Zotabox Contact Form Builder
Reliable Multi-field Contact Forms for E-commerce by Zotabox
Rating
4.7
feedback
846
chart
#8,233
All reviews
Rating Breakdown
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Dec. 9, 2023
despite constant issues with their products, the customer support is uninterested and unwilling to help or solve the ongoing issues. they simply pretend that they cannot SEE the problem.
Hi Marina, You know that we showed you screenshots showing our tools working on your website. We also explained multiple times that our email capture tools will NOT display again if you enter your email - to avoid annoying your customers. You blocked us after contacting our customer support this last time. We were always willing to support you. I noticed the last time you contacted our customer support, NONE of your tools were turned ON - that might be the problem, but unfortunately you blocked us before we could reply to you. We wish you the best with your online business.
Oct. 25, 2023
How do I get in contact with you? Zotabox has stopped working on both of our websites and I've been trying to get it back online for over a week. There is no means to get in contact with support anymore, only an FAQ page?
Hi, we have replied to all of your emails within minutes (like this review response). We have given you screenshots of your contact forms working on your website. We recommend trying in PRIVATE browser to avoid browser cache on your browser. Please take our recommendation. Thanks
Sept. 28, 2021
What. $12.99 per month and they set a limit on how many impressions there are on your website? Then they tell you to upgrade.
Nov. 3, 2020
I like the app it's really cool the customisation allow my customers to fill comfortable and right at home great app
Thank you very much for your kind review. We hope you enjoy your Zotabox tools.
Oct. 9, 2020
great app. enjoyed the seemless integration with other functionalities regards email marketing to mention a few
Sept. 25, 2020
This App is taking significant amount of loading time. Therefore, we temporarily uninstalled, and waiting for developer priority support to address the issue.
Hi, we responded via email to your query immediately but wanted to answer here as well to not mislead other merchants. The file that you wanted to minimize only takes 95ms. to load and loads AFTER your website loads (not affecting your visitors experience of your website). We can not minimize certain files or it will affect our tools performance on your website. This FAQ will also help other merchants who are concerned about website loading speed. https://info.zotabox.com/ufaqs/will-zotabox-affect-my-site-speed/
July 23, 2020
Deleted it right when they were asking for money, there are plenty of free apps out there that work just as well
Hi, we are sorry you did not see our Clear pricing on our app description page. Thousands of merchants LOVE our dependable, flexible and powerful contact form app. Many complain of problems with free apps. We wish you the best with your online store.
July 15, 2020
Easy to use app for forms, powerful functions, highly recommended if you need any email integrations and services!
June 16, 2020
We have used this app for more than a year already and we will stop using this app due to their pricing structure as they want us to pay them more money for the traffic we are paying to get so hard and not for the usage of the actual contact form which is crazy. None of the traffic we have received has used a single contact form and they want us to pay them more money aside from the regular subscription we are paying that is a ripoff. Store owners beware of this app. Their pricing structure is not based on usage even if no one used your contact form they will ask you for more money as they did with the emails they sent to us.
We are sorry you are unhappy with our clear pricing structure. Our pricing is based on website visits (not tool impressions or clicks). We are very upfront about our pricing and have not changed it in 5 years. You said yourself you have used our app for 1 year with no prior issues. We see you created 10 individual contact forms to use on your website (part of our service). It is very common to base app fees on site visits (because it is easy to compare with Google Analytics) We offered you 100,000 monthly visits for $29.99/month (save additional 30% if you pay yearly) but you told us to refund your previous payment. For your information, IF you upgraded to the new custom plan offered you would get an automatic credit for unused part of your current yearly plan. We will cancel your Zotabox account as requested in your first email and refund your last payment. We wish you the best with your online store. (if you change your mind, your Zotabox settings will be saved for future use).
March 3, 2020
Such A Great App, Cant Wait To Explore All Of Its Features! I have only used it for a day but as far as i can tell its doing great.
Feb. 10, 2020
I am using this app from today and it is gorgeous to me. The only problem is that I would like to be able to display automatically your form when someone clic on "contact us" on my own page (because I am not sure everybody will quickly see your box below) Best regards and congratulations
Hi Jack, you can open our form with your own link (or embed our form in a page). Please go to the 'embed' tab on our setting page for instructions. We hope this information is helpful to you. https://info.zotabox.com/wp-content/uploads/2017/10/shopify_contact_menu.png
Jan. 22, 2020
I love this app, used the free version as well as the paid! Works so well for what I need! Thank you so much!
Dec. 28, 2019
I created a beautiful contact form with just the click of a button, very easy to use and an awesome way to bring in more traffic to your store.
Dec. 18, 2019
I love this e-mail marketing app. It has a variety of tools. It helps with promo ideas and more. Thanks guys!
Oct. 18, 2019
The app is really easy to use. I love it. I will be back to write a more extensive review once I use all the features.
Aug. 5, 2019
App is pretty good, but is not "free". All of a sudden I started getting spam and it was because the app stopped working, because now after months of using it, they want me to pay. Don't bother if you're looking for a free solution to spam!
Hi, We are sorry. We have discontinued our free plan but offer a 30 day guarantee with our low cost premium plans. You maybe on our old free plan with 1,000 free visits a month. The emails you are receiving respectively remind you your tools will stop displaying when you are near your limit. We are sorry you are unhappy with our free plan. We wish you the best in future with your online store.
July 20, 2019
Just wow!! Very satisfied and happy. Please, help me integrate it to my MailChimp server as right now I can't do it.
Hi, we have responded to you by email. Here is the FAQ to help you connect your contact form to Mailchimp. Please contact us at [email protected] for any additional customer support. We wish you the best with your online store and look forward to your updated review :) https://info.zotabox.com/ufaqs/how-do-i-add-my-contact-form-contacts-to-mailchimp-etc/
July 4, 2019
Awesoe App, is Like a PIece o Cake of Chocolate, Very Good App, Your Store Will be Have the Double of the Sells!!!
June 20, 2019
maravilhoso, super facil de usar, cumpre o que promete, recomendo............................................
June 15, 2019
I use this app for my online contact form, it's real helpful for my online business and I thanks for it.