All reviews

Rating Breakdown

  • 5
    92% (560 ratings)
  • 4
    2% (14 ratings)
  • 3
    1% (6 ratings)
  • 2
    0% (3 ratings)
  • 1
    4% (24 ratings)

Reviews with Text

  • 100% (604)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 16, 2023

I've been using Rewind Backups for my online store, and I'm really impressed. It automatically saves all my important stuff like products and designs, which is super reassuring. The best part is if I mess something up, I can easily put things back to how they were before. It's like a time machine for my store. Oh, and I have to give a shoutout to Shelby from their support team. She's awesome at explaining things so I understand what's going on. Highly recommend.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 2, 2023

I was helped perfectly within 15 minutes by Alyssa Chaves Customer Care Advocate. This is how every customer service should be. Greeting Chaplin Shoes

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 26, 2023

Really nice support! Awesome attention to detail and overall a really positive experience. The way they simplify the knowledge curve for their end users is admirable. The tool pays itself, having the confidence that your store assets are protected allow you to focus on design and innovation like almost no other thing. Great tool.

Using app

Almost 2 years

Total reviews

14

Average rating

4.8

5 / 5 Share

July 25, 2023

Rewind is a great app. Fortunately there hasn't been an emergency yet where I needed it but it's good to know it's there. Brittney is very helpful, professional and kind.

Using app

Almost 2 years

Total reviews

10

Average rating

5.0

5 / 5 Share

July 19, 2023

The Rewind team's customer service is truly outstanding, and their Protection Suite, comprising four cutting-edge apps, is a leading solution for Shopify back-ups, stageing, monitoring shop flows, and alerts. These apps have become vital components of our TechStack, providing unparalleled security and peace of mind. I wholeheartedly recommend Protection Suite to all shop owners seeking top-notch protection for their Shopify stores.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 16, 2023

I'm very happy with the Rewind app and their customer service. They're responded fast to my query and were very helpful.

Using app

About 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

July 13, 2023

Good app for backups, "set it and forget it" functionality. Helpful team and easy dashboard to use!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 28, 2023

The Rewind app was relatively easy to set up and is constantly working in the background. The support is very fast and helpful. Thanks!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 25, 2023

Great app! Does the job. Giving me peace of mind. Highly recommend this app for anyone looking to backup their Shopify site

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2023

The gold standard for backup apps for Shopify stores. Never have to worry about losing content. App automatically saves website. Service is quick and convenient.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

June 18, 2023

Feeling much more at ease knowing our 2 stores are backed up at all times. Great support team. Thank you!

Store

Piyama

Using app

Over 1 year

Total reviews

14

Average rating

5.0

5 / 5 Share

June 15, 2023

Rewind informed me that I was eligible for a smaller plan, something you don't see that often, great service!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 10, 2023

Had a small problem choosing my subscription, got in touch with their Live Support and Noah J promptly solved it. Kind and fast support team! Britney was also very kind and helped us solve a problem we had with our previous store. All in all, great support team!

Using app

26 days

Total reviews

7

Average rating

5.0

5 / 5 Share

June 12, 2023

Rewind is extremely easy to setup and use, they're support staff is incredibly quick to help when needed and go the extra mile to make sure that they have all of the necessary information from you to ensure proper business continuity.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 6, 2023

Very good service! the delay of answer to my email is very good. the team is nice. Thank a lot. Nv.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

Awesome app, very well designed and managed and so far 100% reliable. We've been using Rewind in two Shopify stores so far with another one on the way. We wouldn't want to miss it as it turns such an important task as creating regular backups of the entire store into a very easy process. We can highly recommend Rewind to any merchant. Make sure you have it way before you ever need it!

Using app

6 months

Total reviews

22

Average rating

5.0

5 / 5 Share

June 5, 2023

Rewind Backups Support team is quick, efficient and effective. They kept on informing me until a solution was found. This is what I call "a perfect service".

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2023

The Rewind Support team is very effective. I would really suggest you to use this app for your Shopify Store.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

May 30, 2023

Great service and support. Always important to have a backup! I highly suggest working with Brittney to accomplish what you need.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2023

Great customer service. Was having some trouble getting going with the service because my migration made their system believe my store was doing more orders than actual. Brittney got me squared away --all on a Sunday. Thanks so much.

Using app

1 day

Total reviews

2

Average rating

5.0