Better Shipping
Better Shipping App for Shopify | Custom Shipping Rates
Rating
4.5
feedback
168
chart
#2,026
All reviews
Rating Breakdown
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June 1, 2022
Amazing app. To be honest was a little skeptical at first and was able to do some basic set ups but had a few complicated configurations (eg. Tiered shipping rates by product and bundled/savings for multiple products). When I couldn't figure them out (and there are tons of how-to's in the app which were helpful), the team at Atom Yard stepped in and showed me what I was missing to get the app to work how I wanted to. Now it is working great!
Thanks so much for taking the time to leave a review! We are glad to hear that we were able to help you setup the shipping configuration that you wanted. We are always more than happy to assist. Please feel free to reach out to us if there is anything else you need assistance with in the future.
May 8, 2022
I'm not the most tech savvy I have some products that require different shipping etc and I def needed help making the system work for me. In the end I required ( and continue to require) assistance from the team and they have always been very helpful and tweak the rules that I have set up incorrectly.
May 6, 2022
TL;DR: Great app if you need more than Shopify's standard shipping features. We have a lot of rules that required pretty specific situations such as charging only certain products based on weight. Once you throw in different countries and different shipping methods it can get quite complicated. Fortunately, this app handled it like a champ. To top it off, the customer support was super prompt when needed. Highly recommended.
April 19, 2022
It is so difficult to configure the shipping rules especially when there is no bulk upload function. We need a way to set shipping charge for each KG, but have to create 30 rows to manually input the charges. Why is there no upload function from excel to the Better shipping app?
Using app
Over 1 year
Total reviews
1
Average rating
1.0
Thanks for your feedback. It's always helpful for us when making improvements to the app. I understand it can be time consuming setting up large sets of shipping rules in the app. We have a duplicate shipping rate function that can be used to create another copy of the shipping rate including all rules so they only need to be setup once. In cases where you have many rules, we also offer a service to automatically create these rules for you. For example, in your case where you have 30 weight based rules, if you let us know what the per KG charge is, we can automatically generate these rules for you. Contact us at [email protected] and we would be more than happy to assist. Thanks, Andrew
March 30, 2022
Great app to set up complicated shipping rates! I had to multiply the rates by product and nothing was working better than Better Shipping ;)
March 21, 2022
Other than the seamless app features this app provides, the responsiveness and efficient customer service support are the reasons why I have been using the app for the past 3-4 years.
Dec. 16, 2021
This is a great app. It's given us a neat workaround for a tricky little issue with our shipping rules, and it's capable of doing a whole lot more besides. Really good help and resources inside the app, and great support from the developers too. They replied very promptly to messages and guided me step-by-step through what I needed to do. Very happy and would certainly recommend if you need a shipping solution for your Shopify store.
Nov. 15, 2021
Great app and even better customer service totally awesome. Peter and Jess were incredibly patient and kind and kept going till we got it all done. Quick turn around on replies as well despite being on the other side of the world. All round fab experience and would recommend without hesitation.
Nov. 5, 2021
I have used this app for years and have been 100% satisfied with it. It ticks all boxes and does everything that I need from it. It easily customisable and user friendly and the support team are hands down the best I've ever come across!
Oct. 17, 2021
素晴らしいサポートを受けました。返信も早く、安心できました。私は日本人で、言葉もたどたどしかったと思いますが、それでも親切に教えてくれました。大変感謝しています。アプリはシンプルな使い心地で、日本向けの細かい送料を設定するのにも役立つ良いアプリだと思います。 ありがとうございました。 I received great support. I was relieved that the reply was quick. I'm Japanese and I think the words were traceable, but he still kindly taught me. I am very grateful. The app is simple to use, and I think it's a good app that helps you set fine shipping costs for Japan. Thank you very much.
Oct. 15, 2021
When it works the app is great. Unfortunately we have major issues syncing up properly with Shop Pay. With the app running customers can sometimes not checkout as rates are not presented and the 'Pay Now' button is greyed out. Atom Yard and Shopify both cannot work out the issue, Atom Yard say the problem is caused by Shopify alone.
Hi, thanks for your comment and sorry to hear you are having an issue with Shop pay. The app 100% works with Shop Pay, but it looks like Shop Pay is having an internal issue unrelated to our app on your store. Shop pay are aware of the issue and are actively trying to fix it for you now.
Aug. 28, 2021
My business wouldn't run without this app. Jess was amazing in helping me get set up, and it has worked without me having to lift a finger ever since. This is the best app I've installed, and I highly recommend it. Thanks Better Shipping Team.
Aug. 30, 2021
Been using this app for a year or two now. It works, The price is a little high on an ongoing basis, to be honest. There has been little improvement in the app since we started using it. No rules based on tags, you have to manually do it. So if you add a product that can't go via a certain shipping option if you have to quickly jump into the app and add it to a rule. I hope they have the motivation to make the app better with features like this. edited: The developer contacted me several times asking me to reconsider my review
Hi there, Thanks for the feedback. We are always working on the app. We reached out to you to let you know that we already have a bulk update tool inside the app, please email us if you need help with using it. We have amazing support, and are always happy to hear from you and help you get the most out of the app. A note on some of the recent updates you might have missed: One major recent feature was variant rates, allowing you to have prices for each variant. We also do a lot of work in the background for the app. We’ve also been in contact with the Shopify Shipping team optimizing the shipping rate requests. We are now one of the FASTEST shipping apps on the app store. Fast shipping requests means your customers don’t wait for their shipping rates at checkout, which means less friction for them to complete the checkout (more sales!). The high speed of the app is in the checkout, where it matters. Here is a list of the major improvements this year: - Per variant rates - Tiered variant rates - Optimized checkout shipping rate response times for your customers (we are rocket fast! One of the fastest on the app store!) - UK Postcode system integration improvements - Shipping Rate estimates for your cart page (Online store 2.0 app extension) If you would like to talk about the product tags (and get information on how to use the app’s bulk update tool) we always love to hear how we can improve the app further. You can always email us at [email protected]
July 14, 2021
The customer service on this app is phenomenal. Peter was so helpful and clearly explained everything via email. We only needed 2 -3 emails to solve something I though was more complex. I highly recommend!
May 24, 2021
App works great and is pretty straight forward to set up and use. The one problem I did encounter (which was just me not knowing how to do something quite specific) was immediately addressed by the Jess & Peter . Really good support which is a must these days. Happy to recommend.
March 30, 2021
I live in Japan and my online store is located here, catering to the discerning Japanese consumer. Initially I had a little difficulty in configuring the freight rate individually per product. However, I contacted support, who promptly answered and solved the problem immediately. I loved it!! It certainly deserves a 5 star rating! ★★★★★ !!
March 4, 2021
Best support channel I've dealt with, very responsive and knowledgable! Best Shipping is right on with the name!
Feb. 5, 2021
This app helped solve a problem we've struggled to solve for programmatically for several months. We are very excited to have found it. We also received excellent support in setting everything up. Thank you!
Using app
10 months
Total reviews
3
Average rating
5.0
Feb. 3, 2021
We dowloaded this app as we were not able to split the UK in smaller sections via Shopify. Peter was really helpful in helping set this up with me, once you get the hang of it, the app is really simple to use and there are not many steps unlike some other apps we had tried. All the customer service was really quick replies too, so I would definitely recommend them!
Dec. 22, 2020
We downloaded this app to set up more specific shipping rates via postal code. It has been working great so far and Jess and Peter were extremely helpful in getting this set up!