All reviews

Rating Breakdown

  • 5
    94% (976 ratings)
  • 4
    3% (28 ratings)
  • 3
    1% (8 ratings)
  • 2
    0% (2 ratings)
  • 1
    2% (21 ratings)
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5 / 5 Share

July 14, 2024

Great support from Brittney and the team at Rewind regarding our account setup. Thank you

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

June 17, 2024

I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2024

Great service. Thank you Brittney.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2024

I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get an answer within the hour on a Saturday! Brittney of Rewind was able to answer all of my questions, and offered to help with the setup process (which was so simple no help was required). I got Rewind installed and configured, and was able to confidently publish the theme changes with peace of mind that I could easily roll back if necessary. Thank you, Brittney, and thank you, Rewind!

Using app

2 days

Total reviews

6

Average rating

5.0

5 / 5 Share

April 22, 2024

Brittney went out of her way to help resolve the problem. She actively looked for a workable solution which was both appreciated and refreshing. Good old-fashioned customer service which is appreciated.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2024

Great product and customer support (Brittney) was very helpful in helping us make some changes to our paid plan.

Store

My Store

Using app

14 days

5 / 5 Share

April 3, 2024

Easy to use and very responsive customer service. Thank you Bianca!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 26, 2024

Worth every penny for the peace of mind Rewind Backups provides. Easy to install, pricing is transparent and customer service is very helpful and quick to respond!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2024

Responsive and helpful!

Store

Yoggu!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2024

Rewind Backups is a fantastic app for Shopify stores. The peace of mind you get by having installed it definitely worth it. I recently closed my shop and wanted an export of the data Rewind backup. Brittney at Rewind made the process effortless.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

Solves a major problem - backing up reliably - and the team here is super-responsive. 5 Stars all-around.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

Rewind app is an essential life saver for an ecommerce brand. All critical data in your Shopify store is backed up in case of errors, prevention is key. Big shoutout to Bianca & Brittney on customer support who were very responsive, informative and friendly. Also credit to the developer(s) who worked on restoring our key metafield data.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2024

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2024

Just the thought of having a potential lifesaver that one day, is worth it every penny. Plus: customer support answers promptly and fast. Overall: good.

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 29, 2024

Just signed up last week. Had a little issue. Support got back to me right away and the issue is fixed. Great customer service which is rare these days! Just as an fyi, Issue was not with the back-up itself. I was on the wrong plan and just needed to be on the right plan.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 18, 2024

We are still in the early stages of using the Rewind App, so I cannot yet give a review for the app, but I can give a review for their excellent customer support and Brittney was extremely helpful. It was easy to get yourself started with Rewind. In a few months’ time I will be more than happy to give the Rewind Backups app a review.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

We really love Rewind for backing up our Shopify store. It provides us with confidence that our information is stored, and runs on its own. We are really looking forward to the release of the integration with Monday.com! The sooner the better!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

Rewind Protection Suite has been incredibly helpful for our website staging and backup system, the backup automatically started working right away with no issues. I was contacted by one of Rewinds employees, Igor, and he was happy to answer any questions that I had. He made the process much easier and was very kind. Thank you Igor!

Using app

5 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 6, 2024

It is an important and useful app.

Using app

About 1 year

Total reviews

29

Average rating

5.0

5 / 5 Share

Dec. 24, 2023

Rewind app works very well in the background. Nice to know everything is backed up on a regular basis automatically. Company worked with me on a plan that fits my needs perfectly. Very responsive. Great company. Great service. Brittney is wonderful. Thanks. Steve.

Using app

Over 5 years

Total reviews

1

Average rating

5.0