Preorder, Back In Stock ‑ STOQ
Grow sales with preorders, 'notify me' & back in stock...
Rating
5.0
feedback
2,911
chart
#1,125
All reviews
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Sept. 15, 2025
Customer support is exceptional. Vishu and Khutheja did a great job getting the back in stock notifications to work in our customized theme. They were very patient with all the back and forth that took. Was easy to import notification requests from our old app to Stoq. Overall, very pleased.
Sept. 15, 2025
Tried installed this app after reading bunches of reviews. Disappointed to say it messed up our customised website by changing the pricing and the look. I guess it only works for Shopify templates, not the custom made ones. Quickly realised this app wont work for us and uninstalled. Now our OOS products wont even show as "Sold Out" despite stock level =0 , giving customers options to purchase - even though we cant deliver! How is it possible when I have already uninstall!
Hi there! Anaam here, Merchant Success Lead at STOQ. I just read your review, and I’m truly sorry for what you experienced I completely understand how frustrating it must have been to see your custom site’s layout change. Based on what you described, you may have been setting up preorders. We do our best to make STOQ work on every theme right away. We also support custom themes, but a quick, one-time adjustment is often needed so our app can identify the correct page elements. When our app is removed, Shopify automatically removes our access, and STOQ doesn’t leave behind permanent code. But for the out-of-stock products that still show as available, this could be related to Shopify’s “Continue selling when out of stock” option being enabled. I've made a short video to show you the fix that recognizes the correct elements as well as how the continue selling option works - https://www.loom.com/share/008f120dc2464158a10397e18f3ac8bf This quick setting can be enabled/disabled easily and is required for preorders. You can check this setting by going to Products in your Shopify admin > select the product > Inventory > Disable 'Continue selling when out of stock'. Once disabled, the products should then show up as sold out again. We genuinely care about every merchant and work hard, 24 /7, to support everyone we work with - it’s at the heart of what we do. When someone uninstalls before we can help, it really does feel like we’ve failed at what matters most to us. Please don’t give up on us just yet. If you’re willing, I’d personally help you set everything up on a draft theme first so nothing affects your live site until it’s perfect. I'm happy to also get on a call with you and help you live. You can book a call with me here: https://calendly.com/d/cpcd-ct4-qxq/restock-rocket-onboarding Please give us one chance to make this right. Looking forward to hearing from you. -- Anaam / Merchant Success Lead
Sept. 15, 2025
Excellent fast and efficient support from Momna. App looks great and seems to function as we want.
Sept. 12, 2025
Sept. 12, 2025
Have just downloaded this app and set it up. Needed support to make one quick change, which was done very quickly. Looking forward to using this app and seeing what it can do for us! So far I'm very pleased with it!
Sept. 12, 2025
Amazing service. They help with any questions within minutes or less every time!
Sept. 12, 2025
Sept. 11, 2025
We haven't had a chance to use the preorder function yet. The back in stock alert is working well and we like the option to only make it available on specific products.
Sept. 11, 2025
Incredible customer service, Nagaraj was there every step of the way to help me set up the app and make sure it was running smoothly.
Sept. 11, 2025
Really easy app to use. Had a bit of trouble following some changes to the store and the support was available quickly and solved my issue in a few minutes, and explained the problem + solution
Sept. 10, 2025
The online chat support from Stoq has been excellent in resolving my setup questions, especially thanks to Hassan’s assistance. All my issues were addressed promptly, and so far my experience has been a solid 5 stars.
Sept. 10, 2025
Prompt and quick chat help from Hassan! He quickly understood and fixed my issue!
Sept. 10, 2025
Setup was quick and simple, we have a custom theme in our Shop and customer support got everything working in minutes.