All reviews

Rating Breakdown

  • 5
    92% (698 ratings)
  • 4
    4% (33 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (4 ratings)
  • 1
    2% (18 ratings)

Reviews with Text

  • 98% (743)
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5 / 5 Share

Oct. 20, 2014

One of the best apps we are using..helps give us valuable insight into what our customers want and provides a seamless way to notify them once we restock our inventory..Highly recommended for any retail business.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2014

I installed the app yesterday and had a small problem. Messaged Matt, he got back to me asap and fixed my problem. Customer service gets an A+ and the app solves a problem I have been having for quite some time. Overall I am extremely pleased!

Store

NW RUGS

Using app

About 17 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 4, 2014

This is probably the most single valuable apps we use. It pays for itself many times over, is a pleasure to use, and the customer service is stellar.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2021

Back in Stock is invaluable to our business. It's easy to set up and always converts sales. A must-have for any business selling online.

Using app

Almost 8 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 29, 2014

Great App! So much useful info. Also great support. Thanks Back In Stock!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

July 11, 2014

This app has really suited our needs for gathering information from customers about their needs and then communicating once the items are available again. This service has resulted in many sales for us. Every time I need support, Matt is quick to answer with exactly what I need. This is tops on my fav apps list!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

July 10, 2014

Works perfectly, already been used 16 times since adding it a few days ago. Needed a few modifications, which Matt carried out very promptly. Excellent customer service.

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 21, 2014

This is great. It is highly customizable and works like a charm. The support is excellent too. I had one issue but got resolved within a few hours. See it in action on my website!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2014

This app rocks. Frankly it's a must have for any store because there will be a point at which you don't have inventory in stock, and you still need to capture sales. I'm also really impressed by the service; Matt was super helpful and even helped me implement some custom code to get this app integrated just the way I wanted it. 5 stars!

Using app

2 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 24, 2014

Excellent customer support, Matt got back to me after-hours and was more than willing to help me with some changes I wanted - he delivered exactly what I wanted when I didn't expect the additional help! (and at nil cost too!). Definitely went beyond my expectations, and as an online retailer already (changing platforms to Shopify) I know this app will help immensely with my sales and buying strategies.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 14, 2014

Absolutely necessary app. Our customers were all over it as soon as it came out, over 140 utilized it on the first day and we are looking forward to seeing our increase in sales when customers are notified that there desired product is back in stock. As a company that tends to run out of inventory options faster than we can keep our products in stock this app has already erased many of the burdens of answering tedious emails from customers about when a particular item will again be available. Customer service was the best out of any app we've come across as of yet. Matt was able to work with us to implement the coding into our template and helped us every step of the way, getting back to us right away with each question we had and following up after completing his work. HIGHLY RECOMMENDED!!!

Using app

3 days

Total reviews

28

Average rating

4.9

5 / 5 Share

Dec. 27, 2013

We love this app. We have sent out tons of notifications, and this app helps us move tons of product fast once we are "back in stock." It is effortless to set up and use. Definitely recommend. :-)

Using app

About 1 year

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 27, 2013

The support from Matt and his team is impeccable, even working around xmas and new years to custom tweak my code. It's been a pleasure working with them so far, and I look forward to continuing the relationship.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2013

We found a bug on the website this afternoon. Suddenly the Add to Chart button didn't work at our web shop. Horror! Especially since we published a campaign yesterday which created a lot of traffic to the site. We contacted our Back in Stock contact, Matt. He fixed the problem in literally 2 seconds. I could breath again! I really appreciate it. And the the app is genius. Before you order products next time, you can see exactly what people like to buy from a waiting list. Then when it's back in stock, an email is send out automatically to them. Highly recommendable. Thanks again for splendid customer service!! Vibeke Ella's Wool

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2013

Easily our favourite and most used APP. Works perfect for our online store and even better for our brick-n-mortar. An associate can sign customers up to an out of stock product from their iPhone on the sales floor. Fuss free and keeps the customers coming.

Using app

About 1 year

Total reviews

6

Average rating

3.3

5 / 5 Share

June 15, 2013

The product is great, and does exactly what i need it too. More importantly, Matt is the very best kind of developer: friendly, smart, responsive and thorough. Seems genuinely concerned with making sure his app integrates well with your site. Highly recommended.

Store

SPOKE

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2013

Update to my last review: This is a great app after using it the last couple of months one thing I think would be a great addition to this would be the ability to send a reminder email to customers say 10 days after the first email is sent.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2013

Highly recommend! Great feature for the customer and great for us to keep track of inventory. Matt was extremely helpful and was quick to respond with all questions re customising.

Using app

8 days

Total reviews

1

Average rating

5.0