Rewind Backups
Automated Real-Time Shopify Data Backups And Restore.
Rating
4.8
feedback
1,013
chart
#387
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
13%
-
Less than a year
45%
-
More than a year
39%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the ease of use, reliability, and excellent customer support provided by individuals like Brittney, Bianca, and Alyssa. Users appreciate the peace of mind the app offers in terms of backing up their store data and being able to easily restore it if needed. The app is praised for its seamless functionality in the background and the quick response times from the support team. However, there are a few negative reviews mentioning issues with restoring data accurately and delays in customer support responses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 17, 2024
I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.
Using app
Almost 3 years
Total reviews
1
Average rating
5.0
May 24, 2024
We got this to feel a sense of security in case anything ever happened to our store. However, the one time we need to actually use a backup, we find out that they don't actually backup metafields, despite it being listed on the pricing cards above. Metafields are crucial to our store. After talking with support, I understand that they've said that the Shopify API doesn't allow them to back this up. But then don't list it and have me feeling surprised when the backup isn't there.
Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy your metafield issues, as we should be able to support this. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.
May 29, 2024
If you have thousands of products, do not rely on this. Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products. For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up. Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.
Using app
Over 1 year
Total reviews
8
Average rating
3.8
Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy this image problem for you and understand what led to this happening. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.
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