Preorder, Back In Stock ‑ STOQ
Grow sales with preorders, 'notify me' & back in stock...
Rating
5.0
feedback
2,739
chart
#1,103
All reviews
Review RSS Feed
July 12, 2024
Awesome customer service! I requested to have the notify me button moved on our product page and they did it within minutes. It looks great and is very easy to use.
Thank you for writing the review! I am so glad I was able to help! You have lovely collection of chandeliers. I hope you recover tons of sales. Wish you the best! - Sneha / Merchant Success Lead
July 12, 2024
Great assistance and extremely helpful in solving a small issue we had with the app. Highly recommend
Thank you for writing a review! I am glad I could help you with the Notify me button on the collection page. You've a lovely collection of home decor products. I hope you recover tons of sales. :) - Sneha / Merchant Success Lead
July 11, 2024
This app works great for our store - we stock 000's of different products that frequently come in and out of stock and it works perfectly, the widgets even look good which is not the same for other apps. I have contacted their support team with two fairly technical queries which they have solved straight away - friendly, professional, and very helpful. Highly recommend this app!
Thank you so much for your wonderful review! I'm glad I could help you set up the preorder button. We appreciate you sharing your experience with us. We're here to support you all the way! -Prarthana/ Senior Technical Support Specialist
July 11, 2024
Stoq has been great for us to keep orders coming in with the new pre-order feature when we run out of stock. The notify my for our customers has been very helpful too!
Thank you so much for the wonderful review. Glad we were able to help you setting up the Preorders. Feel free to let us know if you need any other help. :) -Prarthana/ Senior technical support specialist
July 11, 2024
Ottima app! Facile da usare e il suo lavoro lo svolge bene. Peccato solo per i limiti al piano gratuito, però assistenza disponibile per tutti!
July 10, 2024
Wow! Great customer service. They were so helpful getting everything set up!
July 10, 2024
July 9, 2024
Great customer service - very friendly
Thank you for the review! We're glad we could set up and customize the preorder button on your product. We're always here to help. :) - Sneha / Merchant Success Lead
July 9, 2024
The team at Stoq are absolutely amazing. I faced a rather unexpected issue (a conflict with another Shopify app, so NOT at Stoq's fault), and despite the team not being required to help, they went above and beyond to solve this for me. They liaised with the other Shopify app, and together, they resolved the bug. Personally, I was blown away about how willing they were to help and how efficiently they solved this. 10/10 for customer service and if anyone is thinking about choosing Stoq or some other app, 100% GO FOR STOQ! You WILL NOT be disappointed. As for the app itself, it provides us with the exact features we need and is super user-friendly. Importantly, it has not slowed down our website. The new Pre-order functionality has genuinely given us an 18% uplift in revenue, which is easily the highest ROI an app has printed for us. Well done Stoq! Keep up the awesome work!
Thank you so much for taking the time to write such a detailed review and for appreciating our app and support. The entire team at Stoq is very grateful for your kind words :) We’re delighted that we could help you solve the problem and thrilled to see a boost in your revenue. We hope you continue to recover many sales with the back-in-stock feature and that your revenue keeps growing with Preorders. Please feel free to reach out to us for anything. We're always here to help. -Anaam / Merchant Success Lead
July 9, 2024
1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance. 1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this. 2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows. We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify. I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team! - Sandesh / Co-founder
July 9, 2024
Adarsh was amazing and helped fix my website!
Thank you for taking the time to leave a review. I'm glad my teammate was able to help customize the 'Notify me' button for you as well as place the button on the home page. Please feel free to reach out for anything. We're here to help :) -Anaam / Merchant Success Lead
July 9, 2024
Anaam provided great customer Service very fast to respond very helpful I would definitely recommend this app
Thank you for your kind words, I truly appreciate it. I was happy to help with getting the 'from email address' verified to align with your brand identity :) Have a great day!
July 9, 2024
I'm absolutely thrilled with the Stoq app! The support team is exceptional, always responsive and helpful. This app has been a game-changer for boosting our sales, especially during restocks. It's user-friendly and integrates seamlessly with our store, making inventory management a breeze. Highly recommended for any business looking to maximize revenue and streamline operations!
Thank you for your kinds words on Stoq. We're glad to know it's easy to use and has helped you increase revenue upon restocks. We wish you the best for your business. We're here to help anytime! :) -Sneha / Merchant Success Lead
July 9, 2024
Shashi was very helpful and actioned my request quickly, and did a great job.
Thank you for taking the time to write a review. I am glad that my teammate could help you set up the Notify me button on your product page. We're here to help anytime. :) - Sneha / Merchant Success Lead
July 9, 2024
Quick and great support. Hope to see more sales with the help of this app.
Using app
12 days
Total reviews
2
Average rating
3.0
Thank you so much for the review! Glad i could help set up the app. You've a lovely collection of tags. I hope you recover tons of lost sales. I wish you the best for your store. :) - Sneha / Merchant Success Lead
July 9, 2024
Super easy and fast communication. Product looks great so far!
Store
My Store
Using app
28 minutes
July 8, 2024
I didn't test the app for long time, but the service is excellent and very fast!
Thank you so much the review! Hope your experience with our app is going good. Feel free to let us know if you need any other help anytime. :) -Prarthana/ Senior Technical Support Specialist
July 8, 2024
Great app and the customer service is great too. I had a more complicated setup as I use a custom page builder overlayed on Shopify. The team were great in helping me getting it all working despite it not being an 'Out the box" integration.
July 8, 2024
Fast service, helped me with a small configuration in minutes. Really helpful!
July 8, 2024
They switched the plans without proper notice, so we oversold our products. We now have to contact each customer individually and cancel their order... What a mess
Hey there! Sandesh here. I'm one of the app's founders. Before anything, I want to say sorry for the trouble and mess you had to go through. I totally understand that it's not ideal, and nothing we can do may fix it. However, if there's anything we can do, please let me know. I want to point out a couple of things if you don't mind - 1. We mentioned throughout the app that the beta is free from April 1 to June 30 and that plan limits will apply immediately after. During the beta, you were on the free plan. 2. The app sends usage emails at 80% and 100% usage about your plan limit. I can see that we sent the email notifications. We also have a 24-hour grace period before the app's preorder flows are disabled. 3. On the Free plan, we decided that it'd be better to let you continue earning sales than block them when you reach the plan limit. Unfortunately, it looks like we got the third part wrong. As such, we're rolling out an update today to block sales if the free plan's plan limit is exceeded. Once again, I'm truly sorry this happened. I've reached out to you on chat to share this message and to offer our help in any way we can to rectify this. Thanks for using Stoq. - Sandesh, CEO