BackupMaster Backups
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Very happy with the plugin. I have been using it for nearly 2 years and have complete confidence.
Malgré que l'on puisse faire des duplications de notre boutique, un backup est un must pour nos données. Selon moi, il est impératif d'avoir un backup et je me sens tout à fait en confiance avec BackupMaster, l'application est simple et facile d'utilisation et le service est numéro un. Although we can make duplications of our shop, a backup is a must for our data. In my opinion, having a backup is imperative and I feel quite confident with BackupMaster, the application is simple and easy to use and the service is number one.
The company resolved my issues
Hi Ankit, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your input is important to us, and we’d like to provide some context for how we approach plan upgrades to ensure fairness and transparency. Our plans are based on the number of orders a store processes each month and the features required to support growing businesses. If a store consistently exceeds its plan’s order quota for three consecutive months, we reach out to suggest upgrading to a plan that better fits its needs. We believe it’s important for customers to make this decision themselves, rather than upgrading plans automatically. This ensures that charges are always transparent and within the customer’s control. At the same time, we kindly ask that customers upgrade when requested, as this helps maintain fairness for all users. We regret that this process didn’t meet your expectations, and we’re actively working to improve how we communicate these situations in the future. We’ve also reached out privately to discuss this further and would love the opportunity to work with you again. Thank you for your feedback—it helps us continue refining our app and service to better serve our customers. Warm regards, The BackupMaster Team
Thank you so much for your 5-star review! We're thrilled to hear you're happy with our backup app and appreciate your support—your feedback inspires us to keep delivering the best service!
Works great. Highly recommended.
Thank you! We're delighted you're enjoying the app. Don’t hesitate to reach out if you ever need support.
Great App, good support - Dean ( www.inkhub.com.au )
Thank you, Dean! We're glad to hear our app brings peace of mind. Don’t hesitate to reach out if you need any assistance!
The app runs smoothly in the background. I had an instance last week with a product import that was missing image links.... some products lost their images.. within a few minutes I was able to restore them from the backup. Works flawlessly and already saved me many work hours (and might even have increased my life expectancy given lower overall stress level).
We're thrilled to hear that the app has saved you time and reduced stress! If you ever need further assistance, don’t hesitate to reach out.
I encountered a glitch on our site: the home page main (top) banner did not load, or it did but then dissappeared and I could not find the cause of the problem, so I used this app to go back in time to a previous back up. What a relieve, the site is working again! Always wondered if a backup is needed, but it looks like it is. What I noticed with some other backups is that they did not save the theme and all it s contents. This app does and as a result you can clone the whole site to another location. In our situation we only restored the theme and that was enough to get our site working again. It is also extremely easy to use: in case of a total crash, the back up is even available direct on their servers and a link to that is provided.
Thank you for sharing your experience! We're glad our app helped restore your site quickly and easily.
Excellent onboarding experience
Thanks for the kind words! We're glad you had a great onboarding experience. We're here if you need anything!
Great, intuitive app and the setup is super easy! Also, the customer service is outstanding!
Thank you so much for your kind words! We're thrilled to hear that you found our app intuitive and easy to set up. Our team is dedicated to providing outstanding customer service, and your feedback means a lot to us. If you ever need any further assistance, please don't hesitate to reach out.
Great app, helpful and thorough support
Thank you for your kind words! We're thrilled to hear that you find our app helpful and our support thorough. Your feedback motivates us to keep improving. If you have any more questions or need further assistance, please don't hesitate to reach out.
Good app, not issues what so ever. Have not needed to restore so wonder if all crashes how do I find the backup again
Thank you for your positive feedback! We're delighted to hear that you are enjoying our BackupMaster app for Shopify. If you have any questions or need any assistance, please don't hesitate to contact us. We're here to help!
so far very satisfied, very easy to operate, does full backup every night. Dont underestimate the importans of a good backup..
Thank you for your wonderful feedback! We're thrilled to hear that you're very satisfied with BackupMaster and find it easy to operate. Ensuring reliable backups is our top priority, and we appreciate your recognition of the importance of a good backup solution. If you have any questions or need further assistance, please don't hesitate to contact us. We're here to support you!
Easy to install and great customer support who checked in after installation to help check functionality and settings to make sure we were properly set up. Just what we needed. Hopefully will never have to use but better to be safe. Highly recommend this app!
Thank you for your positive review! We're thrilled to hear our installation process and customer support exceeded your expectations. Your peace of mind is our top priority, and we're always here to ensure your business is secure. Thanks for recommending us!
Alex is very supportive and app is amazing too, a lot of great features and save you lots of hours manually backing up.
We're thrilled to hear that our app has saved you valuable time and that you've found our support team, especially Alex, to be helpful! Thank you for sharing your positive experience.
Beautiful app and really great support thanks
Thank you so much for your kind words! We're thrilled to hear you're enjoying our app and the support.
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