Preorder, Back In Stock ‑ STOQ
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Nagaraj was extremely helpful in getting our site operational. 10/10 would recommend.
Thank you for the fantastic review! I'm happy I could assist with integrating preorders on your homepage and collection page. If you ever need further help, feel free to reach out. I'm here to help! Nagaraj / Technical Support Specialist
Great customer service
Thank you so much for taking the time to leave a review :) I'm glad I could help you with customizing the Notify me button as per your preference. Please feel free to reach out for anything, we're always around to help. -Anaam / Merchant Success Lead
Their app has been super reliable - and the support team is top notch!!
Thank you for the wonderful review! I’m delighted to hear that the app has been working reliably for you and that you’ve had a great experience with our support. It was a pleasure helping you with the special discount setup and Notify me button setup. If you need anything else, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist
Customer service is off the charts. Prompt and helpful. The app can be a little cumbersome at times, but the customer service more than makes up for it.
Thank you for your kind words! I'm glad I could assist with the discount code setup and resolve the issue caused by Shopify's new feature. If you ever need any more help, feel free to reach out. We're always here to help! Nagaraj / Technical Support Specialist
After a bumpy start I have had a good experience with Stoq! I had decent suppor with most support reps and a poor experience with one. Once I made my concerns known... they quickly address my issue, reached out and retrained the rep that was unhelpful. They care about making sure customers concerns are addressed and corrected.
Hey there! Thanks for writing a review, and sorry that you had a bad experience. As you can see from our reviews and rating, we try to do our absolute best to support merchants on STOQ - no matter where they are in the world or in their Shopify journey. Sometimes, we get it wrong and this was one of those times. I'm sincerely sorry that Vishu didn't live up to your expectations. He was trying to share his understanding of the Shopify platform in regards to the issues you were facing, but he was not able to give it the care and attention you deserved. This was likely due to him juggling a busy day with other chats & conversations alongside yours. It's not an excuse though, and we've figured out a path to work on this. Rest assured that I will personally tend to this. If there's anything I can do to right this wrong or make sure you have an amazing experience with STOQ from here on out, please let me know. I sent a message & email to you, and I've also instructed my team to let me know if you run into any issues going forward. :) Thanks again for your review, and I hope we can make this right. -- Sandesh / CEO
Great app that is simple to use and easy to understand! When we've had problems, their support team is active on the chat and they are always so helpful and will go above and beyond to fix things for us. Shoutout to Nagaraj!
Thank you so much for the amazing review and the kind shoutout! I’m thrilled to hear you’re finding the app simple and easy to use. It was my pleasure to help resolve the pre-order issue with your custom integration. If you have any more questions or need assistance in the future, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist
Very helpful for back in stock alerts. Our customers are happy with it, so do we. The service is great!
Thank you so much for your review! We're glad to know that you find the app helpful for back in stock alerts. We wish you the best. We're always here for you if you need anything else at all! :) - Sneha / Merchant Success Team
The app works great and is easy to set up. The customer service response is very prompt and will follow up on issues. Satisfactory out of 10!
Thank you for your wonderful review! I'm glad we could help use the discount code on our paid plans. We wish you the best on your journey with Stoq. We're always here for you if you need anything else at all! :) - Sneha / Merchant Success Team
We just added this app, it is very intuitive to use and took minutes to set up. I had a few clarifying questions, and Nagaraj was very helpful and quick to respond. Highly recommend!
Thank you so much for the kind review! I'm glad I could assist you with setting up the preorder offer and guide you through the process. If you have any other questions or need further assistance, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist
I had a great experience with Anaam and the Stoq team. They were quick to respond and able to promptly help me with all of my questions
Thank you so much for taking the time to write a review and for the name mention as well :) It was a pleasure connecting with you on a call and helping you set up the preorder feature on different pages. Wishing you the best of luck with your store. -Anaam / Merchant Success Lead
Thank you so much for your review! I'm glad I could assist with modifying the Notify Me button to suit your needs. If you have any other questions or need further help, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist
The support was very quick! Very helpful. I appreciate the prompt service.
Thank you for the great review! I'm glad I could help resolve the preorder issue for you quickly. If you need any more assistance, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist
Very satisfied about this app and the customer care is also spot on!
Thank your for your review! We're glad to know you're loving the app and that we could assist you with your queries promptly. We're always here for you if you need anything else at all. :) - Sneha / Merchant Success Team
Shashi helped me this morning with a few tweaks to a pre-order button on our website. The request was completed within minutes and executed exactly as we had described. Thank you!
Thank you for your wonderful review! I'm glad we could help setup the preorder button for you and also customize it to match your theme according to your preference real quick. We wish you receive tons of preorders using Stoq. Please do feel free to reach out anytime and we're here to help. :) - Sneha / Merchant Success Team
The app itself is easy enough to use and understand Although it would be good if you can create templates and copy them for time saving. It would be good if it could also have selective emails, and not send out emails for every "pre-order" you create. The app on notify unfortunately doesn't send a "thank you for registering" e-mail, for those who register to "wishlist" items. In general, the app mostly works as you'd expect, and if you need extra help, the team are very efficient and do their best to resolve issues, going as far as thinking outside of the box, or doing extra work behind the scenes. The app is good but if the aforementioned features could be added, it would make the app even better.
Thank you for your feedback and for sharing your experience with the app! We’re glad to hear you find it easy to use and that our support team has been helpful and proactive in resolving issues. We really appreciate your suggestions about creating templates, selective emails, and sending "thank you for registering" emails for wishlist users. These are great ideas, and we’ll pass them along to our development team as we continue to improve the app. Thank you for highlighting what’s working well and how we can make it even better. We’re always here to help and value your input! 😊 - Sneha / Merchant Success Team
So far I’m really enjoying the app! It’s exactly what I was looking for and the team has been extremely responsive and helpful.
Thank you so much for taking the time to write a review :) I'm so glad to hear that our app was exactly what you were looking for. Hope you recovers lots of sales with Stoq, wishing you the best of luck. -Anaam / Merchant Success Lead
great and straight forward app for pre orders. Works well and is intuitive. Support is also great and willing to help with any questions that you have. I am glad I found this app and will be sure to share with everyone. Thanks again!
Thank you for your awesome review! :) I'm very happy to learn that you find our application straight forward, easy and intuitive. We really do our best to fit our merchant's need. I'm glad I got help you with the subscription options section in your theme and answer your questions about preorders. A big thank you for considering sharing our application :) Always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
After searching for an app to help me set up preorders for my shop, Stoq has proven to be the perfect fit. Not only is the set up process easy to navigate but it integrates beautifully with my site. Where Stoq really wins is their responsiveness! The customer support is amazing. I had a small issue with my set up and when I reached out for assistance, they got back to me so fast!
Thank you for your wonderful review! Thank you for using Stoq for preorders! We're glad we could help customize the preorder button and also add in the shipping date on the product page so you're customers are well informed. We wish you the best on your journey with Stoq. Please do feel free to reach out anytime. We're here for you! :) - Sneha / Merchant Success Team
Muy buena atención
¡Gracias por las amables palabras! :) Inmensamente feliz de saber que está encontrando el servicio bueno. Realmente nos encanta adaptarnos a las necesidades de nuestros usuarios. Me alegré de configurar el botón Notificarme para ti y también ayudarte a ajustar tu tema. Siempre abierto a sus preguntas, inquietudes y comentarios. ¡Esperamos con ansias tu viaje con Stoq! -Vishu / Especialista Senior de Soporte Técnico
Super helpful and fixed my mistake in 5 minutes. :)
Thank you for your wonderful review! I'm glad I could help setup the 'Notify me' button and align it with the sold out button. I wish you the best for your store. We're always here if you need anything else at all! :) - Sneha / Merchant Success Team
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