BestChat: AI Chatbot+Live Chat
Increase Sales and Support with Live Chat and AI Chatbots.
Rating
4.8
feedback
141
chart
#2,003
All reviews
Review RSS Feed
Sept. 18, 2023
Fast and convenient chat software.
Glad you find our chat software fast and convenient! 🚀 We're here to make your messaging experience seamless. If you need any assistance, just let us know!
Sept. 11, 2023
The software is easy to use and the customer service is very professional.
We're glad to hear you find our software easy to use! 😊 Wishing you continued success with your online endeavors, and if you ever need assistance, feel free to reach out.
Aug. 16, 2023
the service is good and easy to use. so I need to fill 100 characters. so just put some words to fulfill it.
We are so happy to hear that you find our service good and easy to use! ✌️ Your satisfaction is our priority!
Aug. 14, 2023
We have to say that the customer service we received from Alice was outstanding! Very fast response and immediate solution to any problem or question. Amazing. Alice has a lot of patience and we really appreciate it. Best customer service, the app works easily, the setting is very clear, in addition, it's FREE. We recommend this App to everyone. From a small to a large shop. Thank you Alice!
We're excited to hear such positive feedback about our customer service! Your recommendation to shops of all sizes is greatly appreciated. Thank you for your kind words and support!
July 23, 2023
This app looks complicated but very intuitive. And i can feel they are very committed and ambitious. I am doubting will they keep maintaining this big project.
Thank you for sharing your thoughts! Rest assured, we're dedicated to maintaining and improving this project. Your feedback motivates us to keep pushing forward! 💪🚀
July 3, 2023
界面简洁明了，操作简单，有什么不懂的可以问客服，客服反应速度也很快，能尽量解决的问题都会给你尽量解决掉，总体来说是个刚起步的店铺很适合的一款插件，功能上可以检测顾客的实时在线人数、自带各种客服话术等，是一款很良心的插件！
很高兴您觉得我们的插件适合新开店铺使用。🙌我们努力提供有用的功能，期望给用户带来更大的价值！
June 26, 2023
this api is quite simple and easy to customize for my online store, also is very useful the automatic translated prompt that depends on users browser. Hope you guys use it for your shop setting a chatbot easily.
We appreciate your recommendation and hope you continue to find our tools useful. Thank you for your support!🙏
June 21, 2023
This is one very good chatbot app that I can recommend to everyone. They have a lot of good functionality to choose and use from. I used their app for more than a week and I am very happy with their app and their support system. Thank you BestChat Team for the lovely app. Keep doing what you do best and prosper!
Your enthusiastic recommendation is greatly appreciated! 😊We'll continue to do our best and strive to add value to our users.
June 16, 2023
BestChat, Loved it the first time I used it, very convenient. Quick. And the customer service is very friendly. By adding this BestChat, I am sure the website conversion will become better. Can't wait. Recommend.
We love your words, Eccdo store! We're grateful for your support and enthusiasm! If there's anything you need, feel free to reach out anytime.
June 16, 2023
BestChat提供的服務絕對值得稱讚。他們的回覆速度非常迅速，幾乎瞬間就能回應用戶的詢問，這種高效率讓人印象深刻。而且，他們的介面設計十分美麗，充滿現代感，使用起來非常直覺和舒適。無論是文字還是圖像，都呈現出高度的專業水準。
感謝您對BestChat的讚賞，YOUNGER！🌟 您的反饋激勵我們繼續提供更好的用戶體驗。如果您需要任何幫助，請隨時聯繫我們！🚀
June 15, 2023
We just installed this live chat APP, This is definitely what we are looking for. It comes with many features that we can use. And the APP support is very helpful. It will guide me on how to set up the APP.
That's fantastic to hear your kind feedback! We were happy to assist you with setting up the app. If you need further assistance, feel free to reach out! 👍
June 13, 2023
功能很丰富 有实时聊天和智能聊天机器人功能 界面干净 可以个性化设置，易于使用 我可以在网站、手机应用和社交媒体上无缝地与客户沟通。总之，BestChat为我提供了一种强大而方便的方式来提升客户服务体验。我强烈推荐它！
您的肯定让我们倍感荣幸，我们将继续努力，为您提供更多创新和令人满意的服务。
June 12, 2023
This app is great for new merchants, easy to set up and the customer service staff is very helpful in solving problems. Recommend using this online chat tool.
We appreciate your recommendation of our online chat tool! Thank you so much for your positive feedback!
June 8, 2023
After adding this app we felt it was a little more complicated to set up than others. Also, when a visitor initiates a chat, you cannot simply reply. You need to go into a tab and then click on the visitor and then initiate a chat from there. From here, after you click into the chat, your welcome text is sent ... not automatically when a visitor asks a question and they are waiting for you to respond. This complicates things a little. Also, after a visitor asks their first question, there is no-where for them to add to this if they need to add to their first message. They have to wait for you to reply or initiate the chat from your end. The app on iOS was glitchy and extremely slow and stopped working. Customization is limited as you cannot change the link colors in Quick Answers. They are set to blue. This being said, customer service is VERY GOOD. They were very helpful and tried to help us set it all up although we had already spent hours on it and by that time had had enough. if we had taken them up on the offer, maybe all would have been ok :) I think in time and with some updates this app will be amazing but for now it is not for us. Do note: If you uninstall YOU WILL need to contact Shopify to delete some fragmented coding as the widget does not delete when uninstalling.
Dear Stoned Hilda team, We would like to sincerely apologize for the inconvenience you experienced while using our app. We believe that there might have been some misunderstandings regarding its functionality. Although we tried our best to explain the situation, it appears that we were unable to provide a clear explanation. One of the key issues was the accidental closure of the ACD (Automatic Chat Distribution) button, which prevented the chat from opening directly. We were unaware that the app on your mobile device was not functioning properly. Our dedicated technical team is more than happy to assist you in resolving this matter. We regret to inform you that, at this stage, customization of the chatbot question link color is not possible. Additionally, if you uninstall BestChat, the code will be completely deleted. Please note that a few of our customers have encountered similar issues, as it sometimes takes time for Shopify to refresh changes. We appreciate your understanding and patience in this matter. Thank you for taking the time to provide your feedback, and we genuinely hope that you have a wonderful day ahead.
June 8, 2023
very fast and helpful support. I was in a real pickle needing to change some of my settings and weren’t able to access my PC to change them. The support team quickly assisted and had it changed for me in under 5min! Definitely recommend this APP!!
We are honored to serve you! Your feedback is a validation of our work. We will continue to work hard to provide you with more high-quality solutions to help you achieve your goals.
June 6, 2023
Great app with very easy to use features also with excellent customer support. Highly recommended for websites.
Your satisfaction is our top priority! We are thrilled to hear that you are satisfied with our app and customer support.
May 31, 2023
The software is very easy to use, with many functions, and the customer service staff is very serious in helping us complete the settings
We are delighted to know you find our software user-friendly! 👏 Our team is dedicated to providing excellent support. If you need further assistance, feel free to reach out!
May 30, 2023
里面的功能十分的好用 里面的功能十分的简单 能够满足日常的需求。而且客服十分的有耐心帮助你解决一切问题 如果你在找一款合适的LIVE CHAT，我个人认为这是一款十分不错的一个软件。强烈推荐这个软件
非常高兴您觉得我们的功能易用且实用！🙌 我们的客服团队随时为您解答问题。如果您正在寻找一款优秀的LIVE CHAT，不妨试试我们的应用！感谢您的推荐！
May 30, 2023
Very good app! Support is awesome, their response is very fast I wholeheartedly recommend this application.
Hi INTERIOR DÉCOR team, thanks for your glowing review. We hope you continue to find the value that BestChat brings to your business.