Preorder, Back In Stock ‑ STOQ
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Great customer support experience and very useful in my business case, while waiting for new goods
This has to be the best customer support and service getting this app integrated! We've now added it to our website: www.simdemon.com and it's working a treat! Let's hope for lots of restock notices and pre-order/restock purchases. So for the app looks VERY good and is worth the money, thank you to the support team for you help, keep up the good work.
Thank you so much for the amazing review! I'm really glad I could help you get both the preorder and "Notify Me" button set up and working smoothly on your site. Wishing you plenty of restock alerts and preorder sales ahead. We’re always here to help! Nagaraj | Technical Support Specialist
Was having issues implementing app. Kasi helped me within a few minutes of receiving my help ticket. Easy so far.
Find it hard to navigate
Hi there! Sandesh here, one of the founders at STOQ. I saw your 3-star review of STOQ come in, and I’m sincerely sorry you ran into difficulties navigating the app. I went through your conversation with my team, and I completely understand how that experience wasn’t ideal. The team could've done a better job in helping you with clear instructions, or better yet, just doing it for you. I think they missed the mark here, and I've had a word with them on being more proactive. I’ve also taken your feedback and made this much easier now, there’s a new checkbox directly in the main offers list, so you can quickly bulk select offers and enable or disable them in one go. This improvement exists because of your feedback, and I truly appreciate you taking the time to point it out. You can see it in action here: https://www.loom.com/share/9d0b2d6e53d443848d78c17b3ca0215d If you have any more thoughts or suggestions on how we can make STOQ easier to use, please let me know and I'll be happy to look into it. - Sandesh / CEO
Very prompt response and resolution from Hassan when I had an issue. Works well and has helped us gain revenue we would have otherwise missed!
Thanks a lot for your Amazing Feedback! I am happy to help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Downloaded this app as i needed to set up a pre order item and it has been such a quick process. I did have issues with the theme of my shopify and the button not saying pre order but Hassan quickly assisted and got it all sorted out for me within a couple mins. Love my experience so far!
Thank you very much for sharing your Amazing Feedback! I am happy I was able to help you set up our Preorder feature in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Hi there! Sandesh here, one of the founders at STOQ. Sincerely sorry about the issues you ran into. I know how frustrating it must have been when things didn’t work the way you expected. I went through your conversation and saw that you were trying to use the “All Products” flow to sell any product as a preorder on STOQ, and it didn’t behave as it should. After reviewing your setup, I noticed that a key setting was misconfigured and that’s what caused the confusion. I’ve since improved the flow so this doesn’t happen again. There’s now an extra pop-up that explains the setting clearly, both for you and for every merchant going forward. Here's a quick 1 min video explaining the change I made: https://www.loom.com/share/9af204cc3b7147ffb5eca3554205c811 If you’d like, I’m more than happy to hop on a call and help you get everything set up properly. Here’s my direct link to schedule a time: https://calendly.com/heysandy801/meet We’re a small team working incredibly hard every day to give our merchants the best possible experience. It’s extremely important to me - personally and professionally that we provide something reliable and genuinely helpful. So it really pains me to hear that things didn’t work out as you hoped. Thanks for using STOQ, and if there's anything we can do to help you out with preorders again, please let me know. :) - Sandesh / CEO
LOVE this app! Does everything we need and more for restock alerts! To top if off they have an amazing support team that always helps us right away! They've helped us tremendously in making the app fit our theme and branding :) 10/10 recommend
A useful app at a fair price. It didnt work right away with our theme but I went straight onto the live chat and the support agent (Paul) was very good and had it working within a few minutes. Set-up after that was very straightforward also.
I had an issue with not being able to see the pre-order button, and Nagaraj was incredibly helpful in resolving it. He responded quickly, guided me clearly through each step, and made sure everything was working perfectly before closing the chat. I truly appreciate his patience and professionalism. Thank you, Nagaraj, for making the process smooth and stress-free! Def recommend this app!
Thank you so much for the wonderful review! I'm really glad I could help you get the preorder button showing correctly and make the process smooth and stress-free. I truly appreciate your kind words and recommendation. We’re always here to help! Nagaraj | Technical Support Specialist
The service was absolutely amazing and fast.
The app is intuitive, easy to use, cost-effective, and provides a huge value to our store. Hassan solved an issue on my end in a matter of minutes and provided annotated screenshots of how to proceed. He saved the day and provided friendly, efficient, professional service. Great in every way.
Thank you so much for sharing your AMAZING FEEDBACK! I am happy I was able to help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Have just started using the app, Hassan was amazing helping to set it up!
I was assisted by Khutheja who helped with all my issues and resolved it in a timely manner
Thank you so much for leaving a review! I’m really glad to have helped get everything sorted quickly for you. I truly appreciate you taking the time to leave a review. If anything else comes up or you need a hand with something in the future, I’m always here to help. Wishing you all the best! :) -- Khutheja / Technical Support Specialist
Hassan was super helpful and easy to work with! Great customer service
Thank you so much for sharing your experience! I am happy I was able to help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
We don't generally Pre Sell many products. But we found ourselves in a pinch and needed to set up a Pre-Order option quickly. STOQ was able to get us up and running quickly. Support was very helpful and quick to respond. Thank You Stoq.
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