Avada AI SEO Image Optimizer
Earn traffic w Page Speed Optimizer, Image & AI SEO...
Rating
4.9
feedback
4,345
chart
#69
All reviews
Review RSS Feed
July 25, 2024
We gave a test to this solution for over 3 months and we strongly suggest NOT to use it on your site. Their support is super unreliable , they assign non qualified people whom only waste your time with useless questions and issues are forgotten by their dev team unless you bring it to their teams attention every day. Even in that case there are many times their team can't fix the issue. The slution claims to do many things, but if you actually check things majority is not working;. Meta replacements - broken and none functional. Instant page - not correct at all and a marketing lie Worst of all is , they implement functions and enable those functions default. When you try to disable those functions, you are presented with an option to upgrade to Enterprise package. Best of it , those functions are causing major issues on your site and you are stucked in a loop. Forced to pay for a better package just to fix a bug on your site. Do yourself a favour and stay away from this app
Hello Dutch Natural Healing Team, Thank you for your honest feedback, and we sincerely apologize for the frustrations you have experienced. We take your concerns seriously and would like to address each point to clarify and resolve the issues encountered. 1. Support and issue resolution: Our records show that all issues you raised were addressed within 24 hours. Unfortunately, it seems updates did not reach you due to email miscommunication. We use the store owner's default email from the live chat, and we were not aware that you did not have access to this email. We apologize for this oversight and have taken steps to ensure we communicate through the correct channels moving forward. 2. Default function activation and upgrades: We want to clarify that our intention is never to force upgrades by creating technical issues. Our operation aligns with Shopify's standards, and we never meant to trick our users. The issue you experienced with a specific feature being enabled was a system error, and we are currently reviewing our processes to prevent such incidents. We apologize for any inconvenience this has caused. We have since disabled the problematic feature, and we are pleased to hear that your site's functionality has been restored. 3. Meta Replacements: We noticed that the meta tag rule you created did not include the necessary conditions for it to function. This is likely why you experienced issues. We have detailed documentation on setting up these rules properly here: https://docs.avada.io/seo-suite-help-center/search-appearance/meta-tags/meta-tags-rule. If you need any assistance regarding this, we are more than willing to assist. 4. Instant Page Feature: We take your feedback regarding the instant page feature seriously and would like to address your concerns directly. It's important to us that our features deliver real value, and we assure you that the development of each feature involves extensive research, development, and rigorous testing. Additionally, all our features undergo strict Shopify review processes before being made available to our customers. If there were any discrepancies with the functionality as you've mentioned, it would have been flagged by Shopify's quality assurance. We are committed to transparency and are more than willing to demonstrate the effectiveness of this feature to you. Please let us know how we can assist further in this matter. We appreciate you bringing these matters to our attention, and we are committed to ensuring they are resolved to your satisfaction. Best regards, Esther - Customer Success Lead
July 24, 2024
There are tons of features and excellent overall support! Judy and Toby went above and beyond to assist with the performance improvement! Thank you so much!
July 23, 2024
this is a great app, and the staff is awesome. Ricky went out of his way to help resolve all my questions and concerns immediately.
July 23, 2024
AVADA Image SEO is fantastic! The support team, especially Ricky, was incredibly quick and helpful. After a few tweaks, my website's SEO score significantly improved. Highly recommend!
July 23, 2024
Working my way through the app and learning more and more about SEO as I do so, I have also been getting help from Ricky with some of the trickier things I need to do. So far so good!
July 19, 2024
I really love this APP! Super convenient! Thank you Tiana and Nikita for your prompt response to my needs and for your technical solutions! The reply speed is really fast! Great team!!
Using app
About 2 hours
Total reviews
1
Average rating
5.0
July 19, 2024
Muito bom o aplicativo e o suporte é rápido e conseguiu resolver uma dúvida de forma muito claro. A atendente Judy foi muito prestativa.
July 19, 2024
Good features, amazing team that helps quickly and effectively. A big thank you for your work !
July 19, 2024
I am very grateful to Tiana and Kaizu, both technicians, for their prompt assistance and resolution of my problem. Their accountability and professionalism put me at ease.
July 19, 2024
So far so good. Easy to set up. Had some issues with understanding the changes I needed to make. Hana from support was exceptional in helping me. Awesome customer service! Thanks, Hana!!
Using app
About 3 hours
Total reviews
2
Average rating
5.0
July 18, 2024
Penelope provided great support and resolved my issues quickly and was very patient with me! Thanks so much!
Using app
Over 3 years
Total reviews
1
Average rating
4.0
July 18, 2024
I 200 % recommend using the Avada app! There are a lot of features, that are very helpful, and the free version is awesome to start with. What is better is the live support team, they are always ready to chat and very helpful and go the extra mile to help you out. Hopefully you get Ricky, he is awesome and needs a raise!
July 18, 2024
Great support from William and Charles. After speeding up the website our translations were not coming through as they should. Within no time they managed to resolve the issue and everything is working perfectly now!. Thank you very much!
July 18, 2024
I am incredibly grateful for the assistance I received from Lidya and Toby in resolving some SEO inconsistencies on my website. They provided their help free of charge, and their expertise was invaluable. Thanks to their support, my site is now optimized and performing much better. I highly recommend the Avada SEO app to anyone looking for reliable and effective SEO solutions.
July 18, 2024
This free SEO speed optimization app is a must-have for every online store owner. It's incredibly user-friendly, making it easy to boost your website's speed effortlessly. The app handles tasks like image optimization, code minification, and caching seamlessly, ensuring faster load times and better search engine rankings. Plus, their customer service is exceptional, providing quick and helpful responses. Improve your site's performance and user experience with this essential tool.