All reviews

Rating Breakdown

  • 5
    99% (119 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 94% (113)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 19, 2026

easy to use

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 18, 2026

Great support, very happy! Prompt, efficient and friendly.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2026

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 26, 2025

Using app

About 1 month

Total reviews

4

Average rating

4.0

1 / 5 Share

Dec. 19, 2025

I want my refund GLAMOUR STORE

Using app

16 days

Total reviews

3

Average rating

3.7

Developer Reply

Hi Shahzaib, BackupMaster includes a 7-day free trial. As the app remained installed beyond the trial period, the subscription charge was applied. A full refund has now been issued and confirmed by Shopify. Refunds are processed by Shopify and the customer’s bank and may take a few business days to appear on the statement.

5 / 5 Share

Dec. 15, 2025

Alex has been super helpful in getting us setup, super easy/simple so far.

Using app

3 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

easy to use

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

This is a great app, easy to use and the customer service is great. I made some changes to my theme and CSS by mistake. I needed to revert to a previous version of my store and I wasn't sure how to do this. The customer service person (Alex) was really patient and guided me through the process and I got back to my previous "perfect" version in no time! I'm so glad I got this app, peace of mind is wonderful, for when things might go wrong :-)

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

Great comprehensive back up solution and fast support when needed. Highly recommended

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 18, 2025

Exactly what we needed. Great APP.

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 18, 2025

Easy to install and great product to give peace of mind. Esp with all of the scams going on these days. Love it!

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 2, 2025

Ist eine super App

Store

Steinwelten OG

Using app

About 1 year

5 / 5 Share

Oct. 29, 2025

We have been a customer with these guys for a few years now. Alex and the team are very active in helping to resolve issues and bugs, and the system has always restored what we have asked it to.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2025

Great app and absolutely useful! The devs, are really helpfull and helped me in a matter of minutes! Highly recomended!

Using app

About 22 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 9, 2025

Helpful and it does exactly what we need.

Store

E-Stim Systems Wholesale

Using app

7 days

5 / 5 Share

Sept. 26, 2025

Although I can't verify the features as a long-term user since I'm testing it, it has performed great with the backups I've tried so far. It's very nicely designed without bugs and issues. I would recommend it for stores that need backups to protect content.

Store

HAUTE

Using app

About 1 hour

Total reviews

12

Average rating

3.5

5 / 5 Share

Sept. 26, 2025

Very good app, can restore even just a single product.

Store

Radne

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 10, 2025

It works. Do we need to say more? Great interface too

Using app

About 2 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Aug. 20, 2025

Honestly I have had this app for years and never had to use it. I was on the verge of uninstalling it a few months ago.... Luckily I didn't. We got defaced by someone with theme level access via a Marketing Agency, and BackupMaster helped us get back to yesterday's version of our theme. I'm so grateful. Saved me countless hours trying to get back to where we were.

Using app

Almost 7 years

Total reviews

9

Average rating

4.6

5 / 5 Share

Aug. 6, 2025

Very happy with this app, it's simple to install and use, and gives us peace of mind that our data is now backed up (especially in the absence of Shopify having this functionality). Alex was very helpful checking that the set up was done correctly, and this app works in the background with no need for any user intervention. Not cheap, but worthwhile.

Using app

12 days

Total reviews

3

Average rating

5.0