All reviews

Rating Breakdown

  • 5
    95% (4,211 ratings)
  • 4
    3% (123 ratings)
  • 3
    0% (10 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (74 ratings)

Reviews with Text

  • 97% (4,300)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 16, 2024

This app is incredible and the customer service is awesome. They fixed my issue quickly. Thank you

Using app

About 19 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re thrilled to hear you had a great experience with our app and customer service.

5 / 5 Share

Oct. 16, 2024

I have started using this app and had some initial questions and issues. Lydia and Doris provided outstanding support and guidance, and now the app is working perfectly. I hope to regain my rankings in Google with the help of this app.

Store

Shapeez

Using app

Over 1 year

Total reviews

16

Average rating

4.9

Developer Reply

Thank you for your feedback! We're glad to hear that Lydia and Doris were able to assist you effectively.

5 / 5 Share

Oct. 15, 2024

Store

Caralm

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2024

I had a fantastic experience with Avada SEO Suite, thanks to the wonderful support from Tiana. She was quick to assist me with my questions and made sure I had everything I needed. Her professionalism and helpful attitude really stood out. I highly recommend their service, and I appreciate all the support I received from Tiana!

Using app

About 1 month

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your fantastic review! We’re thrilled that Tiana provided you with excellent support. Your recommendation means a lot to us!

5 / 5 Share

Oct. 15, 2024

fast solution, helpful customer service from Penelope

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're glad to hear you had a fast and helpful experience with Penelope.

5 / 5 Share

Oct. 15, 2024

Really good experience with fantastic support! Penelope was so understanding and helpful. Big recommendation from PlakatKunst.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your kind words! We're happy to hear that Penelope provided you with fantastic support.

5 / 5 Share

Oct. 15, 2024

Ricky was so awesome in helping me optimize my website. Oh my goodness. it is so fast now! He's a rockstar!

Using app

39 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your fantastic feedback! We’re thrilled to hear that Ricky was able to help optimize your website. We appreciate your support!

5 / 5 Share

Oct. 14, 2024

Can I give it a 10 star rating!?! My store has seen a 50% improvement in SEO ranking performance and speed improvement thanks to the Pro plan features enabled on the store. I've been in e-commerce for a few decades and honestly this is the best SEO optimization solution I've come across. I wish Avada offered this service for other e-commerce platforms I manage. It is AMAZING and easy to use! This is easily the best app I've installed on my ShopifyPlus store.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your amazing feedback! We're thrilled to hear that our Pro plan features have significantly improved your store's SEO and speed. Your support means the world to us!

4 / 5 Share

Oct. 14, 2024

Its very clear this app and the help line is very responsive. However there is a lot of manual work to be done and you need to check all the AI as it often is terrible English and doesn't make sense to humans!

Using app

4 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your valuable feedback! We're glad to hear that you find our app clear and our support responsive. We appreciate your insights regarding the AI, and we’re continually working to improve the experience. Thank you for using our app!

5 / 5 Share

Oct. 14, 2024

I just started using the app, and I can’t thank Ms. Lydia enough for her kindness and amazing support. She is very patient and understanding, providing excellent customer service. Highly recommend!

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Lydia. Your recommendation means the world to us!

5 / 5 Share

Dec. 16, 2024

The immediate response from Lydia was very helpful. Thanks for the prompt attention.

Using app

Over 1 year

Total reviews

7

Average rating

4.9

5 / 5 Share

Oct. 14, 2024

I had some technical issues with my Shopify store and reached out for help. Lydia and Andrew were absolutely fantastic throughout the process. They were quick to respond, very knowledgeable, and incredibly patient in explaining what needed to be done. Not only did they help fix the issue, but they also made sure I understood the steps, so I could manage things better in the future. I really appreciate their dedication and professionalism – they made a potentially stressful situation so much easier! Thank you, Lydia and Andrew!

Using app

Over 1 year

Total reviews

6

Average rating

3.8

Developer Reply

We greatly appreciate your feedback! Lydia and Andrew are delighted to have been of assistance. We're glad we could ease the process for you and look forward to supporting you further!

5 / 5 Share

Oct. 12, 2024

Ricky was very helpful. He even explained in detail some of the meanings that I didn't know. He took me through one by one features regarding fixing issues in product pages for SEO better optimisation results.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're pleased Ricky could guide you through the SEO optimizations. We're here to help whenever you need us!

5 / 5 Share

Oct. 12, 2024

Even on free version the app is very useful and offers a lot of guidance to optimise SEO. The customer support is very good, specifically Kevin was extremely helpful in answering any questions I had :)

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the great review! We're happy that Kevin was able to assist you. Let us know if you have more questions—we're always here to help!

5 / 5 Share

Oct. 12, 2024

I recently encountered some issues with the Avada app on my Shopify store, and I reached out for help. Mr. Kevin provided outstanding support! He was incredibly knowledgeable and took the time to understand my issue thoroughly. Not only did he guide me through the troubleshooting process, but he also offered clear and concise explanations that made it easy to follow along. His patience and professionalism made a huge difference, and I felt truly supported throughout the process. Thanks to Mr. Kevin’s assistance, my issue was resolved quickly, and my store is now running smoothly. I highly recommend reaching out to him for any Avada or Shopify-related concerns. He’s a true asset to the team!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate your thoughtful review! It's wonderful to hear that Kevin's assistance made a difference. We'll be sure to share your kind words with him. Please reach out anytime you need more support!

5 / 5 Share

June 22, 2025

Outstanding Customer Service – Ricky is the Best! Avada has been a game-changer for my shops, and a big part of that is thanks to Ricky! The customer service is truly amazing – Ricky is always so friendly and quick to respond, making sure that all my stores run smoothly. No matter the issue, Ricky goes above and beyond to help out, ensuring a seamless experience every time. If you’re looking for top-notch support, Avada and Ricky are the way to go! Highly recommend!

Using app

About 2 years

Total reviews

12

Average rating

5.0

Developer Reply

Thank you for such a detailed and glowing review! We're thrilled Ricky could make a positive impact on your experience. We're always here to help keep everything running smoothly—don't hesitate to reach out anytime!

5 / 5 Share

Oct. 11, 2024

The app works great. However, what truly sets this app apart from others is definitely its customer support. I spoke with Penelope, and she is amazing. She answered all of my questions with patience and respect. It's truly a remarkable experience. Most programs can do what this app does, but they cannot offer the level of service this app provides. The greatest advantage of this company is working with experienced people like Penelope. Best regards to everyone.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your thoughtful feedback! We're delighted that Penelope could assist you with patience and care. Providing top-level service is our priority, and it's wonderful to hear we met your expectations. Reach out anytime—we're here for you!

5 / 5 Share

Oct. 11, 2024

Super helpful support team - thanks for the quick set up!

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words! We're happy our team could assist with the setup quickly. Let us know if there's anything else we can do for you!

5 / 5 Share

Oct. 11, 2024

Good App, Support is always fast to respond and are so helpful.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your continued support! We're glad our team has been responsive and helpful throughout your experience. We're always here whenever you need us!

5 / 5 Share

Oct. 11, 2024

Using app

About 2 months

Total reviews

1

Average rating

5.0