Rewind Backups
Maximize your store uptime with automated backup and restore.
Rating
4.2
feedback
616
chart
#57
All reviews
Review RSS Feed
March 27, 2026
Excellent service client!
Thank you for your feedback! It's great to know that you're happy with Rewind's backups and restores for Shopify.
March 23, 2026
Great app, and the support received has been second to none. Recommend highly.
We're pleased to hear that you've had a great experience with our Customer Support team. Thank you for sharing this valuable feedback with us.
March 21, 2026
mi ha salvato da una perdita totale dei dati
Thank you for sharing this feedback with us. We're happy that we've been able to protect your store from data loss. Thanks for trusting Rewind to protect your Shopify store.
March 19, 2026
I recently lost 17,000 email addresses which we had accumulated over a serious amount of time. Rewind was able to recover all of them for me. They made it easy for me to do this and I totally appreciate this service.
Thank you for taking the time to share this feedback. It's fantastic to hear that the recovery process was easy for all 17,000 email addresses for your Shopify store. Thank you for continuing to choose Rewind to protect your Shopify data.
March 5, 2026
Support have been great responding to my queries and assisting with requests I have made. We have two Shopify sites that use the Rewind Backup app, and their support was happy to talk me through setting up the app on our second site so that we could bundle them both into one subscription. They also have several different types of subscription and helped me choose the one that worked best for us.
We're thrilled that you've had a great experience with our Customer Support team, and we were able to help you bundle your Shopify sites into a single subscription. Thank you for sharing this feedback, and for choosing Rewind to protect your Shopify data.
Feb. 25, 2026
I used to love this app, but they brough up the price which is fine (but no notificiation), they had also failed to answer my 4 email requests asking for a JSON hard copy. In fact I haven't heard from them since Christmas time. For backing up your shopify store I advise other options. Thanks ---- Updating this review from Feb 18th as support reached out. It turned out that the email stopped being recognized by their support system. This has since been resolved and with helpful support I have gone back to them as you need good backups and a helpful person/good customer service at the other end. Otherwise it just doesn't work. Regarding price change I just missed the notification. Thanks
Thank you for taking the time to share your feedback. We understand how frustrating communication issues can be. That’s never the experience we aim to deliver, especially when you've previously had such a positive experience with Rewind. Regarding the recent pricing update, we did share advanced notice via email to keep customers informed ahead of the change. Our support team has reached out directly and remains available to help. We appreciate your continued collaboration and the opportunity to work through this together.
Feb. 3, 2026
I really see value in being able to recover from our own errors and external actions by bad actors. For these cases, having a reliable backup is key. In our case we only had to recover from our own misfires, but when needed, it worked flawlessly. I look forward to some more coverage for metadata such as inventory levels or the ability to include smaller, lower performing stores in the bigger plan until the store can pay the price itself.
Thank you for your feedback. We're happy that Rewind has helped you restore your data flawlessly! We appreciate your feedback on increased coverage and plan flexibility, and we look forward to continuing to protect your valuable Shopify data.
Nov. 11, 2025
We migrated from Bigcommerce to Shopify. Since we migrated over a large number of order, there we some questions about fees. Stephan helped me get everything sorted out. We used Rewind on our Bigcommerce store and we are thrilled to be able to continue to use Rewind with Shopify. Great support. Very helpful!!
Thank you for sharing your feedback. We're happy to hear that you were able to continue using Rewind after the migration and that Stephan, on our customer support team, helped you get everything sorted out.
Oct. 9, 2025
I always install this app in my personal projects, and I also have my clients install it. I believe it is essential for any serious business to have an automatic backup of everything, so that they can recover a very recent version of only what is necessary at any given time. Best wishes to the team!
Oct. 7, 2025
We recently required support for a highly complex technical issue. The service we received was exceptional in every regard. The team was immediately available for a call to diagnose the situation, demonstrating a high level of responsiveness and expertise. Most impressively, they developed a custom solution to address our specific requirements, a gesture that far exceeded our expectations. The implementation was flawless and resolved our issue completely and efficiently. This level of dedication and technical capability is rare. We are thoroughly impressed and grateful for their outstanding support. A truly five-star experience.
Sept. 16, 2025
This app has saved us BIG TIME on at least two occasions. The restore process is delightfully easy. Fantastic app. Can't recommend it enough.
Sept. 8, 2025
We’ve been using Rewind Backups for about a month, and it’s been a great experience so far. We accidentally uploaded a SKU spreadsheet to the wrong store, but thanks to Rewind we were able to quickly revert and avoid any issues.
Sept. 3, 2025
I wanted insurance that all my long hours building a replacement Shopify store would not be lost. Rewind just worked in the background with a weekly reassuring backup summary email. Until I trusted some AI liquid coding advice too blindly and needed to restore three different templates. The process was self explanatory, easy to understand without any need for documentation or contact with support. When it came time to replace my site, things became a bit tangled with my confusion and Shopify's back-end. Everything was finally straightened out but my new store was not able to be backed up via Rewind anymore. After a few very prompt, patient, support emails, it was suggested a zoom call would be the best way forward. It was nice to put a face to Stephan, who had mainly been supporting my issues, and that remote support session put things right; all very friendly and professional. I'm now looking forward to quiet background backups once again, where I get my work done but secure in knowing if something happens I've got a tested recourse. Thank you everybody at Rewind.
Aug. 20, 2025
Great app. Highly recommend. This is a lifesaver and Stephan was able to help me with my problems. 10/10
Aug. 18, 2025
Were very supportive and helpful during our data migration. Very happy with the service and the security of knowing our data is backed up.
Aug. 12, 2025
A week ago, while connecting Shopify to JTL Wawi using the JTL Connector app, I lost all my product data. I was extremely frustrated. The JTL Connector app overwrote all the product data in Shopify with empty rows. A complete disaster! I honestly don't understand why JTL doesn't have a built-in security mechanism for this. Anyway... Luckily, I had recently activated Rewind Backups. When I used the last backup to restore, I was disappointed to discover that Rewinds doesn't save or restore automated backups of the product meta fields I had spent a long time and painstakingly creating. Oh no! My frustration was even greater. Was all the data really lost? When I contacted Rewinds Support, wondering if there was any way to salvage my many meta fields, I immediately received extremely friendly assistance. A huge THANK YOU to Bianca and Stephan. Within 5 days, all the lost data was restored. Hallelujah! As I subsequently learned, automated restoration of meta fields is currently not possible with Rewind's backup. Rewind requires manual intervention. But they do it brilliantly. So, anyone who loses their data (especially product meta fields) but has a Rewind backup should take a deep breath and contact the support team. Miracles still happen. Dear Rewind team, thank you so much for the amazing help. Absolutely fantastic! Thanks for everything. Best regards.
July 14, 2025
Bianca was responsive and effective. All good due to her help.
Store
..
Using app
Almost 3 years
July 3, 2025
The support team is incredibly kind and responsive, always ready to help. The app is easy to use and extremely valuable, especially when mistakes happen while uploading products or making changes to the store. A real lifesaver for anyone managing a Shopify store!