Preorder, Back In Stock ‑ STOQ
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Used the message function when we had a button problem, and we had the quickest response and resolution. Love that there is always someone online to chat with.
Thank you for the kind words! :) It was my pleasure to help and set things up for you. I'm happy to learn that you find our service quick and responsive. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
After a bumpy start I have had a good experience with Stoq! I had decent suppor with most support reps and a poor experience with one. Once I made my concerns known... they quickly address my issue, reached out and retrained the rep that was unhelpful. They care about making sure customers concerns are addressed and corrected.
Hey there! Thanks for writing a review, and sorry that you had a bad experience. As you can see from our reviews and rating, we try to do our absolute best to support merchants on STOQ - no matter where they are in the world or in their Shopify journey. Sometimes, we get it wrong and this was one of those times. I'm sincerely sorry that Vishu didn't live up to your expectations. He was trying to share his understanding of the Shopify platform in regards to the issues you were facing, but he was not able to give it the care and attention you deserved. This was likely due to him juggling a busy day with other chats & conversations alongside yours. It's not an excuse though, and we've figured out a path to work on this. Rest assured that I will personally tend to this. If there's anything I can do to right this wrong or make sure you have an amazing experience with STOQ from here on out, please let me know. I sent a message & email to you, and I've also instructed my team to let me know if you run into any issues going forward. :) Thanks again for your review, and I hope we can make this right. -- Sandesh / CEO
The app itself is easy enough to use and understand Although it would be good if you can create templates and copy them for time saving. It would be good if it could also have selective emails, and not send out emails for every "pre-order" you create. The app on notify unfortunately doesn't send a "thank you for registering" e-mail, for those who register to "wishlist" items. In general, the app mostly works as you'd expect, and if you need extra help, the team are very efficient and do their best to resolve issues, going as far as thinking outside of the box, or doing extra work behind the scenes. The app is good but if the aforementioned features could be added, it would make the app even better.
Thank you for your feedback and for sharing your experience with the app! We’re glad to hear you find it easy to use and that our support team has been helpful and proactive in resolving issues. We really appreciate your suggestions about creating templates, selective emails, and sending "thank you for registering" emails for wishlist users. These are great ideas, and we’ll pass them along to our development team as we continue to improve the app. Thank you for highlighting what’s working well and how we can make it even better. We’re always here to help and value your input! 😊 - Sneha / Merchant Success Team
Sneha was great and fast with her help
Thank you so much for your kind words! I'm glad I could help setup the 'Notify me' button on your product page. You've a really great collection of pillow cases. I wish you the best for your store. We're always here for you! :D - Sneha / Merchant Success Team
Anaam was very friendly and helpful
Thank you so much for taking the time to leave a review and for the name mention as well :) I'm glad to have been able to help you with our preorder feature. Hope you recover lots of sales with Stoq. We're always around to help, anything you need! -Anaam / Merchant Success Lead
Was very easy to install in my Shopify store.
Thank you for your review! We're happy to know that Stoq was easy to install and setup on your store. We wish you the best on your journey with us. Please do not hesitate to reach out to us at any time. :) - Sneha / Merchant Success Team
very handy for waitlists. great customer support
Thank you for your feedback! We’re glad you find the app handy for waitlists and appreciate our customer support. 😊 Please do not hesitate to reach out to us in case of any issues! We're always here. - Sneha / Merchant Success Team
Great app. Live support was really helpful. One downside is that it isn't compatible with FB/Instagram markets.
I use the app because it is one of the few that offers a free double opt-in function and first sends the customer a verification email. I was helped very quickly. Many thanks to Shashi from chat support. Nevertheless, I wish the tariffs were a little cheaper. I'm going to test the app now and I think it's good.
A little less self-serve customization than some other options but the support team can do a lot of customization for you. They're super quick to respond and very helpful!
Great app with useful sales tools / functonality! We mainly use for back in stock notifications, and have just recently introduced preorders. UX can sometimes be a little clunky in the back end but it's very usable and the customer support are very responsive. All in all very happy with Stoq.
Ottima app! Facile da usare e il suo lavoro lo svolge bene. Peccato solo per i limiti al piano gratuito, però assistenza disponibile per tutti!
1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance. 1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this. 2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows. We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify. I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team! - Sandesh / Co-founder
Just installed it with help from Sneha in customer support who was great and very quick to respond. Haven't really used it yet, but so far, so good!
So far very happy with the app. Set up is smooth and fairly user friendly (not overly complicated and clunky like many of the other apps). Pricing is fair and transparent. Support has been great. I needed help moving the position of the buttons and disclaimer text and all was done very quickly (I was quite particular about what I wanted too!) There does however appear to be a significant issue with Preorder selling limits. Currently the app allows any number of items to be purchased, despite specifying a qty limit within the Preorder settings. The support team has advised there will be a fix coming soon, so hopefully this comes through quickly to avoid major headaches with overselling, refunds and unhappy customers! Look forward to seeing how the app converts for us.
For now it is good one App, guys from support are helpful. Last time Prarthana did really well. Will continue to use and will see.
App funzionale, ma ancora di più la ragazza Shena, disponibile per ogni richiesta. 4 stelle per lei!
I'm still learning the app and trying to decide if it's for us. But I can say the customer service is excellent!
Excellent app. I wish you could order the notifications by date though!
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