All reviews

Rating Breakdown

  • 5
    92% (560 ratings)
  • 4
    2% (14 ratings)
  • 3
    1% (6 ratings)
  • 2
    0% (3 ratings)
  • 1
    4% (24 ratings)

Reviews with Text

  • 100% (604)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 2, 2021

I wanted an app that would backup my shopify store and this app is it. I mistakenly deleted my store's collection and I was frantic. Then I remembered that I had the Rewind app (THANK GOODNESS). I wasn't able to get it back at first (it was an error on my end of course) so I contacted customer support and Annie Kitiwano got back to me along with the help of the developers and I was able to retrieve what was lost. I can't Thank you guys enough. Anyone reading this please please get this app and worry no more.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to write a review, I'm glad to hear we were able to help out! Annie is definitely a rockstar :)

5 / 5 Share

Jan. 27, 2021

Rewind has been really great. Everyone we have spoken to has been extremely helpful and we would highly recommend.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Glad to hear that, thank you!

5 / 5 Share

Jan. 15, 2021

We are excited about Rewind. The app runs very quickly and, above all, reliably! That is exactly what makes a good backup solution!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We pride ourselves on this! Thank you for the review.

5 / 5 Share

Dec. 14, 2020

Amazing. I think every Shopify merchant should have this app if they have any other apps on the app store. We had never experienced what we experienced with most of our site getting deleted from another app and immediately after rebuilding it back up manually, we quickly scrambled to find an app like this. It is so simple to use, it backs up everything, and support is there to help you 24/7 and all hand holding if necessary. We had PTSD so the hand holding really helped lol. It really should be on the Shopify homepage as a precaution because other apps are risky and this could save you. We won't ever delete this! Thank you to Annie, Lucas, and the whole team! Life saving. We wish we had this sooner! 100% don't hesitate and download this now to be 100% safe!!!!!!!

Using app

2 days

Total reviews

38

Average rating

4.6

Developer Reply

Couldn't have said it better ourselves 😅 You're right though, apps creating unintended conflicts/issues is much more common than merchants assume. We're so glad to hear we were able to help out!

5 / 5 Share

Dec. 8, 2020

This is the 1st app we've installed, got an issue with a theme update and support was very kind helping us in getting out of trouble quickly. Definitely recommended

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

We're flattered to have been your 1st app + are glad to hear we were able to help out!

5 / 5 Share

Dec. 7, 2020

Rewind has saved us on a few occasions when we had inadvertently deleted some new pages for our store. Annie in tech support was extremely helpful and prompt in helping us resolve our technical issues. Very good app! Tom G

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the kind words, Tom! We're lucky to have such amazing customer support team members like Annie :)

5 / 5 Share

Nov. 20, 2020

I have used it to fully recover mistakes or issues and restore store perfectly to what was in place before.

Using app

About 4 years

Total reviews

4

Average rating

5.0

Developer Reply

We're glad to hear that!

5 / 5 Share

Nov. 17, 2020

This is a great app for backing up all the components of my website. The customer service is also great. Thanks!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Glad to hear that, thank you :)

5 / 5 Share

Nov. 17, 2020

Thank you for keeping our community service nonprofit thrift store at a flat $9 rate! Keeping our costs lean helps our NPO better serve our community in need. From all our staff, volunteers, and clients we serve… THANK YOU!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

🙌 we're proud to protect your store

5 / 5 Share

Nov. 12, 2020

The app works great, easy to set-up and use too. Superb support and customer service. Highly recommended.

Store

Blood

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you!

5 / 5 Share

Nov. 7, 2020

This app is amazing and does exactly what is says without slowing your website. What really makes it stand out is the excellent customer service that is prompt and professional. Logan is great! For about the price of a cup of coffee once a month, I highly recommend this app.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

That's great to hear, thank you for taking the time to share. And we agree, Logan is great!

5 / 5 Share

Nov. 5, 2020

Annie was amazing helped me out with all me question and this app has saved me a lot of time due to another broken app messing all my products up.

Using app

9 days

Total reviews

4

Average rating

5.0

Developer Reply

Glad to hear we were able to help out! (and we can confirm, Annie is amazing :)

5 / 5 Share

Oct. 19, 2020

Love it. Rewind is cheap insurance in case something goes sideways. Hopefully you never need it, but if you do need to recover from anything, you'll be more than happy to have it. Two or three clicks and everything is back to the way it was. No getting in touch with your IT team to try and restore a recent backup (if you even have one available), little downtime, no fuss.

Using app

13 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Well said - thank you

5 / 5 Share

Oct. 5, 2020

Rewind is an absolute lifesaver. Everyone makes mistakes, so it's a genuine relief for us at The Reinforced Bed Company to know that this backup app can help us recover lost content. It's also affordable in contrast to many other Shopify apps.

Using app

Over 2 years

Total reviews

11

Average rating

5.0

Developer Reply

We're very glad to hear that! Thanks for taking the time to write a review.

5 / 5 Share

Sept. 28, 2020

Rewind Backup is a great app. This also provides amazing customer service. Thank you, Annie <3 I recommend this.

Using app

About 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Annie is an absolute star and we're proud to have the support team that we do! Best in the biz. Thanks for taking the time to write a review.

5 / 5 Share

Aug. 21, 2020

I recommend this application to all Shopify store owners who are doing any kind of development. I received excellent customer service when I had some specific questions about the information that was backed up. The response was fast and the questions were answered and I was on to my next task. This app truly has given me the peace of mind knowing that I can basically hit the undo button if I mess anything up during my website development.

Using app

About 21 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad to hear that! Thanks for writing a review, we celebrate each and every one :)

5 / 5 Share

Aug. 11, 2020

This app was recommend by our developer. We are using the basic plan. It's reassuring to have a backup option in case of user error.

Using app

11 months

Total reviews

8

Average rating

4.8

Developer Reply

Glad we're able to provide that peace of mind! Thank you for writing a review :)

5 / 5 Share

Aug. 11, 2020

We are using it on all three of our websites for over 3 years now. The ability to rewind any page to any version is invaluable. Especially when you have many people working on your website - mistakes are bound to happen.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for trusting us over the years 🎉

5 / 5 Share

Aug. 4, 2020

Their customer support team is very easy to get a hold of and helped answer some questions we had before installing this app. So far we find the interface very intuitive and easy to use. Another stress off our minds. Now let's hope we never have to use it, haha.

Using app

24 minutes

Total reviews

8

Average rating

4.8

Developer Reply

We take pride in our support team, thank you for the kind words!

5 / 5 Share

July 30, 2020

I've experienced data loss before (on another platform) and it isn't pretty. The price that rewind charges isn't even a drop in the bucket considering what it would cost in down time and hassles in case of data loss. The Rewind app took no time to set up and it sends me weekly reports to keep me posted on what it's doing. If you care about your Shopify store, I highly recommend you install and use Rewind. Even if you don't care, you should still install Rewind because as I said, data loss isn't pretty.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Sorry to hear you've experienced data loss - that happened to our co-founder and it's why Rewind was created back in 2015. Thank you for the kind words! We're proud to protect your store.