Preorder, Back In Stock ‑ STOQ
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Incredible customer service, Nagaraj was there every step of the way to help me set up the app and make sure it was running smoothly.
Thank you so much for the kind review! I'm really glad I could help you migrate the signup data from your previous app and make sure everything was running smoothly. Happy to be there with you through the setup. We’re always here to help! Nagaraj | Technical Support Specialist
Really easy app to use. Had a bit of trouble following some changes to the store and the support was available quickly and solved my issue in a few minutes, and explained the problem + solution
Impressed with the level of support received on the live chat!
Thank you so much for sharing your experience :) I am really happy that I could help you setting up the app on your store:) Please let me know if you need any further help, I am always here to assist you. Best Wishes for your business! Momna | Technical Support Specialist
The online chat support from Stoq has been excellent in resolving my setup questions, especially thanks to Hassan’s assistance. All my issues were addressed promptly, and so far my experience has been a solid 5 stars.
Thank you so much for your amazing Feedback! Really happy that I could help you setting up the Preorder button with the Notify me button on your product page :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
Prompt and quick chat help from Hassan! He quickly understood and fixed my issue!
Thank you so much for your sharing your experience! I am really glad that I could help you setting up preorder on your collection pages. :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
Setup was quick and simple, we have a custom theme in our Shop and customer support got everything working in minutes.
Thank you so much for your Feedback! Really happy that I could help you setting up the Preorder button your custom theme product page. :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
This app has been fantastic and the support from their team is incredible. They seem to be available 24/7 and helped me customize the app for the B2B Trade theme so the button appeared in the quick order section. This has been fundamental to the workflow on my site. I use this app on 8 stores that I manage and each time they have been incredible helpful and responsive, the function of BIS is really robust and drives tons of sales to my stores. I cant recommend it enough.
Thank you so much for your sharing your experience and a wonderful Feedback! I am glad that I could help you setting up the Notify me button on your store and it works perfectly with your B2B business on all of your 8 Stores. :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
service was amazing. Highly recomend
app fa quello che viene descritto e il servizio di assistenza e rapido e efficiente.
Very good app, easy to navigate and online help is super good
Thank you for your review. I'm glad i could help setup the app. Wishing you the best. Please do feel free to reach out to us anytime. - Sneha / Technical Support Manager
The customer service provided was amazing. Very friendly. Definitely approve this app. Thank you.
So far the app is working great. Had issues and contacted a service representative and they were fast with helping solve my issues.
Thank you so much for your Feedback! Really happy that I could help you setting up the Preorder button on your product page. :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
Back in Stock feature is good. Customer support is also good. BUT the default email address used to send customer 'back in stock' emails will go to spam. The only way to prevent this is to upgrade to a paid version and use your own email address (using shopify flows).
Hi there, Anaam here, Merchant Success Lead at STOQ. I’m sorry to hear that some of our emails have been landing in spam - that’s not the experience we want for you or your customers. The good news is that only a small subset of emails have been affected, and our team has already identified the root cause. We have a major update coming very soon that should fix this for good. In the meantime, I completely understand that you shouldn’t have to pay to use your own email address while we sort this out. To make it right, I’d love to give you full access to our paid plan at no cost until the problem is fully resolved. It genuinely hurts me to know you had a frustrating experience. Every merchant means so much to us, and I feel like we let you down. If you’re willing to give STOQ another shot, I’ll personally make sure you have full access and will walk you through anything you need. We’re a small team working every day to serve merchants like you, and every chance to make things right keeps us motivated. Please don’t give up on us just yet, it would mean the world if you gave us one more chance. Looking forward to hearing from you and helping you set this up :) -- Anaam / Merchant Success Lead
Thank you so much for leaving a review! I’m thrilled to know you’re happy with the app. If you ever need any help or have questions, I’m always here to assist. Wishing you all the best! :) -- Khutheja / Technical Support Specialist
Always helpful customer service. They are quick to respond and provide a solution to inquiries. App works great too.
Thank you so much for your Feedback! Really happy that I could help you setting up the preorder button on your store product page. :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
Great app! Great customer service. Prompt and helpful.
Thank you so much for your kind words! I’m really glad to hear that you’re happy with the app and our customer service. It means a lot that you took the time to share your experience. If you ever need any more help, please feel free to reach out anytime – I’d be happy to assist. Wishing you all the best! :) -- Khutheja / Technical Support Specialist
Khutheja is very helpful! We're new in Stoq and have a lot of questions, she was so patient on answering them all.
Thank you so much for your kind words! I’m really happy to hear that you’re having a good experience getting started with STOQ and that I could help answer your questions. I truly appreciate you taking the time to share your feedback. If you ever need any more help or have more questions as you explore the app, please feel free to reach out anytime – I’d be happy to assist. Wishing you all the best! :) -- Khutheja / Technical Support Specialist
Schneller und hilfsbereiter Support, mein Problem konnte in Kürze gelöst werden. Macht weiter so!
Amazing, quick to deal with and quick to solve my issues - super helpful!!!
Thank you so much for your kind words! I’m really happy to hear that you’re having a great experience with our team. I truly appreciate you taking the time to share your feedback. If you ever need any more help or have more questions, please feel free to reach out anytime – I’d be happy to assist. Wishing you all the best! :) Momna/ Technical Support Specialist
基本的に英語でのサポートになるが、日本語で依頼しても翻訳しながら対応してもらえます。 ほとんどの場合、チャットにはすぐ反応してくれるので、対応が早いです。
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