Avada AI SEO Image Optimizer
Earn traffic w Page Speed Optimizer, Image & AI SEO...
Rating
4.9
feedback
4,345
chart
#69
All reviews
Review RSS Feed
Nov. 26, 2024
Lydia - Really quick responses to my questions! Very accommodating. All resolved quickly.
Thanks for the kind words! We’re happy to have resolved your concerns quickly. Feel free to reach out anytime for additional support.
Nov. 25, 2024
Very knowledgeable, still trying out the app but the support is great!
We’re happy to hear you’re enjoying the app and support so far! Thank you for sharing your positive feedback.
Nov. 24, 2024
I'm new to this app so i had a question about something and Ricky was absolutely the best she solved the problem right away ill definitely be using this app for a long time
We’re so glad Ricky could assist you promptly! Thank you for trusting us, and we look forward to supporting you further.
Nov. 24, 2024
Love their service, easy to use. And Tiana is great!
We appreciate your feedback! We’re delighted to hear Tiana’s support made such a positive impact. Let us know how we can continue to assist.
Nov. 23, 2024
تطبيق جيد يساعدك في تحسين متجرك على محركات البحث لمتجرك انصح به وايضاً لديهم خدمة عملاء تساعدك في كل شيء شكرا لكم
شكراً جزيلاً على رأيك الإيجابي! نحن سعداء لأن التطبيق وخدمتنا ساعدوك في تحسين متجرك. نحن هنا دائمًا لدعمك!
Nov. 23, 2024
Outstanding Support from Kevin! I had the pleasure of being assisted by Kevin while setting up the Avada.io app, and the experience was absolutely fantastic! Kevin was extremely professional, patient, and attentive to every detail. He responded promptly to all my questions and guided me step by step to understand the app's functionalities. The solutions he provided were clear, effective, and perfectly tailored to my needs. It's evident that Kevin is highly knowledgeable and truly values customer satisfaction. I highly recommend Avada.io and their support team, especially Kevin, to anyone looking for a reliable solution and an excellent user experience!
Thank you for the detailed and kind feedback! We’re thrilled Kevin provided such professional and tailored support to meet your needs. Your recommendation means a lot to us—feel free to reach out anytime!
Nov. 22, 2024
Very quick response, Judy is very nice and relieves our problems quickly!
Thank you for the great feedback! We’re thrilled Judy could respond quickly and solve your issues. Don’t hesitate to reach out if you need any more assistance!
Nov. 22, 2024
5 Stars – Outstanding Support from Penelope! I am beyond impressed with the support I received from Penelope at Avada. She not only resolved my critical issues quickly and efficiently but also provided me with valuable tips that have greatly improved my setup. Her expertise, friendly approach, and attention to detail made the whole process seamless and stress-free. It's rare to find such outstanding customer service these days. Thank you, Penelope, for going above and beyond – you're a true asset to the team! Highly recommended!
Thank you for the amazing review! We’re delighted Penelope provided such outstanding support and valuable tips. Your recommendation means the world to us—we’re always here to help!
Nov. 22, 2024
I really don't understand. I have already given them the source code of the website theme, but they keep asking to enter my store backend. I don't understand what they are trying to do. The after-sales customer service basically doesn't understand technology, and keeps asking me to wait. The problem was not solved until she got off work, and then she replied that she had already gone off work and she couldn't solve the problem. I really don't understand why I was treated like this after becoming a member. I'm really angry.
Hi Emily, I’m truly sorry for the disappointing experience you had with our service. Your feedback is invaluable, and I’d like to address your concerns to ensure we can make things right moving forward. Regarding the request for backend access, I understand how this may have seemed unnecessary given that you had already provided the theme source code. To clarify, every theme is unique, and we often need to test our solutions directly on your store’s setup to ensure seamless compatibility without causing any unintended issues. We acknowledge that this wasn’t communicated clearly, and we’ll improve how we explain such requests in the future. I also appreciate your cooperation in sharing the source code with us and recognize that the agent you worked with could have handled this more flexibly. She should have collaborated with our technical support team to explore alternative solutions instead of insisting on backend access. Melody, the agent who assisted you, is new to our team and has taken full responsibility for not fully addressing your concerns. We’re actively enhancing her training to ensure she can provide the level of support you expect and deserve. I also want to apologize for the delay caused during the shift transition. While it’s true that shift handovers can sometimes result in slight disruptions, we have clear procedures in place to assign pending issues to the next available agent. This ensures that all customer concerns are continuously handled without interruption. Unfortunately, Melody did not clarify this process, which likely added to your frustration, and for that, I’m deeply sorry. Lastly, I regret that the service you received did not meet your expectations, especially as a valued paid customer. I understand that paying for a service comes with higher expectations, and I’m sorry we fell short in this instance. Thank you for your patience and for bringing these issues to our attention. I'd love to work with you regarding your pending request. Please reply to my email. I’ll personally ensure your concerns are resolved promptly. Best regards, Esther Customer Success Lead
Nov. 22, 2024
The basic functions are available. Nim of the customer service department was very patient in solving my problems.
Thank you for your feedback! We’re so glad Nim could patiently assist you in solving your problems. Feel free to reach out if you need any more help!
Nov. 22, 2024
Melody really helped me get setup and fixed some critical issues with their team within 30 minutes. This product is really terrific, the kind of great you really don't want your competitors using!! Rad tool! A+
Thank you for the amazing review! We’re thrilled Melody and the team could help you get set up and resolve issues quickly. We’re always here to support you—don’t hesitate to reach out!
Nov. 21, 2024
I requested help with my site speed and other issues and Ricky was so helpful and polite. I really appreciate his help. I dont know anything about designing a website or coding or anything of that nature so I was completly lost. Thanks to people like Ricky who make things easier. He's a great guy. Thank you
Thank you for the wonderful feedback! We’re so glad Ricky could help you with your site speed and make things easier. Let us know if you need further assistance!
Nov. 21, 2024
Lydia was so helpful! So lucky to have found Avada SEO!
Thank you! We’re so happy Lydia could assist you. Don’t hesitate to reach out if you need anything else!
Nov. 21, 2024
The support was very enthusiastic, throughout the day. My problem has been thoroughly handled.
Thank you for your kind words! We’re thrilled our team could handle your problem thoroughly and enthusiastically. Reach out anytime!
Nov. 20, 2024
excelente ayud
¡Gracias! Nos alegra saber que tuviste una excelente experiencia con nuestra ayuda. Estamos aquí para ti siempre.
Nov. 20, 2024
Still testing it out on its free trial, but they are genuinely so helpful. There is no learning curve, you should just be able to plug it in and go. It's an amazing tool but I am waiting to see if there are any results. Tiana is extremely helpful, even at 11pm on a Thursday, which works for me because my schedule needs to be flexible, so I love that their office online hours are so broad. Everywhere you look on the app, it invites you to contact them if you need anything. Even if you feel like you should just tough it out and figure it out on your own, give the customer service a try and send them a message because who knows how much time they can save you! I love the customer service.
Thank you for the detailed feedback! We’re so glad Tiana and the team could provide flexible and helpful support. Let us know if you need anything else!
Nov. 20, 2024
Great service the chat button is easy to access Nim was there to answer me in no time and withine minutes my queries were answered. Fabulous work thanks Nim.
Thank you for the amazing review! We’re thrilled Nim could assist you quickly and resolve your queries. We’re always here to help!
Nov. 20, 2024
I was switching between this SEO and that SEO, facing many problems. After I switched to Avada, I was really happy with the quick support from the team, which made everything much easier. The performance improved, and my rankings increased significantly.
Thank you! We’re so glad the switch to Avada made things easier and improved your rankings. We’re here for you anytime!
Nov. 19, 2024
As a beginner with computers, I’m not great at solving certain issues. When I ran into trouble submitting my sitemap, it turned out to have nothing to do with the Avada SEO Speed Image Optimize plugin. However, Ricky from their team still went above and beyond to help me fix the issue, and I’m so grateful for his support! By the way, this plugin is absolutely amazing and has been incredibly helpful for my website. It perfectly optimized my site, especially by improving page load speed, which is super important. Trust me, downloading this plugin is a decision you won’t regret!
Thank you for the fantastic review! We’re thrilled Ricky could go above and beyond to assist you. It’s great to hear the plugin has been so helpful for your site!
Nov. 19, 2024
Absolutely amazing useful app. Ricky was really helpful and professional
Thank you for the wonderful feedback! We’re thrilled Ricky could provide such helpful and professional support. Don’t hesitate to reach out anytime!