All reviews

Rating Breakdown

  • 5
    95% (7,294 ratings)
  • 4
    3% (248 ratings)
  • 3
    0% (28 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (91 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 16, 2024

Fantastic app! Lowered my google ranking by 10 instantly and the support is fantastic! Kevin is a legend!

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2024

I couldn't figure out how to fix a few things and contacted Emily and she got everything i needed help with fixed. Thank you Emily and Team for all the help

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2024

Amazing service

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2024

Tiana and Anivia's support is very good

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 14, 2024

Ricky is awsome, great guy very friendly and a amazing professional. Really recomend this app for everybody !!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 14, 2024

Working with Hana from Avada was a fantastic experience. Her professionalism and expertise were evident in every interaction. Hana's proactive communication and deep knowledge of Avada's products ensured our project's success. She addressed our needs promptly and provided creative solutions, making her an invaluable asset. I highly recommend Hana for her outstanding service and dedication to excellence.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

June 14, 2024

Mia et william sont incroyable d'une chaleur humaine et d'un professionnalisme à tout épreuve je recommande avec plaisir

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2024

Fácil e Intuitivo com Assistentes sempre dispostos a ajudar.

Store

Wyzinc

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2024

Very helpful, prompt support.

Store

My Store

Using app

33 minutes

5 / 5 Share

June 13, 2024

I recently added the Avada app to my Shopify store, and it's good so far, only ran into a small issue but that got resolved quickly with the help of Hannah and the performance of my website is much better now, thank you!

Using app

5 months

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for your great review! 🌟 We're happy to hear that the Avada app is improving your store's performance and that Hannah was able to resolve your issue quickly. We're always here to help, so don't hesitate to reach out if you need anything. 😊

5 / 5 Share

June 13, 2024

Audrey is the best, she helped me alot :)

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 13, 2024

Brilliant app - sped up the site dramatically. Like the SEO auditing tools - Hana and William - Were an awesome help with setting up and helping me through a minor issue I encountered. Thanks again - Would recommended.

Using app

About 2 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

June 13, 2024

Audrey and Toby accurately  deliver client's  needs in time, follow up client's  feedback  closely and solve the problem quickly.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 13, 2024

I was able to delete three apps, that I used before, because this app does it all! Absolutely fantastic support! Ricky and Rosie helped me out a lot. Thank you so much!

Store

Sanilu

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

June 13, 2024

Great App! It’s incredibly user-friendly and has significantly boosted my website’s SEO. Highly recommend for anyone looking to improve their SEO effortlessly!

Using app

1 day

Total reviews

7

Average rating

4.9

2 / 5 Share

June 13, 2024

Great app packed with many features but certainly not user friendly to say the least. Developer support is weak after reaching out several times for assistance. My advise to the developer is to perhaps have youtube videos on how to... This will solve a lot of your customer enquiries as you could then refer your customers to your videos to address the challenges they are facing. I'm quite certain that the everyday enquiries you receive by your customers regarding the challenges faced with implementing the changes recommended by your avada app are very much the same challenges day in day out. I certainly hope you will consider this recommendation as it becomes extremely frustrating when the app developer is unable to assist a merchant that is in need of assistance.

Using app

1 day

Total reviews

3

Average rating

4.0

Developer Reply

Hello Tru Outdoor Luxury Store Owner, Thank you for your feedback and for using our app. We're glad to hear you find it packed with features, although we're sorry to hear about the challenges you've faced with usability and support. We apologize for any inconvenience caused. Improving user-friendliness is a priority for us, and your suggestion about creating YouTube videos for guidance is valuable. We'll definitely consider this to better assist our users in navigating the app and implementing changes effectively. Regarding the support experience you've had, we sincerely apologize if it fell short of your expectations. We're committed to improving our support processes to ensure timely and helpful responses to all inquiries. Please feel free to reach out again with specific issues or questions, and we'll do our best to assist you promptly. Your input is crucial to us, and we appreciate your patience and understanding as we work to enhance our app and support services. If there's anything else you'd like to discuss or suggest, please don't hesitate to contact us directly at [your support email]. Thank you again for your feedback and for choosing our app. We look forward to improving your experience with us. Best regards, Avada Support Team

5 / 5 Share

June 13, 2024

Thanks Hana and Maison, they help me to fix the meta matter quickly.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2024

I've been using this Shopify app for the past 2 months and it's been excellent for improving my store's SEO and page speed. The automatic image optimization and lazy loading features have significantly boosted my site's performance, while the SEO tools have helped me rank higher in search. Highly recommended for Shopify store owners.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2024

very good~thx~

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2024

I reached out because I needed help fixing some http error on my site. Lydia forwarded the matter to others who could help, but unsolicited suggested improving my photos on the page. I agreed, after which she immediately set about fixing them for me. 5 star service

Store

SIKSHOP

Using app

About 4 hours

Total reviews

1

Average rating

5.0