BS ‑ Better Shipping

Dec. 8, 2020

We needed an app that could restrict certain postal codes for certain products only. After researching on Shopify, Better Shipping came across as the best option. I did have some issues figuring out how to set up what I wanted correctly but contacted the support team via email and Jess/Peter were so helpful and VERY quick to reply despite the huge time difference with them in Australia. Sorted everything for me and we have working per product per location shipping rates now! Very happy with their service.

Aug. 12, 2021

Jess and Peter are extremely responsive (even with the time difference!) and very knowledgable. No matter the question I have I feel confident they will be able to help and they have made using this app very enjoyable. Evey once and a while another question will come up and they are happy to help. This shipping app is really great - any problems that come up are due to Shopify restrictions, not the app itself. Would definitely recommend!

May 18, 2020

An incredibly useful app that gives you fine grained control over your shipping methods. Also worth noting that I'm really impressed by the support I got when I had a few questions about integrating into our large store. My ticket was answered promptly with detail information.

May 11, 2020

The customer service, communication and support from the people at Atom Yard is outstanding. I cannot thank them enough for all their help (thank you Peter) who guided me step by step with fabulous instructions to solve a problem which was giving me a headache. It makes such a difference when the customers needs are understood and met and I would definitely recommend this app and the team behind it.

April 18, 2020

Excellent App and support. Peter helped me to set up the shipping rates very quickly, which solved all my shipping problems. Highly recommended 10 out of 10!

March 19, 2020

Excellent support, no waiting. This developer goes out of their way to help. The app functions well in our store.

Dec. 4, 2019

This app helped solved all my issues when it came to shipping products internationally and restricting which products could be sent to certain countries and not others. I also needed to add an extra shipping option and when I couldn't figure it our myself, Jess jumped in and set it up for me. Extremely responsive, easy to use and fixes all your shipping needs!

Oct. 20, 2019

I use the Better Shipping app for my online store and it has been a really helpful app. In particular the support is exception. I highly recommend.

Sept. 24, 2019

App is very confusing and poorly designed. When you ask for help from their support team all they do is tell you to look on their site. Extremely frustrating.

Aug. 27, 2019

Excellent app, which we have used on multiple editions of our website. The development team went the extra mile to help migrate the settings across the website and nothing has been too much trouble. Definitely recommend Better Shipping.

May 29, 2019

This app is amazing. I have some pretty complicated shipping requirements and this is the only app I have found able to meet them all. Well worth the money for the service it provides and the support is genuinely the best of any app I've ever used. Will be recommending this app to everyone I know. Thanks so much guys!

May 14, 2019

This is an outstanding app. It does everything we were looking for and the support team are first class. I would highly recommend this app if you are looking to do anything custom with your shipping rates

May 14, 2019

Better Shipping assisted us in doing some very customized and complex shipping rates. The customer service is top-notch, especially when trying to implement such complex solutions.

April 3, 2019

If you are in need of a shipping app that can handle multiple, complex scenarios, this is the one. And you will not find better support (Jess is phenomenal!) I give Better Shipping an A+!

March 30, 2019

Such garbage. Completely unintuitive. super difficult to use. For what they charge, they should at least have a quality product. This is a feature that should just be a part of shopify, not doled out to a crummy app developer who will gouge your store for the simple ability to adjust box sizes for your items pre shipping. At least thats what i assumed it does- there is no evidence of it doing anything at all. I've now deleted it and am moving on to the next one which also hopefully doesn't suck. EDIT: I have removed the part where I said the support staff was unreachable. Turns out they are super reachable. I have now requested in writing directly to "Jess" 4 times in a row to stop contacting me and they absolutely refuse. This is past the point of being professional. Please avoid this company at all costs. I just want to be left alone and i don't want to be bullied into altering my honest experience by this company. They are literally contacting me to alter this review because they don't want their rating to go down. Holy unprofessional, batman. This is something no ethical business would ever dream to do. Ever. I sincerely hope they stop emailing me. Second Edit due to Dev Response: I didn't feel that you were contacting me "too often". I literally asked you to stop contacting me over 4 straight emails. You chose to ignore that and to continue to harass me. There is no way to misconstrue "please stop contacting me" as anything else. Yet you continued for several more emails as I continued to beg you to stop. This is not the sort of behavior I could ever consider acceptable. At this point every shopify store owner should know exactly how bad this app is and how the devs refuse to listen in the slightest to their customers. Everyone on shopify should avoid this app like the plague and find something (anything) better.

Feb. 19, 2019

I used this app to create some specific shipping rates for the products on my store. Although the app took a little bit of time setting up, the team at Better Shipping were quick to respond to my queries and always went the extra length to get the rates working correctly for me. Really great customer service and in my book, worth the subscription cost if it takes the headache of Shopify's basic shipping rates away. Would definitely recommend!

Jan. 2, 2019

The customer service for this app is outstanding. Peter did an excellent job in getting this app to work for me and my unique shipping needs.

Dec. 14, 2018

I had a complicated series of freight rates & shipping zones & the customer service I received form Peter at Better Shipping was second to none. Highly recommended.

Dec. 13, 2018

I love this app, The Customer Service help me install this app in 2 stores in a day! very simple to use, and much better than the basic Shopify rates! + i try many other apps out there that do the same and in the end, i come back to "Better Shipping" worth the price and the credibility! very recommended!

Dec. 13, 2018

I love this app I use it for 2 stores i have Good customer service that helps me set-up the app in less than 24 hours. The app also answer all my needs and do even more than that +Worth to mention they have strong servers!! not need to scare that people will not be ordering from you! very good app! recommended!