All reviews

Rating Breakdown

  • 5
    95% (4,211 ratings)
  • 4
    3% (122 ratings)
  • 3
    0% (10 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (73 ratings)

Reviews with Text

  • 97% (4,298)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 24, 2026

I had so much help from Pamela with my SEO Checklist. The system itself is just the best I have ever used, the service is just so superb. I spent more than 3 hours asking for help and Pamela was so..so patient and willing to answer any questions, even the stupid ones without any judgement. I can confidently say that AVADA is the best, for real. thank you

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2026

I had a great experience using the Avada app. The support team is responsive and helpful, making the whole process smooth and stress-free. A special thank you to Beeter, who assisted me with my issue quickly and professionally. Their guidance made a big difference, and I really appreciate the excellent support!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2026

Ricky Was so helpful, the best support ever.

Using app

38 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2026

Ricky helped me to fix image optimization issue very professionally and swiftly.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2026

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2026

I had a great experience working with the Avada SEO Suite team. The support was responsive, clear, and very helpful in identifying key issues affecting our PageSpeed performance. The insights provided were actionable and made it much easier for us to understand what needed improvement. Special thanks to Beeter for the assistance — really appreciate the support!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2026

Great app and excellent support! Viola helped me resolve a bulk optimization issue very quickly. The app saved 2.86 GB on images with no quality loss. Highly recommend for Shopify stores with large product catalogs.

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2026

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2026

Thanks

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2026

Beeter helped me this time. He's so helpful and kind. My issue was resolved. Thanks!

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 21, 2026

Servizio in chat veramente ottimo. Tobias è stato gentilissimo e mi ha super aiutato fin dall’inizio. Complimenti!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2026

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2026

Beeter sorted out my issue fast and very helpful

Using app

21 days

Total reviews

3

Average rating

5.0

1 / 5 Share

May 11, 2026

TERRIFYING! They charged me €35 and changed my LCP from 4 to 7, increasing my website load time by 2 seconds, and there's no customer service, and they DON'T refund my money. HORRIBLE! I will tell EVERYONE NEVER to download this app and that the reviews are fake. Edited comment: My site speed only improved after I uninstalled your app and performed the manual optimizations myself. This app has been an absolute nightmare and is incredibly poor quality. I will make sure to warn everyone about this because you essentially stole $35 from me, and the app messed up my page in every possible way. I am demanding a full refund of my money immediately.

Using app

8 months

Total reviews

6

Average rating

2.3

Developer Reply

Hi Maximiliano, Thank you for taking the time to share your feedback. I completely understand how concerning it is when your store's page speed is affected. We have carefully investigated the performance issue you reported. You mentioned that a specific API call was slowing down your store's LCP: /api/get_geolocation?shop=dafeac.myshopify.com (sales-boost.simesy.com) After checking the domain of that request, we found it comes from another app provider (Simesy), which was installed in your store. Furthermore, we have documented evidence, including saved PageSpeed Insights reports from the theme our team optimized for you, confirming that this issue is not caused by our app. In fact, looking at Shopify's own Web Performance report for your store, your real-world LCP has actually improved since installing Avada. Our team has put significant effort into optimizing your store's speed and removing 'spoofing' scripts, and we are confident these optimizations were working as intended. Regarding customer service, our team was actively supporting you throughout this process, with multiple agents and our technical team working on your case. We acknowledge that the communication around the most recent issue could have been faster, and we take that feedback seriously. As for the refund, we have not received a refund request from you through our support channels. We have reached out to you directly via email with full details and evidence, and we would love the opportunity to walk through everything with you and resolve any remaining concerns. Best regards, Esther

5 / 5 Share

April 20, 2026

very good. thank you

Using app

4 days

Total reviews

6

Average rating

3.2

5 / 5 Share

April 19, 2026

I had a fantastic experience working with Penelope from the Avada support team. She was incredibly helpful and went above and beyond to resolve my issues quickly. I was especially impressed by her generosity , The service was both fast and friendly, making the entire process seamless. If you’re looking for support that is efficient and truly cares about your success, Penelope is the best! Thank you again for the amazing help

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2026

Great professionalism from Christian. He is very knowledgeable and helpful. He was quick to respond to my chat and provided great service. I will definitely keep using this app thanks to its user friendliness and Christian's professionalism.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2026

Excellent customer service. An app that helps you boost your website's SEO content and improve your search engine ranking. I had a problem translating a phrase within the app's code, and with Penelope's help, it was translated in a flash.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2026

This app is great and incredibly user-friendly. You don’t need to be an SEO expert or even a pro at optimizing product images. The app takes care of everything for you with just a click of a button. The support team is excellent. They not only provide support but also offer valuable insights on how to enhance your results. I highly recommend this app to anyone who is either starting out or looking to improve their search engine rankings.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2026

good services

Using app

2 months

Total reviews

2

Average rating

5.0