Preorder, Back In Stock ‑ STOQ
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Extremely easy to set up and the support team is exceptionally responsive for helping getting things working.
Very attentive & helpful :)
Thank you for the kind review! I'm glad I could help you with the preorder setup. Happy to hear you had a good experience. We’re always here to help! Nagaraj | Technical Support Specialist
I would not recommend this app if you plan to do anything beyond the initial pre-order deposit. (their exact words) The app works fine for collecting the first payment, but once you get into post-preorder issues (remaining balance collection, billing mistakes, payment corrections), there is no real support or solution. If anything goes wrong, you’re stuck. I spent over an hour with their chat support trying to fix a payment collection issue. They initially tried to help, then another rep stepped in and told me to contact Shopify. Shopify then told me to contact the app developer. Meanwhile, nearly $2,000 is in limbo with no way to properly charge customers or correct the orders. The app cannot: -Recover from billing mistakes -Handle payment collection issues after preorder -Reset or fix partial payment workflows once something breaks If there’s any issue after the deposit, you’re on your own. My honest advice: skip partial payment apps entirely and use Shopify’s native preorder/payment system instead. It’s simpler, supported, and won’t leave you trapped between Shopify and a third-party app when something goes wrong. Save yourself the headache.
Hey there! I'm one of STOQ's founders - first, sincerely sorry that this happened. We actually do use Shopify's native preorder system - this is exactly why you ran into a platform limitation with collecting balance. It's a known bug in Shopify admin that collecting payments with "Collect payments" bulk action for Orders list does _not_ work for preorders. I raised this issue months ago when another store did the same thing you did, and had $100k+ in limbo. It required an escalation to Shopify's VP of Product to get everything corrected. They promised that it'd be fixed in future updates, but it seems like they haven't. I've escalated your issue to them again, in the hopes that they can fix it for you just like they did for the other store. More context here for anyone who's interested: https://x.com/heysandy801/status/1985528050658783552?s=20 I also want to take the moment to clarify a few things in your post - 1. If you used the app's actions or the single "Collect payment" button inside an order, everything would've worked fine. We actually have plenty of tools to help with payment collection (failed payment emails, collect in bulk, status tracking etc), but if an order is marked paid (which is what happened in your case), we simply cannot do anything without Shopify resetting the order's status. 2. It is correct that we cannot do anything beyond the deposit, but only if the order status is changed to "Paid". if the balance is marked collected in an unsupported way, there is nothing we can do to change it. 3. The only real solution is to contact Shopify. I've done that for you from my end too and I plan to follow up with them until you get your balance back. STOQ lives and dies on merchants selling preorders effectively and we work hard to make sure every brand is successful with their campaign - if there's one thing I care about, it is making sure that we do our absolute best. 4. When you use STOQ or any preorder app, all data related to your orders and payments stays in Shopify. There is nothing a third party has individual access to or controls exclusively - this is a good thing because it means Shopify can ultimately fix things if they step in. I've sent emails to you to follow up on this, and I'll continue working on getting your balance unstuck and resolved. I'd appreciate you replying to me so we can figure things out and get this resolved. :) I hope you can see from all our other reviews that we take our work seriously - and just like everyone else that's had a positive experience with us, I'm sure we'll turn this around for you. - Sandesh / CEO
App is easy to install and works perfect. As soon as I installed the app Paul from support got in touch. I asked if he could do some adjustments to the pre-order button and to hide the "pick up" text if a product is a pre-order. He did that super fast , excellent customer service!
Thank you for the 5 stars! Reviews like this keep us going. We're committed to making STOQ the best on Shopify, and feedback like yours tells us we're on the right track. Always here if you need us! Regards; Paul
We just setup the app and plan to start using it on a new product that we intend to offer pre orders for. The setup was easy and we received great support right away. Would recommend.
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
Paul was a great help when setting up the app, and helped with some small issues. So far App seems great
Thank you for the 5 stars! Reviews like this keep us going. We're committed to making STOQ the best on Shopify, and feedback like yours tells us we're on the right track. Always here if you need us! Regards; Paul
Best preorder App I've found (and I've looked). Also their customer service is prompt and super helpful.
Thanks a lot for sharing your experience! I am pleased to have helped you set up our Preorder feature in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
great support!
Thank you for your wonderful review! We're pleased we could help customize the Notify Me button and create a cleaner experience for your sold-out products. Thank you for choosing STOQ, and we're always here whenever you need us. – Shashi Kumar / Technical Support Specialist
Il servizio clienti è molto gentile e competente
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
The app works great. Sneha was very helpfull setting up the preorder in our store.
Great working app. Shout out to Arnab who quickly solved an issue I had with setting it up.
Thank you for the 5 stars! Reviews like this keep us going. We're committed to making STOQ the best on Shopify, and feedback like yours tells us we're on the right track. Always here if you need us! Regards Arnab
Outstanding. Patient and supportive of all my questions.
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
Sometimes it is all about the support! Hassan and team always provide quick and top-notch support and advice!
Thank you so much for your Amazing Feedback! I am happy that I have helped you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
So far so good. Great customer support that is quick in the chat!
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
So far, its been only 1 day. But we finally found a back in stock app that works with multi-location. The app looks to fonction well. And we had amazing customer service with PAUL who helped us setup our buttons to match our website. Thanks!
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
A great support team :)
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
A great app, and the service is incredible. Available to solve problems instantly and easily! Hassan & Anaam have been a great help with our set up and customisations.
Thank you so much for sharing your experience! I am happy to help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Great product, easy to use and great customer service.
Thank you for your kind review! We're delighted to hear you're enjoying STOQ. It was a pleasure helping you fine-tune your preorder setup and ensure it worked exactly as you needed. We truly appreciate your support and look forward to assisting you again whenever you need us. 😊 – Shashi Kumar / Technical Support Specialist
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