Rewind Backups
Back Up & Restore Shopify Data Instantly – Rewind App
Rating
4.7
feedback
606
chart
#67
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
3%
-
Less than a month
28%
-
Less than a year
48%
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More than a year
18%
Reviews Summary
The reviews for the Rewind app on Shopify are overwhelmingly positive, highlighting the excellent customer support provided by team members like Brittney and Bianca. Users appreciate the ease of use of the tool and the peace of mind it offers in terms of data backup and security. The quick responses from the support team, especially in critical situations like data recovery, have left a lasting impression on the merchants. However, there are a few negative reviews that mention limitations in backing up certain data like variant data and metafields, leading to some dissatisfaction among users. Additionally, concerns about unexpected price increases as the store scales up have been raised by a few reviewers.
Highlights
Review RSS Feed
All reviews
July 20, 2025
After doing a backup, certain in-text images did not get restored. Contacted support, although they were nice, could not fix the issue and said that Rewind Backups does not include these images. I had to manually fix many, many product pages and put these images back. Then, a few weeks later these images were again removed, without doing a backup. Again, this is costing us many hours of manual work to restore these images. We had a paid subscription and expected better performance. If you are looking for an app that restores ALL aspects of your site, including all images, then don't use this app.
Thank you for your feedback and sorry for the hassle you experienced with restoring images. To clarify, Rewind backs up and restores the exact HTML of your product descriptions, along with images that are properly attached to Shopify resources like products, variants, and collections. In your case, some of the images were added as standalone media via hard-coded URLs, which unfortunately means they weren’t linked to Shopify objects and couldn’t be included in the backup. The best way to ensure full image coverage is to upload them using Shopify’s image picker. That way, the images are “attached” and Rewind can capture and restore them automatically. We appreciate you highlighting this. Your feedback helps others avoid similar pain and gives us insight into where expectations can be clearer. Thanks again.
July 14, 2025
Bianca was responsive and effective. All good due to her help.
Store
..
Using app
Almost 3 years
July 3, 2025
The support team is incredibly kind and responsive, always ready to help. The app is easy to use and extremely valuable, especially when mistakes happen while uploading products or making changes to the store. A real lifesaver for anyone managing a Shopify store!
June 20, 2025
We just integrated with the Rewind app and have already had a chance to use it! The customer support team is incredibly kind and responsive. The tool is set up well and easy to use. We're grateful to have this added layer of support and security!
June 17, 2025
The team are fantastic - they've been so responsive and helpful in helping us get going with over 20+ stores! The piece of mind knowing they're backing up is amazing; with so many products, orders, content - and a large team engaging in the site management - it's great to know the backups will be there should we ever need them.
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