Rewind Backups

Nov. 19, 2024

App does what it says in an easy to understand way. The support, especially Brittney, have been invaluable and respond very quickly when I have had questions.

Nov. 18, 2024

Nov. 10, 2024

Reliable service that gives me peace of mind that my data is safe and secure and there for me if I ever need it. Thanks for all the help with setting up my account.

Nov. 2, 2024

While I wish it was easier to download a backup of my site, with a one click download, as I think it should be. I will say this.... I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later. That's good customer service.

Oct. 28, 2024

World class assistance and help! Thank you folks!

Sept. 30, 2024

I had an issue involving what I thought were some unauthorized changes to some of the listings on our store. After failing to find a solution that would help me in the app, I contacted the Rewind Backups support team and explained my situation. I wasn't sure exactly when or exactly what had been altered and I needed a complete snapshot of all the listings exported to me in a file from various dates. They informed me that they don't typically offer the service I needed, but understood my situation and would make an exception for me. This was on a SUNDAY! I cannot say enough about how absolutely amazing my experience has been working with this support team. I truly felt like they had my back 100%. They were quick to respond, very clear and concise in their emails, and free of the kind of up-sell nonsense I've become all too accustomed to when dealing with other support teams. Absolutely exceeded all expectations and I couldn't be happier!

Sept. 21, 2024

I was so grateful to know that this app that I kept paying for but not really knowing what I needed it for was there when I found out why I needed it. Thanks to Brittany, I restored my website before my major mess up and carried on with my day.

Sept. 17, 2024

Great support who actioned my requests quickly. App works well and is a must have for any store.

Sept. 3, 2024

Easy to use, fast and responsive support, great documentation.

Aug. 18, 2024

Since we installed it, Rewind has become one of our most essential apps, and the support we’ve received where and when needed, recently from Brittney on the team, has been exceptional. We’re so happy with rewind, as our go-to backup and staging solution, we’ve taken out an annual subscription and highly recommend it.

Aug. 16, 2024

Support is always quick to respond and very helpful!

Aug. 1, 2024

Great team and very supportive in terms of support. I had a challenge to change ownership of the app and they were very responsive and I got it solved in a day. Amazing team behind the product and I would recommend it to anyone looking for a backup tool solution for their shopify stores.

Aug. 1, 2024

Netter und schneller, zuvorkommender Support. Nach der Installation ging das erste Backup schnell und unkompliziert.

July 15, 2024

Fortunately we haven't needed it much but the handful of times it was super easy to go back and restore a few products. returned within a few minutes and we were back and running as if nothing had happened.

July 14, 2024

Brittney was fantastic helping us with our Backup. All sorted very quickly. Thank you

March 6, 2025

Great support from Brittney once again and the team at Rewind regarding our recent account modifications. Thank you

May 6, 2024

Great service. Thank you Brittney.

May 6, 2024

I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get an answer within the hour on a Saturday! Brittney of Rewind was able to answer all of my questions, and offered to help with the setup process (which was so simple no help was required). I got Rewind installed and configured, and was able to confidently publish the theme changes with peace of mind that I could easily roll back if necessary. Thank you, Brittney, and thank you, Rewind!

April 22, 2024

Brittney went out of her way to help resolve the problem. She actively looked for a workable solution which was both appreciated and refreshing. Good old-fashioned customer service which is appreciated.

April 20, 2024

Great product and customer support (Brittney) was very helpful in helping us make some changes to our paid plan.