All reviews

Rating Breakdown

  • 5
    96% (1,074 ratings)
  • 4
    3% (36 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (3 ratings)

Reviews with Text

  • 94% (1,049)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 30, 2021

The customer support for this app is truly amazing. They quick to respond and are extremely helpful. The app works perfectly for what I needed.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 27, 2021

Customer service is outstanding - I often hear back the same day of reaching out. They offer tips to create reports and if there isn't a feature available to get the data you're looking for, they'll create a custom report for you. There are several variables I hope will added to the filter list. Overall great app and worth the price.

Using app

4 months

Total reviews

10

Average rating

4.7

5 / 5 Share

Aug. 26, 2021

The App: A really useful App, it creates detailed reports pulling out all sorts of information in different combinations according to one's needs. The only slight issue I found is not knowing what the various fields meant...saying that, I am not that technical and this is where their fantastic Staff come in.... The Staff: If I need a particular Report, I email and staff have come back to me very fast with a solution and sometimes a video to explain how to acheive what I want!!! BRILLIANT. I must mention Keanna who has been awesome and has always got back to me straight away with a solution on how to tailor a report. Sadly they don't have a phone number so sometimes if one wants a solution on how to achieve a particular report, one has to articulate what one wants in an email. However the response is always swift and if you ask for an explanation on how to do x,y,z; you will get an explanation. I would recommend Better Reports...It is a great product and has saved us hours and hours which we can utilise to focus on the business... Multiform Canada

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2021

Great customer support with a customized report within a few hours. Thank you for your help Keanna!!

Store

Spark*l

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Aug. 21, 2021

All I can say is I am blown away by the number of reports Better Reports provides for you. And to think I was about to upgrade to the Shopify Advanced plan just for their reports and analytics. Better Reports just made my life 1000x easier. Definitely worth $20 a month.

Store

Dormi

Using app

9 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Aug. 19, 2021

We love Better Reports App. The app is beyond impressive, especially when compared to Shopify's native tool. Perhaps even more impressive is their team - they're always willing and eager to assist, and respond very quickly via email. This assistance even includes creating reports FOR us if needed. Thank you Better Reports Team!

Using app

About 1 year

Total reviews

4

Average rating

4.5

5 / 5 Share

Aug. 19, 2021

I haven't used it much, but it's worked well for my needs. I needed to know my sales by country and some other breakdowns. It's laid out pretty simply and easy to figure out

Using app

About 1 month

Total reviews

8

Average rating

4.6

5 / 5 Share

Aug. 19, 2021

We use this for company reporting and it allows me to extract data without relying on others! The Support team are super helpful

Store

Le Col

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 18, 2021

The service support behind Better Reports is incredibly responsive. The team are always willing to explore our requests and tailor the reports to our business. I would recommend this app and service without hesitation.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 10, 2021

I use this app to make my monthly sales report. The customer support is incredible and the pre-built reports cover everything! They're colour-coordinated, organised, and properly arranged which I love!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2021

Amazing customer service!! I needed help with a custom form and not only were they super quick at getting back to me they helped immensely.

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

We used this app to supplement our Basic Shopify plan and it allowed us to do all kinds of custom reporting in addition to their standard ones. The support staff has been unfailingly helpful and responsive to every question we've asked. Highly recommend! Now that we're upgrading to the standard Shopify plan we're going to see if we can get by with Shopify's own reporting but if not, we'll be back. Thanks for everything, Rishika!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

The customer service is impeccable, I needed a personalized config and Rishika made it possible within less than 24h.

Using app

About 18 hours

Total reviews

11

Average rating

4.2

5 / 5 Share

Aug. 5, 2021

The support is out of this world from Better reports, Thank you Rishika and Keanna, you are very helpful and always ready to assist.

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 5, 2021

Service is outstanding. Fast and consistently, aggressively helpful. Functionality is highly customizable. Absolutely sets a new high bar for app function and customer support.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 5, 2021

Does exactly what it says, gives you better reports. Great app with a great support team, easy to use interface.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2021

Very responsive and helpful support staff! Our client needed a very specialized report for their accounting team, one that wasn't an out of the box feature. Better Reports support had that custom report created working better than we had envisioned in no time at all! Highly recommended for anyone looking for more insight into their Shopify finances.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2021

Great app and even better supports! If you want to step up your data game definitely check this out.

Using app

13 days

Total reviews

35

Average rating

4.3

5 / 5 Share

July 24, 2021

Wanted to wait for a while before we rated it and so far, I feel like this app is really intuitive and it sorts out what needs to be filtered and it reports just want you need. Like the fact that they were able to help customize

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2021

Better Reports serves our complex, multi-location needs as far as Register Summaries, Daily Finance reports, complex inventory reporting, etc.. and the Support staff is top shelf when we need something explained, tweaked, or completely new!

Using app

Over 1 year

Total reviews

4

Average rating

4.5