Preorder, Back In Stock ‑ STOQ
All reviews
Back in Stock feature is good. Customer support is also good. BUT the default email address used to send customer 'back in stock' emails will go to spam. The only way to prevent this is to upgrade to a paid version and use your own email address (using shopify flows).
Hi there, Anaam here, Merchant Success Lead at STOQ. I’m sorry to hear that some of our emails have been landing in spam - that’s not the experience we want for you or your customers. The good news is that only a small subset of emails have been affected, and our team has already identified the root cause. We have a major update coming very soon that should fix this for good. In the meantime, I completely understand that you shouldn’t have to pay to use your own email address while we sort this out. To make it right, I’d love to give you full access to our paid plan at no cost until the problem is fully resolved. It genuinely hurts me to know you had a frustrating experience. Every merchant means so much to us, and I feel like we let you down. If you’re willing to give STOQ another shot, I’ll personally make sure you have full access and will walk you through anything you need. We’re a small team working every day to serve merchants like you, and every chance to make things right keeps us motivated. Please don’t give up on us just yet, it would mean the world if you gave us one more chance. Looking forward to hearing from you and helping you set this up :) -- Anaam / Merchant Success Lead
Thank you so much for leaving a review! I’m thrilled to know you’re happy with the app. If you ever need any help or have questions, I’m always here to assist. Wishing you all the best! :) -- Khutheja / Technical Support Specialist
Always helpful customer service. They are quick to respond and provide a solution to inquiries. App works great too.
Thank you so much for your Feedback! Really happy that I could help you setting up the preorder button on your store product page. :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
Great app! Great customer service. Prompt and helpful.
Thank you so much for your kind words! I’m really glad to hear that you’re happy with the app and our customer service. It means a lot that you took the time to share your experience. If you ever need any more help, please feel free to reach out anytime – I’d be happy to assist. Wishing you all the best! :) -- Khutheja / Technical Support Specialist
Khutheja is very helpful! We're new in Stoq and have a lot of questions, she was so patient on answering them all.
Thank you so much for your kind words! I’m really happy to hear that you’re having a good experience getting started with STOQ and that I could help answer your questions. I truly appreciate you taking the time to share your feedback. If you ever need any more help or have more questions as you explore the app, please feel free to reach out anytime – I’d be happy to assist. Wishing you all the best! :) -- Khutheja / Technical Support Specialist
Schneller und hilfsbereiter Support, mein Problem konnte in Kürze gelöst werden. Macht weiter so!
Amazing, quick to deal with and quick to solve my issues - super helpful!!!
Thank you so much for your kind words! I’m really happy to hear that you’re having a great experience with our team. I truly appreciate you taking the time to share your feedback. If you ever need any more help or have more questions, please feel free to reach out anytime – I’d be happy to assist. Wishing you all the best! :) Momna/ Technical Support Specialist
基本的に英語でのサポートになるが、日本語で依頼しても翻訳しながら対応してもらえます。 ほとんどの場合、チャットにはすぐ反応してくれるので、対応が早いです。
Customer Service is fantastic!
Thank you so much for your Feedback! Really happy that I could help you setting up the Preorder offer on your store product page. Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
Thank you so much for your Feedback! Really happy that I could help you Setting up the Notify me button on your store out of stock products. :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
Amazing customer service, I had a problem (user error!) So I used the chat and got through to Hassan in a couple of minutes. He helped wonderfully and made the experience so easy. Brilliant app for my new shopify store, and brilliant customer service. I'd definitely recommend
Thank you so much for your Love! I am really happy that I could help you with fixing all of your issues in minutes. :) Please let me know if you need any further help setting up our app. Best Wishes for your business! Hassan Khan | Technical Support Specialist
fantastica app e assistenza super veloce
Exceptional service and a very good app, very happy customer.
I had a fantastic experience with the support team when I was having trouble with the app. The representative I chatted with was incredibly helpful and patient, walking me through each step to get things sorted out quickly. It really made a difference and turned a frustrating issue into a smooth, positive experience. Thanks again for the great customer service!
Great app! Also the customer service is great!
Support client très réactif conversation traduite dans ma langue, m'a aidé à paramétrer même les petits détails.
Useful app, exceptional support.
Great, easy to use app and even better customer support. They were immediately available to help me customize my installation. Definitely recommend.
Thank you so much! I’m really glad I could help with the customization and that everything went smoothly. Really appreciate you taking the time to leave a review. :) Wishing you all the best! -- Khutheja / Technical Support Specialist
Thank you for your 5 star review. I'm glad i could help setup the app. Wishing you the best on your journey with Stoq Please do feel free to reach out to us anytime! :) - Sneha / Technical Support Manager
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