Avada AI SEO Suite Optimizer
Win sales via AI SEO Audit Agent, Checklist & onpage...
Rating
4.9
feedback
4,428
chart
#133
All reviews
Review RSS Feed
Feb. 18, 2025
Les conseillers au support sont très à l'écoute et compétents. Les réponses sont rapides et humaines...ce n'est pas un robot qui répond! Super. Très satisfaite
Merci pour votre retour positif ! Nous sommes ravis que notre support vous ait apporté une assistance efficace et humaine. 🚀 N’hésitez pas à nous recontacter si besoin !
Feb. 18, 2025
Great Service and support, I am actively encouraging anyone to use this app, it really has helped improve our SEO Score and make our site more efficient!
Fantastic to hear that our app helped improve your SEO score! 🚀 Thanks for recommending us, and we’re here anytime you need further support.
Feb. 17, 2025
I'm new to this, but this apps makes SEO straightforward, even for those without technical expertise. The support team is responsive and helpful!
We're glad you found our app easy to use! 😊 Our support team is always here to assist with any SEO questions. Let us know if you need further help!
Feb. 17, 2025
This app is an amazing user friendly app for everything to do with SEO. The support they provide is fabulous. I struggled with finding a solution for an issue and Brian explained and resolved the problem in a few minutes. I would highly recommend this for any business, no matter how small or big.
Thank you for your kind words! 🌟 We’re happy that Brian could help resolve your issue quickly. Don’t hesitate to reach out for any future SEO needs!
Feb. 17, 2025
wonderful customer service tiana made the day so helpful she solved my problem real quick
So glad to hear Tiana was able to assist you efficiently! 💡 If you ever need more help, we're just a message away. 🚀
Feb. 17, 2025
Me encanta esta app para el SEO. Muy práctica, aun en la versión gratis! Nim me ayudo mucho para terminar de configurarla ;)
¡Nos alegra saber que nuestra app te ha sido útil! 🌱 Gracias por confiar en nosotros, y recuerda que siempre estamos disponibles para ayudarte. 🚀
Feb. 17, 2025
So far so good, amazing customer service support, very impressed!
Amazing to hear you’re impressed with our support! 💎 We strive to provide the best experience. Let us know if you need anything else!
Feb. 20, 2025
Très bien, assistance de bonne qualité, merci pour votre aide, j'attend maintenant le retour seo de Google pour voir sur le réel. Merci
Merci beaucoup ! 🎯 Nous espérons que les résultats SEO répondront à vos attentes. N’hésitez pas à nous contacter si vous avez d’autres questions !
Feb. 17, 2025
Glad our team could provide great support! 😊 Keep optimizing, and reach out anytime if you need assistance! 🚀
Feb. 16, 2025
quick to respond and helpful in solving my issues so far. great support!
Quick response and great support are what we aim for! 🎯 Thanks for trusting us. Let us know if we can help further!
Feb. 16, 2025
very helpful
Thank you! 😊 We’re glad you found our support helpful. Let us know if there’s anything else we can do for you! 🚀
Feb. 16, 2025
I would like to take a minute to thank Kevin and Anivia, they are super strong in technical. Was having an issue in SEO, they fixed it for me in the same day. I will rate 10-star if I could.
Appreciate your kind words! 💡 Kevin and Anivia are truly amazing at solving SEO issues. We're always here to help—reach out anytime! 🚀
Feb. 14, 2025
The best customer service. Useful app.
Thank you for your kind words! We’re delighted you found the service excellent and the app useful. Let us know if you need any help! 😊
Feb. 14, 2025
I'm compelled to write a review because of the shocking and pick-pocketed service I received. Firstly, I would rate this app a MINUS. I had to put one star, otherwise the review can't be submitted. I'm not going to rant a long review - but I will say these 3 key points why I'm disgusted with their service: 1) I paid for the Pro Plan features for 1 year up front. 6 months into the plan, the company withdrew all features and moved me onto the Free Plan. I raised this crucial point of 'I paid for this plan and still have 6 months left', and they told me to 'pay for the Pro Plan again if I want those features'. I never got those features again, so I cut my losses and deleted the app. 2) I thought I was making headway with getting them to understand my position with a man named CHRISTIAN from their customer service department. He said all the right things but failed to reinstate the plan properly which I paid for. Eventually he ceased any communication with me, then that told me everything! 3) The app itself was full of issues shortly after using it for a few weeks. I raised every issue I came across, only to be told 'it's Shopify's fault'. I made it very clear to them, every app I have through Shopify works works fine, even after any updates... except yours! They stuck to their excuse for the duration of my unfortunate experience until I left. My experience is clearly not everybody's experience when you look at the reviews, but there are some who have had a similar bad experience like mine, so that leaves me to end this review by saying: Avada - you done me wrong, and you know you done me wrong! I know Karma will come back to bite you for your two-bit customer service and pick-pocketing ways!
Hello iSAW Company, We sincerely regret your experience and appreciate your feedback. We’d like to clarify what happened regarding your concerns: 1) Regarding your Pro Plan access: Your Pro Plan itself was never revoked. Christian had reinstated your access as agreed, but the Image Optimization feature remained limited, which was an oversight on our part. We have now fully restored this for you. We also sincerely apologize that the latest agent did not have full context when responding to your email, which led to the misunderstanding. 2) Regarding communication with Christian – We understand that you wanted to continue working with Christian. While he was following up on your case, due to an internal miscommunication, your latest email wasn’t routed to him. As a result, our team provided an incorrect response, which we truly regret. This was never intentional, and we sincerely apologize for the confusion. 3) Regarding app performance – We take all feedback seriously and are continuously working to improve both our app and our support processes. Your input helps us enhance the experience for all merchants, and we appreciate your patience as we make these improvements. We truly value your business and would love the opportunity to make things right. If there’s anything further we can do, please don’t hesitate to reach out. Avada Team
Feb. 14, 2025
good
Thank you for your feedback! We’re glad you’re enjoying the app. Let us know if there’s anything else we can assist with! 🌟
Feb. 14, 2025
We appreciate your review! We’re glad you’re enjoying the app. Let us know how else we can support your journey! 🚀
Feb. 13, 2025
I am not an expert and I spent four hours learning thanks to the support given to me by Miss Pamela. She put all her dedication into making the setup with my site successful. I am very grateful to her.
Thank you for your thoughtful review! We’re thrilled Pamela could help you successfully set up your site. Wishing you success! 😊
Feb. 13, 2025
easy to use and fast customer support, Ricky is lovely to communicate with and reactive :)
Merci pour votre avis! Nous sommes heureux que Ricky ait pu vous aider. N’hésitez pas à nous contacter si besoin! 🌟
Feb. 13, 2025
Avada SEO is an absolute game-changer! The app's functionalities are top-notch, making it incredibly easy to optimize my website for search engines. But what truly sets Avada SEO apart is its outstanding customer support. I needed to add a snippet to my site, and Christian helped me immediately—quick, professional, and extremely knowledgeable! It’s rare to find such responsive support these days. If you’re looking for a powerful SEO tool with amazing features and first-class customer service, Avada SEO is the way to go! Highly recommend!
Thank you for the fantastic review! We’re glad Christian could assist you with SEO. Wishing you continued success! 🚀
Feb. 13, 2025
This is one of the best apps I have come across as a non-technical person to help develop my website. The support is second to none and the ease of optimising my site has been more enjoyable than a chore! thank you! Tiana and William have specifically fixed an issue within a matter of minutes that I had been trying out for weeks! polite, great communication and a pleasure to work with!
We’re so glad Tiana and William could help fix your issue quickly! Thank you for your kind words—wishing you the best! 😊