All reviews

Rating Breakdown

  • 5
    93% (770 ratings)
  • 4
    4% (34 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (19 ratings)

Reviews with Text

  • 96% (802)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 27, 2020

The best service I've ever had with a Shopify app, hands down. From installation to setup and tweaking, James was super helpful.

Using app

20 days

Total reviews

6

Average rating

5.0

5 / 5 Share

April 24, 2020

This is a fantastic app and I am a little upset I did not find it sooner. I needed a little modification and the developer took care of it ASAP. Reduces emails from customers asking when an item will be in stock. Auto sends emails letting them know they are back in stock. It even keeps track of sales produced through the app. Simply outstanding.

Using app

2 days

Total reviews

29

Average rating

4.8

5 / 5 Share

April 15, 2020

Similar to the other great reviews here - required a bit of customisation to display perfectly in keeping with our theme and after a quick email the changes were made dev-side within a few hours. An additional tweak for perfect spacing of a button was no trouble and handled in a similarly speedy manner; again within a day and over a bank holiday in the midst of a global pandemic so kudos on that. The app itself is stellar and does everything we need it to and more. Notifications for OOS products, batch delivery/notification settings, customisation options and purchase tracking all work well and are easy to deploy/work with. I tried a few other apps which all seemed quite expensive for fairly limited functionality; this one has a fully featured trial and we intend to infinite using it into its paid subscription. Thoroughly recommended.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

Every store should have this! Can't recommend enough. I have used this app across 8 stores since 2015. We have Klaviyo now and we can use their back in stock functionality, but this app and their support has been so great that we have decided to keep using them regardless. 10/10!

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 20, 2020

This is a fantastic app that has been critical in capturing orders when we are out of stock. The notifications that go out when we are in stock again drive immediate revenue. The support team here is top notch.

Using app

4 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review and feedback. Happy we were able to help out and if you ever have any questions in the future, just get in touch!

5 / 5 Share

March 7, 2020

I have a custom theme which also includes a "back in stock notification". I thought it was working perfectly, but later realized that almost all of my notifications were going "unread" (and mostly winding up in my customer's junk/spam folders). Not much point in sending notifications if customers don't see them. I tried just about every "back in stock" notification available but none of them worked well enough for my strict standards. Finally I gave this app a try. "Out of the box" it worked flawlessly. (Most of all customers were actually receiving my notifications). I did a lot of testing for this app to make sure it was perfect for me. Well before my trial period was up I had already decided that this app will be part of my store permanently. I had a little trouble getting it to look just the way I wanted, but the customer support I received from James was fast and very professional. Their support worked with me tirelessly and eagerly until I got it PERFECT. It looks like it was made just for my custom theme. (If you want to see what it looks like in a real store have a look here: https://japanesegreenteashops.com/collections/blendy-stick-coffee/products/agf-blendy-aroma-blend-elegant-rich-instant-coffee-24-sticks-48-grams). I have over 300 products in my store and I manage everything myself. Since my products are "perishable", I have to keep a small inventory so that I can provide the freshest products with the longest expiration dates. Even though I restock almost daily, I was still missing sales because of even one day that and item was out of stock. This app solved my problem. I saw sales from the first day I used it. The "dashboard" is also very useful. I can see which customers are after which items, this really helps me set my limits for inventory. The price is competitive, especially if you consider "you get what you pay for". This app performs very well, customers actually receive the notifications, support is outstanding and it can be customized to fit your theme perfectly. I give five stars without hesitation.

Using app

About 1 month

Total reviews

8

Average rating

4.8

1 / 5 Share

June 23, 2024

Update: Unfortunately having a lot of script issues causing error messages on some browsers which scares of potential customers. Even though we have the option of turning it off in the editor there is code on the product page that would not go away until uninstalling the Back In Stock app.Its a shame as I really liked the app. I contacted support 2 weeks ago and there has been no resolution just a lot of escalation in support. Since the management of this app changed so has the support. Thank you to James who was very helpful in getting me set up with my theme customization. Very happy, people are already clicking the button and signing up for SMS and Email alerts.

Using app

Over 1 year

Total reviews

68

Average rating

3.9

Developer Reply

Thank you for your review. Great to hear that you are already getting sign-ups, if you ever require any further customization or just have any questions. Feel free to get in touch!

5 / 5 Share

Feb. 8, 2020

The app is great and the installing process is easy to follow. I also loved all the customizations that are allowed and once I needed the support they were really fast in responding. I recommend the app.

Store

Proa

Using app

About 22 hours

Total reviews

5

Average rating

4.4

Developer Reply

Thank you for your review. Great you got everything setup with the widget! If you ever need help in the future or have any questions just get in touch!

5 / 5 Share

Jan. 31, 2020

Back In Stock is incredibly easy to set up and James from support is both helpful and speedy. We didn't have any issues integrating this app into our theme and once our inventory came in stock, the emails went out very quickly. The app has already paid for itself!

Using app

18 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your review and feedback! We are happy that we were able to quickly help out and that you have already seen conversions! If you ever need anything in the future just get in touch!

5 / 5 Share

Jan. 28, 2020

This app is great and does exactly what I need it to do. Very easy to navigate too. I would definitely recommend this app to any store that has in demand products that tend to sell out.

Using app

Over 1 year

Total reviews

13

Average rating

5.0

Developer Reply

Thank you for your review and feedback. Great to hear you found everything without any issues. We have tried to keep the UI relevant to its categories making it simple to manage. If you ever have any questions or need any assistance in the future, just get in touch!

5 / 5 Share

Jan. 22, 2020

LOL. Added this app to our store, it installed itself and started working perfectly by itself. The entire process took about a minute. Even the 'back in stock' e-mail matches our theme perfectly. Incredible. I have NEVER had an app be this easy and straight forward in my life.

Using app

9 minutes

Total reviews

6

Average rating

4.3

Developer Reply

Thank you for your review, awesome to hear everything was working out of the box. We have a lot of theme integrations available for a wide variety of themes, so setup can be pretty easy in most cases! If you do ever need any assistance, feel free to get in touch!

5 / 5 Share

Dec. 4, 2019

The app wasn't working for us, but the developer solved the issue in a timely manner. Great service. Great product. Definitely recommend these guys.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Glad we could get everything working! If you ever need any help in the future just get in touch!

5 / 5 Share

Nov. 14, 2019

The BackInStock makes it easy for me to see what my customers want more of! Once I restock items my customers are notified immediately.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Don't forget you can also setup a delivery policy to control how many notifications are sent on restock. If you ever have any questions or problems just get in touch!

5 / 5 Share

Oct. 31, 2019

This app is a really helpful feature for our customers, as sometimes we have quite long waits for our products to be restocked, and then when they do come back in, they can sell out quickly, so this helps keep customers up to date. The support is EXCELLENT. James helped me with so many little questions, and he adapted and styled the integration to sit perfectly within my store.

Using app

11 months

Total reviews

10

Average rating

5.0

Developer Reply

Thank you for your review! Happy to help and if you ever have any further questions or want any styling changes made, just get in touch!

5 / 5 Share

Oct. 10, 2019

This is a good app. And I like the options it gives on where I want the notification button. That, and also a few other customizations that I was able to get it. Good experience overall, setting it on my store

Using app

1 minute

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback and review. We are happy to assist! If you ever need anything in the future just get in touch with us again!

5 / 5 Share

Oct. 3, 2019

Amazing support and great app! I installed on a new theme and Back in Stock set-up a custom button for me. Can't wait to start seeing sales from my back in stock emails.

Using app

9 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 2, 2019

The app is great. We do have an issue where the app creates accounts in Shopify with the collected email address but no First and Last name which is causing issues with a Celigo/Netsuite sync due to those being required field to sync. Developers seem to have no intentions on helping out with this situation. Take it or leave it. Otherwise our customers do appreciate the capability.

Using app

Over 1 year

Total reviews

10

Average rating

4.4

5 / 5 Share

Sept. 27, 2019

Very impressed with the customer service of this app. I am excited to see how much this helps us with ordering quantities! :)

Using app

About 18 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback and review. We are happy to help if you ever need anything in the future!

5 / 5 Share

Aug. 27, 2019

Brilliant ... keeps us updated with what people are wanting, so have confidence to produce more stock. The auto generated form is so helpful. thank you.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review and feedback! Great to hear everything is working out, if you ever need anything in the future just get in touch!

4 / 5 Share

Aug. 9, 2019

We love this app! The only thing we wish we could change is using it as a coming soon option also and change the wording to say Coming Soon instead of Sold Out. Other than that this app is perfect and has done a great job for us!!

Using app

10 months

Total reviews

9

Average rating

4.9

Developer Reply

This is awesome feedback. Back in Stock can be used in a "coming soon" or a "sold out", but sounds like you want the ability to do this at the product level. Duly noted! Your feedback helps us make our app better :)