Preorder, Back In Stock ‑ STOQ

Thank you for your review! I'm glad I could help setup the preorder button on your product page. Wishing you the best for your store :) We're always here if you need anything! - Sneha / Technical Support Manager

Thank you so much for your awesome review! :) I'm very happy to learn that you're satisfied with the app and the service. I was glad to help out in setting up the app and the preorders according to your needs. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

Thank you so much for your kind words! :) I'm happy to learn that you find the app and service useful. I was glad to help out in setting up preorders. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

¡Muchas gracias por compartir tu experiencia! Me alegra haberte ayudado a configurar nuestra app en tu tienda. :) No dudes en contactarme si necesitas más ayuda con la configuración de nuestra app. ¡Saludos! Hassan Khan | Especialista en Soporte Técnico

Thank you so much for sharing your experience! I am happy to help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist

Hi there! Sandesh here, one of the founders at STOQ. Thanks for using STOQ and sincerely sorry that we weren't able to live up to your expectations. I’d really love to understand what went wrong. Was something not working recently? Did a feature break, or was there something confusing or frustrating in your workflow? Whatever it was, I want to get to the bottom of it and fix it properly. If you’re open to talking, here’s my direct link to book a quick call with me: https://calendly.com/d/cpcd-ct4-qxq/restock-rocket-onboarding Even 10 minutes would help me understand what went wrong and make sure nobody, including you, has to face the same issue again. We’ve been building STOQ for 3 years now, and we're here - with an app and a business - only because merchants gave us a chance to give them this service. Feedback really matters to us. I’d be grateful for the chance to make this right, and hopefully earn back your trust. - Sandesh / CEO at STOQ

Thank you so much for the amazing review! I'm really glad I could help you get both the preorder and "Notify Me" button set up and working smoothly on your site. Wishing you plenty of restock alerts and preorder sales ahead. We’re always here to help! Nagaraj | Technical Support Specialist

Hi there! Sandesh here, one of the founders at STOQ. I saw your 3-star review of STOQ come in, and I’m sincerely sorry you ran into difficulties navigating the app. I went through your conversation with my team, and I completely understand how that experience wasn’t ideal. The team could've done a better job in helping you with clear instructions, or better yet, just doing it for you. I think they missed the mark here, and I've had a word with them on being more proactive. I’ve also taken your feedback and made this much easier now, there’s a new checkbox directly in the main offers list, so you can quickly bulk select offers and enable or disable them in one go. This improvement exists because of your feedback, and I truly appreciate you taking the time to point it out. You can see it in action here: https://www.loom.com/share/9d0b2d6e53d443848d78c17b3ca0215d If you have any more thoughts or suggestions on how we can make STOQ easier to use, please let me know and I'll be happy to look into it. - Sandesh / CEO

Thanks a lot for your Amazing Feedback! I am happy to help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist

Thank you very much for sharing your Amazing Feedback! I am happy I was able to help you set up our Preorder feature in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist

Hi there! Sandesh here, one of the founders at STOQ. Sincerely sorry about the issues you ran into. I know how frustrating it must have been when things didn’t work the way you expected. I went through your conversation and saw that you were trying to use the “All Products” flow to sell any product as a preorder on STOQ, and it didn’t behave as it should. After reviewing your setup, I noticed that a key setting was misconfigured and that’s what caused the confusion. I’ve since improved the flow so this doesn’t happen again. There’s now an extra pop-up that explains the setting clearly, both for you and for every merchant going forward. Here's a quick 1 min video explaining the change I made: https://www.loom.com/share/9af204cc3b7147ffb5eca3554205c811 If you’d like, I’m more than happy to hop on a call and help you get everything set up properly. Here’s my direct link to schedule a time: https://calendly.com/heysandy801/meet We’re a small team working incredibly hard every day to give our merchants the best possible experience. It’s extremely important to me - personally and professionally that we provide something reliable and genuinely helpful. So it really pains me to hear that things didn’t work out as you hoped. Thanks for using STOQ, and if there's anything we can do to help you out with preorders again, please let me know. :) - Sandesh / CEO