Blockify Fraud Filter, Blocker
All reviews
The support with this app is fantastic, really quick to deal with queries and issued we faced, highly recommend!
Thank you so much for your amazing review! π We're delighted to hear that you've had such a positive experience with Blockify Fraud Filter, Blocker app. π It's great to know our support team could respond quickly and help resolve the questions and issues you encountered. Providing fast, reliable assistance is something we truly strive for every day. Your recommendation means a great deal to us and encourages our team to keep delivering the best possible service. Thank you for choosing Blockify Fraud Filter, Blocker app, and we wish you continued success with your store! π
Only used the app for a short time, and I can already tell this is going to be a big help! I had some questions about the plans and reached out via their chat module, and they were able to answer my questions quickly! Demi was the rep I worked with, and they were great!
Thank you so much for your thoughtful review! π We're thrilled to hear that Blockify Fraud Filter, Blocker app has already made a great first impression. π It's wonderful to know that your questions about our plans were answered quickly and that Demi provided the support you needed. We'll be sure to share your kind words with Demiβthey'll be delighted to hear them! We truly appreciate you giving Blockify Fraud Filter, Blocker app a try and trusting us to help protect your store. Wishing you a smooth experience ahead, and we're always here whenever you need assistance. π
Outstanding assistance when I need it, explained in a way that is easy to understand. Highly recommend.
Thank you so much for your wonderful review! π We're delighted to hear that you had such a positive experience with Blockify Fraud Filter, Blocker app. π Knowing that our team could provide clear, easy-to-understand guidance and be there when you needed assistance means a lot to us. Your recommendation is truly appreciated and motivates us to keep delivering reliable fraud protection alongside responsive, friendly support. Thank you for choosing Blockify Fraud Filter, Blocker app. We wish you continued success with your store, and we'll always be here whenever you need a hand! π
Early days, but impressed so far. Have been battling card tests, which were able to bypass IP blocks (Shopify issue), and Cam has been very helpful in setting up an alternate method that will hopefully resolve the situation.
Thank you so much for sharing your experience π Weβre really glad to hear youβre impressed so far, especially while dealing with something as frustrating as card testing. Itβs great that Cam was able to help you set up an alternative protection method to strengthen your defenses beyond basic IP blocking. Weβre hopeful this will put an end to those bypass attempts and give you some wellβdeserved peace of mind. If you notice anything or need further adjustments, weβre always here to help π
Im honestly so mad at this app. It has a block countries screen. It says "Add the countries you want to Block" it lists all countries, and includes at the top a "Add non-US countries" "Add Non-EU countries" etc... So i click those, as Im trying to block basically China/India and other non-US, non-EU etc... Done right? Easy? I assumed those were at the top because they were frequently used too. I needed to walk away, but came back to half a dozen messages from customers saying the website was down. And it was. Support said, sorry, "Add non-US" blocks the US. Im sorry... when its a "Block these countries" and you have a "non-US" option, that means block NON-US. Ie, The US is whitelisted. I mean, I should have realized before turning it on that that is BADLY worded. But I assumed both being an option at the top AND having read it over twice (and now again) that I had it set right. But no... they failed to account for their own double negative and Im out hundreds (if not thousands) because of it.
Thank you for taking the time to share this and we're truly sorry for the experience and the impact it had on your store. You're absolutely right. The wording of "Add Non-US Countries" inside a "Block Countries" screen creates a double negative that reads as "block everything that is NOT the US," meaning the US should be safe. We completely understand why you interpreted it that way and honestly, it should have worked exactly as you expected. The reality is that each rule in our app works independently, so combining "Non-US," "Non-EU," and "Non-AUS" rules ended up blocking all traffic rather than protecting those regions. This is a design and UX problem on our end, and we take full responsibility for the confusion and the lost revenue it caused. We've already escalated this to our product team to improve so no other merchant has to go through the same experience. We'd love the opportunity to make this right. We've reached out to you directly via chat and hope you'll give us a chance to show you the app working the way you intended. Again, we're very sorry. Your feedback is directly driving changes to how we present these rules, and we genuinely appreciate you calling it out.
Super helpful jumped right on my question with step by step directions on how to fix the issue, super happy with the communication and attention.
Thank you so much for sharing your experience! π We're delighted to hear that you received the support you needed right away. π Taking the time to walk through each step and making sure everything is clear is something our team genuinely cares about, so it's wonderful to know you felt well taken care of. Your kind words about the communication and attention to detail mean a lot to us. They encourage our team to keep delivering the same level of support to every merchant. Thank you for choosing Blockify Fraud Filter, Blocker app. We truly appreciate your trust and are always here whenever you need a hand. Wishing you continued success with your store! π
Niel was very helpful and assisted me with everything I needed to set up this app. He explained things clearly and made the whole process easy and smooth. Thank you for your support!
Thank you so much for your thoughtful review! π We're delighted to hear that Niel made your setup experience so smooth and stress free. π Taking the time to explain everything clearly and making sure you feel confident using the app is exactly the kind of support we strive to provide. We'll be sure to share your kind words with Niel. He'll be thrilled to know his guidance made such a positive difference. Thank you for choosing Blockify Fraud Filter, Blocker app. We truly appreciate your trust and look forward to supporting you whenever you need us. Wishing you continued success with your store! π
Thank you so much for your 5 star rating! π We're truly grateful for your support and delighted that you're enjoying Blockify Fraud Filter, Blocker app. π Every 5 star review motivates our team to keep improving and delivering reliable fraud protection along with the best possible support experience. Thank you for being part of the Blockify community. If you ever need anything, we're always here to help. Wishing you continued success with your store! π
Support agents are available immediately to provide excellent support. No waiting required. Thank you!
Thank you for your wonderful review! π We're so glad to hear you had such a smooth support experience with Blockify Fraud Filter, Blocker app. π We know that when you need help, every minute counts, so it's great to know our team was there right away and able to assist without the wait. Your kind words are a huge encouragement to all of us. Thank you for trusting Blockify Fraud Filter, Blocker app, and please know we're always here whenever you need a hand. Wishing you continued success with your store! π
great app, and support is very responsive and helpful! :)
Thank you so much for your kind review! π It's fantastic to hear that you're enjoying Blockify Fraud Filter, Blocker app! π Knowing the app is working well for you and that our support team has been responsive and helpful means a lot to us. We're committed to making fraud prevention simple while ensuring help is always just a message away whenever you need it. Thank you for choosing Blockify Fraud Filter, Blocker app. We truly appreciate your support and look forward to continuing to protect your store. Happy selling! π
Thank you so much for the 5βstar rating βββββ Weβre truly grateful for your support and thrilled to know youβre having a positive experience. Feedback like yours keeps us motivated to keep improving every day. If thereβs ever anything you need, weβre always here and happy to help π
Having issues with bots to my shop all of a sudden and this app has been a great help! the customer service is great and works fast to help
Thank you so much for your review! π We're glad Blockify Fraud Filter, Blocker app could step in when your store suddenly started getting hit by bots. π Protecting merchants from unwanted traffic is exactly what we built the app for, so it's great to know it's already making a difference. It's also wonderful to hear that you had a positive experience with our support team. We know issues like these need to be resolved quickly, and we're always ready to jump in whenever you need us. Thank you for trusting Blockify Fraud Filter, Blocker app to help protect your store. We truly appreciate your support and look forward to keeping your business safe! π
Just installed the app so cannot speak to its function just yet. However, I can speak to the exceptional customer service (Tina) who helped me install, set up and understand what we are doing.
Thank you so much for sharing your first impressions! π We completely understand that it's still early days, and we're so happy to hear that your setup experience got off to a great start. π A special thank you for recognizing Tina! We'll be sure to pass along your kind words. She'll be delighted to know that her guidance helped you get everything installed, configured, and gave you a clear understanding of how the app works. We truly appreciate your trust in Blockify Fraud Filter, Blocker app and hope it proves just as valuable in protecting your store as you continue using it. If you have any questions along the way, our team is always here to help. Happy selling! π
Thank you so much for your 5 star rating! π We're incredibly grateful for your support and delighted that you're enjoying Blockify Fraud Filter, Blocker app. π Your trust inspires our team to keep delivering dependable fraud protection and the best possible support for Shopify merchants. Thank you for choosing Blockify Fraud Filter, Blocker app. We're always here whenever you need us, and we wish you continued success with your store! π
Genuinely helpful team that, stopped bot spam.
Thank you so much for your kind review! π Itβs wonderful to hear that Blockify Fraud Filter, Blocker app helped put a stop to the bot spam affecting your store. π Knowing our team was able to provide genuine, helpful support makes this feedback even more meaningful. We truly appreciate your trust in Blockify Fraud Filter, Blocker app. Our team will continue working hard to keep your store protected, and we're always here whenever you need a hand. Wishing you continued success! π
Very responsive and helpful team. Tracy was very helpful in helping me block bot sessions from Ashburn, USA. The only reason I have given a 4 star is because, while the region may be blocked, Shopify still somewhat records the session, invariably skewing your data. However, this point to a larger shopify issue, rather than the Blockify app.
Thank you for taking the time to leave such a thoughtful review! π We're really glad to hear that Tracy was able to help you quickly and get the right rule in place to block those bot sessions. We'll be sure to pass your kind words along to her. π We also sincerely appreciate your feedback about Shopify still recording certain sessions. You're absolutely right that this behavior comes from how Shopify handles analytics, and while Blockify Fraud Filter, Blocker app can effectively prevent unwanted visitors from interacting with your store, some session data may still appear in Shopify's reports. We completely understand how that can affect analytics, and we're always exploring new ways to minimize the impact wherever possible. Thank you again for your honest feedback and for choosing Blockify Fraud Filter, Blocker app. If there's ever anything we can do to improve your experience even further, please don't hesitate to reach out. We'd love the opportunity to earn that fifth star in the future! π
Anna was great at helping me with our inquiry. Very friendly and professional, and our questions were answered very quickly and thoroughly. Thanks Anna!
Thank you for taking the time to share your experience! π We're delighted to hear that Anna made your experience with Blockify Fraud Filter, Blocker app such a positive one. π Her friendly approach and commitment to providing clear, thorough answers are exactly what we strive for with every conversation. We'll be sure to pass along your kind words to Anna. She'll be so happy to know her support made a difference! Thank you for trusting Blockify Fraud Filter, Blocker app. We truly appreciate your support and look forward to being here whenever you need us. π
This app does exactly what it says it should, and customer support was very helpful in getting everything set up. Highly recommend.
Thank you so much for your fantastic review! π We're thrilled to hear that Blockify Fraud Filter, Blocker app is delivering exactly what you expected and that our support team was able to help you get everything set up smoothly. π Providing a reliable solution backed by responsive, friendly support is exactly what we strive for. Your recommendation means a lot to us and to other merchants looking for effective fraud protection. Thank you for choosing Blockify Fraud Filter, Blocker app. We're always here if you ever need assistance. Wishing you continued success with your store! π
Great support and very flexible app to use.
Thank you so much for your wonderful review! π We're delighted to hear that you're enjoying Blockify Fraud Filter, Blocker app and that you've found both our support and the app's flexibility valuable. π We work hard to build a solution that adapts to different store needs while providing fast and friendly assistance whenever it's needed. Thank you for choosing Blockify Fraud Filter, Blocker app. We truly appreciate your trust and support, and we're always here if you ever need a hand. Wishing you continued success with your store! π
My support agent Demi was quick to respond and knowledgeable about the issue I was having. They helped me set up a custom rule to block the fraudulent orders I was experienceing
Thank you so much for your wonderful review! π We're thrilled to hear that Demi was able to assist you quickly and help resolve the issue you were facing. π It's great to know that the custom rule helped you better protect your store from fraudulent orders. We'll be sure to share your kind words with Demi. Your recognition means a lot and motivates our team to continue providing knowledgeable and responsive support. Thank you for choosing Blockify Fraud Filter, Blocker app. We truly appreciate your trust and are always here whenever you need assistance. Wishing you continued success with your store! π
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