Preorder, Back In Stock ‑ STOQ
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Fantastic app with premium support. Lightning-fast responses and hands-on help. Everything was set up perfectly. Thank you for your professionalism Momna!
Thank you so much for the amazing review! I'm really glad to hear that everything is setup perfectly. Let me know if you want any help I am always here to help! Momna| Technical Support Specialist
Great customer support!
Thank you so much for your review! I'm glad we could help setup the app on your store. Wishing you the best We're always here if you have any queries or run into any issues. :) - Sneha / Technical Support Manager
Support helped me instantly when I opened the app and fixed my problem. Quick and effective, thanks!
Hassan and the team at Stoq are amazing. They were quick to help us and super friendly. Had the app working for us in less than 5 minutes. Will definitely recommend them.
Thank you so much for sharing your amazing Experience! Really happy that I could help you setting up the Notify me button on your specific products. :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
Customer support is exceptional. Vishu and Khutheja did a great job getting the back in stock notifications to work in our customized theme. They were very patient with all the back and forth that took. Was easy to import notification requests from our old app to Stoq. Overall, very pleased.
Thank you so much for your awesome review! :) I'm very happy to learn that you're satisfied with the app and the service. It was a pleasure for me to set up the Notify Me feature according to your needs. We love tailoring our solution for our merchants whenever we can. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
Tried installed this app after reading bunches of reviews. Disappointed to say it messed up our customised website by changing the pricing and the look. I guess it only works for Shopify templates, not the custom made ones. Quickly realised this app wont work for us and uninstalled. Now our OOS products wont even show as "Sold Out" despite stock level =0 , giving customers options to purchase - even though we cant deliver! How is it possible when I have already uninstall!
Hi there! Anaam here, Merchant Success Lead at STOQ. I’m truly sorry for what you experienced. I completely understand how frustrating it must have been to see your custom site’s layout change. It looks like you were setting up preorders. We do our best to make STOQ work on every theme right away. We also support custom themes really well, but a quick, one-time adjustment is often needed so our app can identify the correct page elements. When our app is removed, Shopify automatically removes our access, and STOQ doesn’t leave behind permanent code. But for the out-of-stock products that still show as available, this could be related to Shopify’s “Continue selling when out of stock” option being enabled. I've made a short video to show you the fix that recognizes the correct elements as well as how the continue selling option works - https://www.loom.com/share/008f120dc2464158a10397e18f3ac8bf This quick setting can be enabled/disabled easily and is required for preorders. You can check this setting by going to Products in your Shopify admin > select the product > Inventory > Disable 'Continue selling when out of stock'. Once disabled, the products should then show up as sold out again. We genuinely care about every merchant and work hard, 24 /7, to support everyone we work with - it’s at the heart of what we do. When someone uninstalls before we can help, it really does feel like we’ve failed at what matters most to us. If you’re willing, I’d personally help you set everything up on a draft theme first so nothing affects your live site until it’s perfect. I'm happy to also get on a call with you too; please book one here if you need it: https://calendly.com/d/cpcd-ct4-qxq/restock-rocket-onboarding Give us this chance to make this right. We won't let you down. -- Anaam / Merchant Success Lead
Excellent fast and efficient support from Momna. App looks great and seems to function as we want.
Thank you so much for sharing your amazing Experience! Really happy that I could help you setting up the app. :) Please let me know if you need any further help. Best Wishes for your business! Momna | Technical Support Specialist
Atendimento excelente. muito obrigado
Muito obrigado pelas suas amáveis palavras! :) Fico feliz em saber que você considera o aplicativo intuitivo. Estamos sempre à disposição para responder às suas perguntas, esclarecer suas dúvidas e receber seu feedback. Esperamos que você tenha uma ótima experiência com o Stoq! - Vishu / Especialista Sênior de Suporte Técnico
Thank you for your review! I'm glad i could help in setting up the product image on the back in stock notification. Wishing you the best We're always here if you need anything else - Sneha / Technical Support Manager
AMEI.
Thank you so much for your kind words! :) I'm pleased to learn that you like the app. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
Khutheja helped me with setting up my pre-orders. What a wonderful experience! Thank you
Have just downloaded this app and set it up. Needed support to make one quick change, which was done very quickly. Looking forward to using this app and seeing what it can do for us! So far I'm very pleased with it!
Thank you so much for your awesome review! :) I'm very happy to learn that you're satisfied with the app and the service. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
Amazing service. They help with any questions within minutes or less every time!
Thank you so much for the great review! I am really happy that I could help you setting up the app on your store:) Please let me know if you need any further help setting up our app. Best Wishes for your business! Momna | Technical Support Specialist
Very responsive team, I recommend!
Thank you so much for the great review! I am really happy that I could help you setting up the app on your store:) Please let me know if you need any further help setting up our app. Best Wishes for your business! Momna | Technical Support Specialist
Really great service and help for onboarding. Highly recommend.
Thank you so much for the great review! I am really happy that I could help you setting up the app on your store:) Please let me know if you need any further help setting up our app. Best Wishes for your business! Momna | Technical Support Specialist
Thank you so much for sharing your experience ! Please let me know if you need any further help setting up our app. Best Wishes for your business! Momna | Technical Support Specialist
Great App - Easy to use - Fantastic Customer Support from Nagaraj
Thank you for the great review! I'm really glad to hear you're finding the app easy to use and that the support experience was a good one. We’re always here to help! Nagaraj | Technical Support Specialist
We haven't had a chance to use the preorder function yet. The back in stock alert is working well and we like the option to only make it available on specific products.
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