All reviews

Rating Breakdown

  • 5
    76% (127 ratings)
  • 4
    7% (11 ratings)
  • 3
    2% (4 ratings)
  • 2
    3% (5 ratings)
  • 1
    12% (21 ratings)
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5 / 5 Share

Aug. 4, 2020

The support from Jess and Peter is fantastic. When I downloaded the app and asked for support to help start up my Shipping Rules Jess got back to me and guided me through the process. The app is great as it allows me to build different rules per post code and product. Especially for Australia it is great. Great support and app. Highly recommend

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2020

Peter has been so helpful in getting this app up and running, it does exactly what I need it to do, breaking down products into separate postcodes with seperate prices as well as restricting certain products to specific postcodes. Excellent service and app!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 24, 2020

After using multiple different apps with no success I installed better shipping and reached out to support and a few emails between Jess and Peter we found out a solution and they worked with me and really appreciate there help and support! Thanks guys much appreciated

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 18, 2020

An incredibly useful app that gives you fine grained control over your shipping methods. Also worth noting that I'm really impressed by the support I got when I had a few questions about integrating into our large store. My ticket was answered promptly with detail information.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2020

The customer service, communication and support from the people at Atom Yard is outstanding. I cannot thank them enough for all their help (thank you Peter) who guided me step by step with fabulous instructions to solve a problem which was giving me a headache. It makes such a difference when the customers needs are understood and met and I would definitely recommend this app and the team behind it.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

April 18, 2020

Excellent App and support. Peter helped me to set up the shipping rates very quickly, which solved all my shipping problems. Highly recommended 10 out of 10!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2020

Excellent support, no waiting. This developer goes out of their way to help. The app functions well in our store.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2019

Super helpful and prompt support team! The app did everything needed - especially loved the zip code restriction.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2019

This app helped solved all my issues when it came to shipping products internationally and restricting which products could be sent to certain countries and not others. I also needed to add an extra shipping option and when I couldn't figure it our myself, Jess jumped in and set it up for me. Extremely responsive, easy to use and fixes all your shipping needs!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 13, 2019

Everything was great no complaints at all it was perfect. No complaints, thank you guys!!!!!!!!!!!!!!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2019

Better Shipping really helped me out in resolving some shipping issues I was having... the app works brilliantly well and is logical to use. They also helped me out on a closely-tied but somewhat unrelated issue, so they went well and truly above and beyond the call of duty. Very impressed with their support.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2019

I use the Better Shipping app for my online store and it has been a really helpful app. In particular the support is exception. I highly recommend.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2019

Am still learning the details of what the app can do - some bits a little confusing but the support is excellent - quick,friendly and efficient. My experience so far is that the app is an excellent investment.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2019

This is a fantastic app; Jess was such a blessing! She answered my first email and stayed with me throughout the whole experience. Between my regular 40 hours a week job and the time difference between our locations, it took several days to come to a solution. The questions, possible solutions, and instructions were always professional and crystal clear. Everything is perfect now, and I was able to open my store. SQUEE! So excited! Thank you doesn't even come close to how grateful I am

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for your feedback! We're really happy we were able to find a solution for you.

5 / 5 Share

Aug. 27, 2019

Excellent app, which we have used on multiple editions of our website. The development team went the extra mile to help migrate the settings across the website and nothing has been too much trouble. Definitely recommend Better Shipping.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 9, 2019

We've been using this app now for several months and really can't fault it. We have some very complicated shipping rules, which no other app has been able to handle. Peter helped us set it up, which did take several hours and emails to do, but we got there in the end and have been using it ever since. The only issue we had, which was not really an app fault. If you add new products to your store (which we do often), you need to remember to go in to the app and add them to your rates. 5 Stars Pete & Jess. Fantastic app

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 22, 2019

A great app that allows us to organise shipping prices per product instead of weight or size. Their email support is brilliant and they were prompt with replies and went out of their way to make shipping rules work for our particular requirements. Highly recommended.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 10, 2019

After signing up for the free trial and not using it, a couple charges came out before we noticed it. Upon emailing the app, they worked with shopify to refund our charges. Great customer service and attention to this issue. If anyone needs to cancel their free trial before being charged, simply uninstall the app or contact the app dev if charges do come out.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

We’re sorry to hear that there has been an issue with your billing! To cancel your free trial, you simply need to uninstall the app. We've reached out to both you privately and Shopify on your behalf to resolve the issue. Please note that we follow the Shopify standard billing cycle (https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps).

5 / 5 Share

May 29, 2019

This app is amazing. I have some pretty complicated shipping requirements and this is the only app I have found able to meet them all. Well worth the money for the service it provides and the support is genuinely the best of any app I've ever used. Will be recommending this app to everyone I know. Thanks so much guys!

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2019

I just started using the APP and I love it! We utilize multiple print on demand companies as well as have in house printing. Is supper easy to figure out and if you get stuck the instructions provided are easy to follow. I was loosing money on shipping with the APP I had prior, there where to many sell points and it couldn't handle it

Using app

Over 3 years

Total reviews

7

Average rating

5.0