Preorder, Back In Stock ‑ STOQ
Grow sales with preorders, 'notify me' & back in stock...
Rating
5.0
feedback
3,141
chart
#1,225
All reviews
Review RSS Feed
April 21, 2026
During the setup experience, the application did not consider inventory levels only from fulfilling locations, and support is spotty at best. (Sandesh kindly acknowledged the challenges in our specific situation) Be careful about your setup, then it does appear to work as expected.
Hey there! Sandesh here, one of STOQ's founders. Sorry to hear that things didn't work out well with us. I tried reaching out to you a few different times on chat to resolve this, but I didn't hear back. I'd greatly appreciate you replying to us so we can get you set up for your next preorder campaign. A couple of things here that I want to clarify - 1. "Does not consider inventory levels only from fulfilling locations" - this is incorrect, as STOQ has the exact settings needed to pull data from fulfillable locations. Unfortunately, it's not possible for us to get this data automatically from your store and it requires you to tell us which locations are configured for fulfillment. We can do a better job of surfacing those settings in-app as a part of setting up preorders and we'll make sure to do that. STOQ is designed, from the ground-up, to sell preorders worldwide with deep support for locations & markets. It's been a key area we've put a lot of attention in, and what sets us apart from everybody else. :) 2. "Support is spotty at best" - we offer support round the clock (24*7) and since the conversation was in a priority inbox just for us founders to check, I was not able to get back to you as soon as you reached out on chat on Friday night EST. The team is instructed to leave any high priority conversations to us as we try to offer the best possible support - unfortunately we are not able to do that round the clock. You reached out on a Friday evening when I was with family and I was only able to check next on Sunday morning soon as I was back at keyboard. I don't want to blame anyone; this is on us to have better escalation flows so you always get the right attention. We've already improved this significantly. I'd love to make this right since it seems like you are still using STOQ. I'd greatly appreciate the opportunity, and I look forward to hearing from you. In any case, thanks for using STOQ and appreciate the feedback. - Sandesh / CEO
Feb. 26, 2026
I was having trouble with preorder buttons showing up on my store and I was able to chat in and get help right away. It was nice to chat in to someone who knew immediately what was wrong and even better yet knew how to fix it quickly.
Feb. 26, 2026
Foarte receptivi, m-au ajutat cu integrarea aplicatiei intr-un termen record.
Mulțumesc pentru feedback! Mă bucur că te-am putut ajuta și că ai fost mulțumit de experiență 😊 Îți transmit cele mai bune urări pentru succesul afacerii tale. Momna Specialist Suport Tehnic
Feb. 25, 2026
This app is solid, streamlined, and intuitive. It functions perfectly and does exactly what it promises. The customer support is also amazing—they responded quickly and even helped me make a small formatting edit to match my store perfectly. I’m already planning to install it on a second site. This is a 5-star app for sure!
Thank you so much for your amazing Feedback! I am happy to help you set up our App our store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Feb. 25, 2026
Great! Saved me so much money and customer service is amazing!
Thank you so much for sharing your experience! I am happy I could help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Feb. 25, 2026
servizio clienti molto disponibile e veloce nelle risposte
Thank you so much for your Feedback! :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Feb. 24, 2026
Great support and easy to setup and use.
Thank you for the great review! I'm glad I could help you fix the preorder button issue caused by the theme compatibility and get everything working smoothly. Happy to hear the app was easy to set up and use. We’re always here to help! Nagaraj | Technical Support Specialist
Feb. 24, 2026
Amazing app and exceptional support! We are really happy with the results and it helped us so much with pre-orders. We can only recommend! Thank you so much for the great service.
Feb. 23, 2026
The app experience is super easy to use, the customer service support is fantastic and incredibly fast at replying. I've used other apps preivously, this one is seamless.
Thank you so much for sharing your experience! I am happy I could help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Feb. 23, 2026
The support was amazing! I got an instant reply and they walked me through how to fix my problems with such ease! Highly recommend!!
Feb. 23, 2026
Amazing customer support. Basically instant. Super polite, helpful and precise. I'm loving the app too. It's working exactly as I need it to.
Thank you so much for sharing your experience! I am happy I could help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Feb. 26, 2026
Anaam was a great help, great customer service and set up, app works well.
Feb. 23, 2026
チャットサポートも迅速でとても良い
レビューありがとうございます！チャットサポートを評価していただき嬉しいです。カスタムセクションへの「Notify Me」ボタンの設置もお手伝いできてよかったです。いつでもお手伝いします！ Nagaraj | Technical Support Specialist
Feb. 23, 2026
Wow - installed the app, needed a bit of help, and the support chat sorted me out straight away. Super responsive and helpful!
Feb. 22, 2026
Awesome app, and amazing service. Every business needs this !
Thank you so much for sharing your experience! I am happy I could help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Feb. 22, 2026
I was having trouble with the Preorder button and Shashi was able to assist right away. It took a few moments and the button for customers to pre-order was up and running!