. We’d love the chance to make things right and support you further. Your feedback is invaluable, and we'd appreciate the opportunity to turn your experience around. Best regards, Esther Avada Team