Preorder, Back In Stock ‑ Stoq
Preorders & Back in stock alerts for Shopify stores -...
Rating
5.0
feedback
1,124
chart
#1,070
All reviews
Rating Breakdown
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July 9, 2024
1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance. 1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this. 2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows. We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify. I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team! - Sandesh / Co-founder
July 9, 2024
Adarsh was amazing and helped fix my website!
Thank you for taking the time to leave a review. I'm glad my teammate was able to help customize the 'Notify me' button for you as well as place the button on the home page. Please feel free to reach out for anything. We're here to help :) -Anaam / Merchant Success Lead
July 9, 2024
Anaam provided great customer Service very fast to respond very helpful I would definitely recommend this app
Thank you for your kind words, I truly appreciate it. I was happy to help with getting the 'from email address' verified to align with your brand identity :) Have a great day!
July 9, 2024
I'm absolutely thrilled with the Stoq app! The support team is exceptional, always responsive and helpful. This app has been a game-changer for boosting our sales, especially during restocks. It's user-friendly and integrates seamlessly with our store, making inventory management a breeze. Highly recommended for any business looking to maximize revenue and streamline operations!
Thank you for your kinds words on Stoq. We're glad to know it's easy to use and has helped you increase revenue upon restocks. We wish you the best for your business. We're here to help anytime! :) -Sneha / Merchant Success Lead
July 9, 2024
Shashi was very helpful and actioned my request quickly, and did a great job.
Thank you for taking the time to write a review. I am glad that my teammate could help you set up the Notify me button on your product page. We're here to help anytime. :) - Sneha / Merchant Success Lead
July 9, 2024
Quick and great support. Hope to see more sales with the help of this app.
Using app
20 days
Total reviews
1
Average rating
5.0
Thank you so much for the review! Glad i could help set up the app. You've a lovely collection of tags. I hope you recover tons of lost sales. I wish you the best for your store. :) - Sneha / Merchant Success Lead
July 9, 2024
Super easy and fast communication. Product looks great so far!
Store
My Store
Using app
28 minutes
July 8, 2024
I didn't test the app for long time, but the service is excellent and very fast!
July 8, 2024
Great app and the customer service is great too. I had a more complicated setup as I use a custom page builder overlayed on Shopify. The team were great in helping me getting it all working despite it not being an 'Out the box" integration.
July 8, 2024
Fast service, helped me with a small configuration in minutes. Really helpful!
July 8, 2024
They switched the plans without proper notice, so we oversold our products. We now have to contact each customer individually and cancel their order... What a mess
Hey there! Sandesh here. I'm one of the app's founders. Before anything, I want to say sorry for the trouble and mess you had to go through. I totally understand that it's not ideal, and nothing we can do may fix it. However, if there's anything we can do, please let me know. I want to point out a couple of things if you don't mind - 1. We mentioned throughout the app that the beta is free from April 1 to June 30 and that plan limits will apply immediately after. During the beta, you were on the free plan. 2. The app sends usage emails at 80% and 100% usage about your plan limit. I can see that we sent the email notifications. We also have a 24-hour grace period before the app's preorder flows are disabled. 3. On the Free plan, we decided that it'd be better to let you continue earning sales than block them when you reach the plan limit. Unfortunately, it looks like we got the third part wrong. As such, we're rolling out an update today to block sales if the free plan's plan limit is exceeded. Once again, I'm truly sorry this happened. I've reached out to you on chat to share this message and to offer our help in any way we can to rectify this. Thanks for using Stoq. - Sandesh, CEO
July 8, 2024
so far so good, I finally found an app that lets me limit the pre-orders by size of the product. super helpful and quick communication too :)
July 8, 2024
The Back in Stock Pre Order app by Shopify is a lifesaver for managing inventory and customer demand. I needed some customizations and they handled it swiftly and effectively, saving me time and headaches. Money well spent for anyone serious about staying on top of stock availability!
July 8, 2024
App is really easy to use and implement. Support team are friendly and super responsive too.
July 4, 2024
Always quick in fixing things for me, Great app overall
Thank you so much for your kind words! So glad we could help resolve your queries real quick. We're always here to help. :) -Sneha / Merchant Success Lead
July 4, 2024
Great support
Thank you for your review! Glad we could assist you. We're here to help anytime. :) - Sneha / Merchant Success Lead
July 3, 2024
Anaam was quick + friendly to deal with. Resolved my request in no time! Thank you!
Thank you so much for your kind words :) You have a lovely collection of soaps. I wish you the best of luck with your store. We hope you recover lots of sales with Stoq. - Anaam / Merchant Success Lead
July 3, 2024
Very good Support, thank u very much!
Thank you so much for your kind words! I hope Stoq is helping you recover lost sales. We're here to help anytime. :) - Sneha / Merchant Success Lead