Preorder, Back In Stock ‑ STOQ
Shopify Preorder manager & Back in stock app - STOQ
Rating
5.0
feedback
2,452
chart
#1,390
All reviews
Review RSS Feed
Nov. 11, 2024
Sneha was great and fast with her help
Thank you so much for your kind words! I'm glad I could help setup the 'Notify me' button on your product page. You've a really great collection of pillow cases. I wish you the best for your store. We're always here for you! :D - Sneha / Merchant Success Team
Oct. 25, 2024
Anaam was very friendly and helpful
Thank you so much for taking the time to leave a review and for the name mention as well :) I'm glad to have been able to help you with our preorder feature. Hope you recover lots of sales with Stoq. We're always around to help, anything you need! -Anaam / Merchant Success Lead
Oct. 22, 2024
Used this for our first preorder and it worked great, takes a little time to get everything configured and tested but the app helps guide you through everything. Love the out of stock notifications as well. The app tags every preorder which you can use to route them through a different import process. Would be nice if the app set a metafield storing the pre order date. Pain Points, - There's no way to currently export all of the pre orders within the app, I had to do this via filtering with Matrixify. The app developer is building out new features and it would be nice to be able to do that. - You can't customize the location of the back in stock button via the theme editor, their team has to do this for you.
Thank you so much for taking the time to leave a review, we truly value your feedback. Glad to hear that you're happy with both preorders and the back in stock feature. To export the preorders, this can be done directly from your shopify admin by going into orders and filtering based on the 'preorder' tag, we'll be happy to help you with the steps. We hear you and I've added this as a feature request to enable you to export the preorders directly within the app. Regarding changing the location of the button, we prefer doing it for you as it may differ from theme to theme. I've also enabled the option so you're now in control and can change the position of the button within the app. Hope this helps! Please feel free to reach out to us for anything, we're here to help :) -Anaam / Merchant Success Lead
Oct. 12, 2024
Was very easy to install in my Shopify store.
Thank you for your review! We're happy to know that Stoq was easy to install and setup on your store. We wish you the best on your journey with us. Please do not hesitate to reach out to us at any time. :) - Sneha / Merchant Success Team
Oct. 2, 2024
very handy for waitlists. great customer support
Thank you for your feedback! We’re glad you find the app handy for waitlists and appreciate our customer support. 😊 Please do not hesitate to reach out to us in case of any issues! We're always here. - Sneha / Merchant Success Team
Aug. 22, 2024
Great app. Live support was really helpful. One downside is that it isn't compatible with FB/Instagram markets.
Aug. 15, 2024
I use the app because it is one of the few that offers a free double opt-in function and first sends the customer a verification email. I was helped very quickly. Many thanks to Shashi from chat support. Nevertheless, I wish the tariffs were a little cheaper. I'm going to test the app now and I think it's good.
July 25, 2024
A little less self-serve customization than some other options but the support team can do a lot of customization for you. They're super quick to respond and very helpful!
July 17, 2024
Great app with useful sales tools / functonality! We mainly use for back in stock notifications, and have just recently introduced preorders. UX can sometimes be a little clunky in the back end but it's very usable and the customer support are very responsive. All in all very happy with Stoq.
July 11, 2024
Ottima app! Facile da usare e il suo lavoro lo svolge bene. Peccato solo per i limiti al piano gratuito, però assistenza disponibile per tutti!
July 9, 2024
1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance. 1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this. 2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows. We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify. I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team! - Sandesh / Co-founder
July 3, 2024
Seems fine, would be perfect if i can schedule the time to activate the pre order.
June 22, 2024
Just installed it with help from Sneha in customer support who was great and very quick to respond. Haven't really used it yet, but so far, so good!
June 12, 2024
So far very happy with the app. Set up is smooth and fairly user friendly (not overly complicated and clunky like many of the other apps). Pricing is fair and transparent. Support has been great. I needed help moving the position of the buttons and disclaimer text and all was done very quickly (I was quite particular about what I wanted too!) There does however appear to be a significant issue with Preorder selling limits. Currently the app allows any number of items to be purchased, despite specifying a qty limit within the Preorder settings. The support team has advised there will be a fix coming soon, so hopefully this comes through quickly to avoid major headaches with overselling, refunds and unhappy customers! Look forward to seeing how the app converts for us.
Using app
About 4 hours
Total reviews
1
Average rating
4.0
May 24, 2024
For now it is good one App, guys from support are helpful. Last time Prarthana did really well. Will continue to use and will see.
May 20, 2024
App funzionale, ma ancora di più la ragazza Shena, disponibile per ogni richiesta. 4 stelle per lei!
March 26, 2024
I'm still learning the app and trying to decide if it's for us. But I can say the customer service is excellent!
April 18, 2023
A must have APP!! I left writing a review until I could see it working fully, right up to the point of re-stocking/customer contact/customer orders, and it works brilliantly. Within minutes of re-stocking I could see the auto-generated emails being sent to registered customer and on the very same day we had orders off the back of the notifications. So easy to install, and the customer service, however small your query, is how every company should react to customers; helpful, willing and quick.