All reviews

Rating Breakdown

  • 5
    92% (698 ratings)
  • 4
    4% (33 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (4 ratings)
  • 1
    2% (18 ratings)

Reviews with Text

  • 98% (743)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 15, 2015

This app has made all the difference for my store! When I first launched, I found myself running out of inventory fast and this app allows me to note not only how many people wanted the product but also in what sizes. I then had an instantaneous way to get in touch with those customers once the item was restocked. A win/win for me and my customer! On top of that, they have customer service that was extremely helpful. Overall super happy with the service. Will be using them for a long time!

Using app

26 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 2, 2015

This app is fantastic. It consistently works as advertised, the developer has built features that actually matter and meet the use case of Shopify stores, and the customer service is incredibly fast. This app has increased our revenue significantly and is worth way more than it costs to install and use. Highly recommend to stores big and small.

Using app

7 months

Total reviews

16

Average rating

4.8

5 / 5 Share

Nov. 9, 2015

Exactly what I was looking for! My theme required some customization, support fixed it exactly how I wanted very quickly! Highly recommend this app. Amazing support!

Using app

3 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 23, 2015

The app is very easy to set up and use. It is incredibly simple for customers to understand how to use it. We have thousands of T-Shirts and sometimes a particular variant is out of stock but the other sizes are in stock. The app was only showing items that were out of stock for all variants. We reached out to Matt about setting up an out of stock for one size of a T-shirt. He responded incredibly fast! I sent an email at 2:09pm he responded by 2:17pm. We exchanged a few emails and by 4:37pm he had the code integrated into the site for us. AMAZING Customer support. He offered great suggestions. If you are looking for an out of stock app pay your money to Back in Stock and call it a day you will not regret it.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 23, 2015

We just installed this app and we ran into a couple integration issues as we wanted to customize the button and the popup window. Support was very fast and unbelievably helpful. They state support within one business day but we were pleasantly surprised to find it's typically much faster. Everything has been integrated nicely now and we are off and running. It's all about customer support and these guys have nailed it. Not to mention it is a great product that does everything we needed and more.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2015

I previously had to build lists from emails that the site generated for each product, and then build a separate notification email for each one that came back in stock. Ahh! So it's magical that it's all happening automatically now with the Back in Stock app. It's been a huge timesaver, and I really appreciate that it gave us full control over our email creative, and also integrated beautifully into our site's theme with one click. Additionally, Matt has been really helpful in responding to the questions I've had during setup.

Store

Ban Do

Using app

9 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 7, 2015

We've sent hundreds of emails w/ Back in Stock. We've seen a noticeable boost in sales when the emails go out. A must have App for your store.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 14, 2015

UPDATE: The most recent update allows you to set a threshold of items in stock before it sends emails out your customers. This is much appreciated! The support team is always quick and helpful. They even helped up set up the back in stock modal on our collection page! This app does exactly what it describes and the modal and other assets are easily customizable. ------------------------------------------------------------------------------ Back in Stock does exactly what the app suggests. It notifies your customers when an item is back in stock. It crawls every 2 hours and the system works perfectly. The only reason I am giving this 4 stars is because of the lack of a notification threshold (i.e. only notify a customer when there is X amount in stock). Sometimes when refunds or cancellations are made - 1 item is added to the inventory and hundreds of customers get a notification email from the application. Then, they get frustrated when they reach the site and the item is out of stock again. So a threshold is definitely a must.

Using app

2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 25, 2015

Great app, fantastic support - I'm super impressed! Matt has been extremely helpful since installing this app. The app itself does exactly what it says on the tin - I don't have much more to say except two thumbs up from me :) Keep up the great work.

Using app

2 days

Total reviews

6

Average rating

5.0

1 / 5 Share

March 12, 2024

you are not sending emails to our customers when the item comes back in stock !!!

Using app

Almost 9 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. It looks like notifications were not sending as the settings that you have set in your delivery policy were limiting the ability to send depending on the inventory amount. This can be changed in the back in stock dashboard under Customize -> Delivery Settings. Once updated and the notifications meet all sending criteria - they will send out! If you have any problems still please let me know.

5 / 5 Share

March 18, 2015

This app is EVERYTHING! If you want to build momentum and gain more sales install this app! My new line already has a waitlist bigger than my inventory! And Matt is beyond helpful customizing everything for my shop! And he's always responsive!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2015

We have been using this application for the past year and it has been a great tool! Integration is easy, and the technical support team is extremely helpful. One of the cleanest and simplest out of stock tool you can use for your site.

Store

zeroUV

Using app

Over 1 year

Total reviews

7

Average rating

3.9

5 / 5 Share

Feb. 24, 2015

The customer service I have received with this Back In Stock app has been nothing short of incredible. The app works great anyway but I wanted to customise it slightly. They helped make this happen swiftly and without any hesitation. Keep up the good work, Matt!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2015

Back In Stock helps alleviate the pains associated with running out of stock when you have people that want to buy. Back In Stock helps us sell more bump keys, lockpicks and hackware! Thanks Back In Stock!

Using app

Over 2 years

Total reviews

8

Average rating

4.8

4 / 5 Share

Jan. 24, 2015

CON: This app is pretty cool...but honestly, it's expensive. I hate the idea of paying $40 a month for 500 out of stock notifications. For 40 bucks it should at least be unlimited. The Back in Stock monthly fee is almost half what I pay monthly for my entire Shopify platform. It's a great app buy why is it so costly to perform an automated, relay task. PROS: It's easy to install and modify. Looks great.

Using app

About 2 months

Total reviews

14

Average rating

3.4

5 / 5 Share

Dec. 30, 2014

Had a issue after installing a new theme, wrote regarding the issue late last night and a fix was in place by the time I woke this morning. Amazing customer support!

Using app

10 months

Total reviews

7

Average rating

4.9

5 / 5 Share

Dec. 19, 2014

This app is perfect for handling your out-of-stock inventory, and its extensive customizability really lets you create the unique experience you want for your customers when you ran out of inventory. We were looking to make more customized behavior for the store Ten Thousand: shop.tenthousand.cc, and the developer of the app was incredibly supportive in terms of helping us figure out how to do the customization, and quickly responding to bugs we experienced. I've developed and supported Shopify apps in the past, and I was thoroughly impressed by how reliable both the app and the customer support was. Very strongly recommend this solution if you're looking for a way to handle out of stock inventory that's quick to set up, and rich in terms of its extensibility! Nicolae

Using app

29 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 15, 2014

Great way to auto-update customers on when items are back in stock in our store.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 18, 2014

The app does exactly what it says. If you go out of stock on inventory that you eventually restock you need this app or one like it. The only thing I wish it did was give reporting on opens, bounces, and possibly do an automated resend of non-opened emails.

Using app

7 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Nov. 5, 2014

What an awesome app. We love it. It's something we rely on pretty heavily for our company. Big thanks to Matt. Thank you for everything.

Using app

Over 1 year

Total reviews

6

Average rating

5.0