Preorder, Back In Stock ‑ STOQ
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we've had a few small glitches w the app but the team have been great about quick responses and have fixed everything. I'm not super tech savvy but I can find my way around and make changes as needed. So far this app is doing what we need - creating custom presales for specific products that are not in stock yet.
Thank you for the genuine feedback! I'm really glad I could help get your preorder setup working the way you needed. If anything else comes up, please feel free to reach out. We are always happy to help! :) Wishing you all the best! -- Khutheja / Technical Support Specialist
I just got off customer support from Vishu. He is very supportive and helpful. Answer all questions I asked.
Thank you so much for your kind words! :) I'm glad to learn that you find the service satisfactory. I was glad to help out with setting up the app and answer your questions. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
Really like the support, thanks to Khutheja! Quick and responsive
Thank you so much for your kind review! I'm really glad I could help you get the preorder setup. If you need help with anything else, please feel free to reach out. Wishing you all the best! :) -- Khutheja / Technical Support Specialist
Nice app, their customer support executive named Momna is very helpful.
Installation très simple. Dans la langue qui me convient. SAV réactif.
Merci beaucoup pour votre avis positif ! Je suis ravie d’avoir pu vous aider à repositionner le bouton "Me prévenir". N’hésitez pas à me recontacter si vous avez besoin d’autre chose. :) Tous mes vœux de réussite ! -- Khutheja / Technical Support Specialist.
Great customer service, helped me to setup the features
Love the customer service provided by Sneba. she did more service then I expected.
Thank you for your review! I'm glad i could help setup the preorder button on your product page and also help remove the one time purchase option from the product page from your theme settings. Wishing you the very best. Please feel free to reach out anytime! :) - Sneha / Senior Technical Support Specialist
Great service - very responsive in helping set the app up in my shop. Thanks guys!
I would recommend Stoq App for Preorder and Back in Stock notifications, especially as a new start up in the ecommerce space.
Thank you so much for your kind recommendation! I’m so glad I could help you set up the "Notify Me" button and add those custom touches to fit your store perfectly. If you ever need anything else as you grow your store, We're always here to help! :) Wishing you all the best! --Khutheja / Technical Support Specialist
early days of using it but so far so good and helpful support!
Very helpful customer service and pretty easy to understand and use. The one negative point I have as of now, is that you can not fully customize the pre-order confirmation emails, which they hopefully will add soon.
Thank you so much for your appreciative words! :) I'm very happy to learn that you find the app easy to use. I was glad to help out and set things up for you. Also, yes, rest assured that your feature request is in the works. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
Really good customer service. Were very helpful when our template wouldn't work in klaviyo.
Thanks so much for the review! Super excited for the Klaviyo email feature and so glad we were able to help with setting up your back in stock email template. Hit us up if you need anything else! -- Sandesh / CEO
I just started working with the app and everything is going well. I had a few questions and support was able to assist me rather quickly. I am giving it a 4 out of 5 just because I am fairly new to the app.
Thank you for your review! I'm glad to hear everything is going well and that you found the support helpful. It was a pleasure assisting you with the preorder setup. If you ever need any help as you continue using the app, feel free to reach out. We’re always here to assist you! 😊 Nagaraj | Technical Support Specialist
Nice working app and excellent customer service. I hope that you could edit apps features by yourself a little more but customer service is fast and works very well so it helps a lot. Thank you Anaam for your kind & quick help with my issue!
Thank you so much for taking the time to leave a review and for the feedback as well :) It was my pleasure to help you get set up with the embedded back in stock form. Please feel free to reach out for anything, we're always here to help :) Wishing you the best of luck and hope you recover lots of sales. --Anaam / Merchant Success Lead
Vraiment bon accompagnement pour régler les problème!!
Didn't put 5 stars yet because we just launched and the pre-order function has not yet been used by our customers. However, Anam from technical support has been a tremendous help in setting-up the app. She was super responsive and went above my expectations! Thank you!
I wish it had a limit of preorders per month for the free plan not total.
Thank you so much for your feedback! I'm glad I could assist with fixing the preorder button issue related to theme compatibility. If you ever need further help, we are always here to help you! Nagaraj / Technical Support Specialist
Although it is still m first day with the app, it seems to fit for the purpose - having a "notification of back in stock" widget. The support team is very responsive but it is a bit of a bother that the app makes us to contact them for a simple thing as changing the button from vertical to horizontal. That's why my 4-star.
Thank you for your genuine feedback! We're glad to hear the app is meeting your needs for the "back in stock" notification widget. We really appreciate your input about the button customization. If you need anything else, please feel free to reach out! :) Wishing you all the best! -- Khutheja / Technical Support Specialist
The app glitches in the beginning and may have even cost me some sales. The rep stated the issue was from Shopify end. I dont know really. But they were deligent and got it resolved quickly.
Thank you for sharing your feedback! I’m sorry to hear about the initial glitches and the impact they may have had on your sales. We truly understand how important every sale is, and I’m glad our team could diligently resolve the issue quickly for you. If you experience any other issues or have concerns, please don’t hesitate to reach out—we’re here to help! - Sneha / Merchant Success Team
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