Preorder, Back In Stock ‑ STOQ
All reviews
Review RSS feed
I'm just getting started, and Haasan has made my onboarding so seamless. I was concerned about adding yet another app until I reached out to the team and realized I'm really not launching this alone. THANK YOU!!!!
Thank you so much for sharing your experience! I am happy I could help you set up our App in your store and complete your onboarding. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Great app and support!
Thank you so much for your Feedback! I am happy I could help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Thank you for leaving a review! I'm glad I could help setup Preorders for your store. If you ever need any assistance, please feel free to reach out. I would be happy to assist! Wishing you all the best! :) -- Khutheja / Merchant Success Manager
I tried a few apps with no avail and when we tried this one, it worked immediately. It's intuitive, easy to use, and actually works. I had to reach out to their team for a few questions and they responded quick and resolved my problem. I recommend!
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
Outstanding customer support. Thank you Momna for being patient and professional
Customer Service is great. Hassan always takes care of us promptly when we need support.
Thank you so much for your Feedback! I am happy I could help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Everything that I need from the apps has been achieved. Support is very helpful.
Thank you for your review! I'm glad I could help fix the issue with the format of the shipping timeline for multi languages on your store. We're always here if you need anything else at all. :) Best, Sneha / Technical Support Manager
Excellent add-on for our store. I wasn't sure how much benefit we'd gain but the reporting tool is a real opener. Absolutely worth it. The team have been on hand to tweak button positions and colours too when needed. Very happy with the product and the speedy support. Thank you!
Very great, fast reply and help
So far, this app is excellent. Good admin UI to customize it, good UX on the controls, reasonable pricing with good starter plan, and they've shown to be VERY responsive to messages with any help I needed.
Very good preorder app - allowed us to keep receiving orders during our stock outage and stopped customers complaining.
Just pushed our first preorder live and it was seamless from set up to publishing. Plus I had a last minute question before going live on a Sunday night and they responded to my chat within minutes.
Thank you so much for sharing your experience! I am happy to have helped you set up our Preorder feature for your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Fantastic product, works really well and when we wanted to be sure everything was set up properly with our Klaviyo integration, the support team was fantastic. Responsive and knowledgeable, can't ask for more!
Thank you for taking the time to share your feedback! It was a pleasure helping you customize the placement of the Notify Me button to better match your product page layout. We appreciate your support and look forward to assisting you again whenever you need us. – Shashi Kumar / Technical Support Specialist
During the setup experience, the application did not consider inventory levels only from fulfilling locations, and support is spotty at best. (Sandesh kindly acknowledged the challenges in our specific situation) Be careful about your setup, then it does appear to work as expected.
Hey there! Sandesh here, one of STOQ's founders. Sorry to hear that things didn't work out well with us. I tried reaching out to you a few different times on chat to resolve this, but I didn't hear back. I'd greatly appreciate you replying to us so we can get you set up for your next preorder campaign. A couple of things here that I want to clarify - 1. "Does not consider inventory levels only from fulfilling locations" - this is incorrect, as STOQ has the exact settings needed to pull data from fulfillable locations. Unfortunately, it's not possible for us to get this data automatically from your store and it requires you to tell us which locations are configured for fulfillment. We can do a better job of surfacing those settings in-app as a part of setting up preorders and we'll make sure to do that. STOQ is designed, from the ground-up, to sell preorders worldwide with deep support for locations & markets. It's been a key area we've put a lot of attention in, and what sets us apart from everybody else. :) 2. "Support is spotty at best" - we offer support round the clock (24*7) and since the conversation was in a priority inbox just for us founders to check, I was not able to get back to you as soon as you reached out on chat on Friday night EST. The team is instructed to leave any high priority conversations to us as we try to offer the best possible support - unfortunately we are not able to do that round the clock. You reached out on a Friday evening when I was with family and I was only able to check next on Sunday morning soon as I was back at keyboard. I don't want to blame anyone; this is on us to have better escalation flows so you always get the right attention. We've already improved this significantly. I'd love to make this right since it seems like you are still using STOQ. I'd greatly appreciate the opportunity, and I look forward to hearing from you. In any case, thanks for using STOQ and appreciate the feedback. - Sandesh / CEO
professional and quick response
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.