All reviews

Rating Breakdown

  • 5
    87% (76 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    3% (3 ratings)
  • 1
    6% (5 ratings)

Reviews with Text

  • 100% (87)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 25, 2025

10/10 experience with the Better Shipping team. They have fully thought out app and a quick response support team via email. Would recommend it for any company working with Shopify or freelancer seeking to meet the client complex needs

Using app

--

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 3, 2025

Great app we have used for many years now cant fault it, and support is second to none,

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

July 2, 2025

spot on customer service

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2025

A fantastic solution! Works wonderfully, and the support is excellent! Kudos to the team, and keep up the good work!

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2025

I needed help during the configuration since we only want to ship to specific zips in Germany. Now everything works! Jess did a great support job! Thank you!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2025

Excellent customer service with quick responses that are articulated well. I would certainly recommend!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 22, 2025

Excellent support. Knowledgeable staff. I worked with Peter, who assisted me with my shipping needs. He guided and deployed the necessary configuration, making it fast and easy. The product has a lot of settings for many shipping needs and rules, and I highly recommend it.

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 23, 2025

Amazing customer service! Jess was quick to respond and got everything set up perfectly for us!

Using app

2 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Jan. 7, 2025

Peter, Jess and team have been very helpful. Helped us configure a difficult shipping scenario. Better Shipping provides a way to set up per product shipping that no others seem to.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2024

I have been using this app for the last few years and have found the support and responsiveness to be fantastic!

Using app

Over 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2024

We love this app! We have a big range of shipping rules we need for our products and the app is perfect. Had an issue recently where a rule seemed to not be working as intended and Jess was super helpful and quick resolving it for us.

Using app

Almost 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 22, 2024

10/10 would recommend. Better Shipping has been such a great app choice and the team are fantastic. We needed to change our shipping process and Peter and the team were readily at hand to help us. We have over 7000 products and they have been so kind, even testing things for us. Anyone who is considering using this app I would highly urge them to consider it!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2023

5 out of 5 stars . The service I received was amazing, it’s makes our check out seamless and it’s so easy to use

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2023

Solved our shipping issue perfectly. Also very great support! They even helped us set it up on our Shopify account. Free of charge during the test period.

Store

Bambaw

Using app

9 days

Total reviews

6

Average rating

5.0

5 / 5 Share

July 6, 2023

The app does just what I want it to do. it helps me ship my products by weight and even helps me restrict shipping to specific locations. The team helped me with all my questions and guided me through the setup process. Superb and prompt customer service. Definitely worth the money!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2023

great help for us .Thank you very much! We have worked it well. Customer service is quick and helpful for us.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 11, 2023

Fantastic customer support and really powerful system. We use this app to manage our complex international shipping requirements and it works very well

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 10, 2023

Excellent customer support! I reached out with a few questions about a feature I couldn't figure out and the customer support team were very helpful and fixed my issue very quickly.

Using app

Almost 6 years

Total reviews

5

Average rating

4.2

5 / 5 Share

April 27, 2023

Great support team that will help you through any customization (thanks, Peter!). The app solves yet another one of Shopify's unfulfilled basics - choosing only the most expensive shipping rate when two products with different rates are added to cart (currently Shopify adds up the two different shipping costs). Great experience, super patient and willing support and great communication!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 17, 2023

This app is very easy to use, the customer service is good, they reply and give detail instruction quickly.

Using app

Over 3 years

Total reviews

6

Average rating

5.0