All reviews

Rating Breakdown

  • 5
    95% (726 ratings)
  • 4
    4% (27 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 98% (745)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 23, 2024

I had a problem with size charts displaying on my site but Abby from Avada helped me and now our problem is solved

Store

Vervepk

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

Works just like I wanted it to. Also great support from Abby, she helped me to adjust the position perfectly!

Store

Arrani

Using app

37 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

Absolutely excellent support. Fast, effinet and accurate.

Using app

Over 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 13, 2024

Great app and customer service from Audrey!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2024

Penelope has outstanding customer service and fixed our issue very quickly with the help of Doris from their technical team. This is exactly what we were looking for!

Using app

38 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 6, 2024

Linda - "Nikita": they are super

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 6, 2024

Thank you, Lydia, for the quick and helpful support. You resolved my issue with the size chart efficiently and were very knowledgeable

Using app

2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

July 30, 2024

Amazing app so easy to use. Lydia and Doris also were really kind and helpful fixed the issue I had.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2024

excellent service

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 26, 2024

Thanks for Tiana and Maison, good service.

Store

Fazapor

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

July 26, 2024

Good App and responsive support service. Helped create the look that we wanted!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 26, 2024

Probably some of the best customer service out there from any Shopify App I have used. Tiana and Nikita were amazing and so fast to help me with customizations and trouble shooting. 10/10!!!

Using app

5 days

Total reviews

7

Average rating

5.0

5 / 5 Share

July 16, 2024

I highly recommend Avada, the app is super user friendly. I utilized the live chat feature and Penelope was an amazing help! 5 star customer service!

Using app

About 8 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 11, 2024

The plug-in is very easy to use, and the customer service can solve any problems in a timely manner, especially Hana. I am very grateful to her, thank you!

Using app

44 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2024

I highly recommend Avada, the app is great and the customer service is really fast. Rosie and Toby help me with some issues and never left me alone until it was solve. They were so friendly and helpful. I'm really grateful with them

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2024

Die App ist sehr verständlich und leicht zu gestalten. Der Support ist super nett und sofort hat mir Tracy bei meinem Problem geholfen. Preis Leistung ist auch Top.

Using app

About 3 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

June 18, 2024

This plug-in is fully functional and easy to operate. The staff member Cheryl responded quickly and was very patient in helping me solve the problem.

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

June 17, 2024

Great app, really easy to set up and customise. Really responsive help getting the app styled as well from Judy and Maision, super team!

Store

Truly

Using app

5 days

Total reviews

9

Average rating

4.6

4 / 5 Share

June 8, 2024

We found the support to be excellent and highly appreciated.

Using app

About 2 months

Total reviews

2

Average rating

4.0

1 / 5 Share

June 5, 2024

App stopped working and is not accessible as well.

Using app

About 2 years

Total reviews

10

Average rating

3.9

Developer Reply

Dear BERGLUST, We are truly sorry for the inconvenience you have experienced with our app. Your feedback is important to us, and we regret that the app has not met your expectations. I have contacted you via email at [email protected] to provide the quickest and most effective support possible. We are committed to resolving this issue for you promptly. Thank you for your patience and understanding. Best regards, Esther