BLOY Loyalty Points & Rewards
Customer loyalty program w/ rewards program, points, VIP tiers
Rating
5.0
feedback
550
chart
#717
All reviews
Review RSS Feed
Feb. 23, 2026
ACHTUNG, die App hinterlässt auch nach der NACH der Deinstallation "Schreibgeschützte Kunden-Metafelder" in Bereich "Kunden-Metafelder" Die Felder lassen sich nicht entfernen !! UPDATE: Der Support hat schnell reagiert und die Schreibgeschützten Kunden-Metafelder per Hand gelöscht. Dennoch bleibe ich bei der 1 Sterne Bewertung. Das geht einfach nicht, zudem hat mich das ganze x Stunden an Zeit gekostet, vom Ärger mal ganz abgesehen. Zudem weiss ich nicht ob der Bug behoben wurde oder nicht.
Entschuldigen Sie bitte die entstandenen Unannehmlichkeiten. Wir haben Sie direkt kontaktiert, um die Situation besser zu verstehen und zu klären. Gleichzeitig möchten wir bestätigen, dass alle kundenbezogenen Metafelder, die mit der App verbunden waren, inzwischen vollständig entfernt wurden. Melden Sie sich jederzeit gerne wieder bei uns, falls Sie möchten, dass wir uns das noch einmal ansehen – wir helfen Ihnen jederzeit gerne weiter --- Sorry for any inconvenience! We’ve reached out to you directly to better understand and clarify the situation. At the same time, we’d like to confirm that all customer metafields related to the app have now been fully removed. Please feel free to get back to us anytime if you’d like us to take another look - we’re always happy to assist!
Jan. 1, 2026
Unfortunately this app doesn't work properly if you try to redeem two rewards at the same time. Even though they all set up to combine, the customer receives an error message. I thought the initial support was great and Hailey was fantastic with her initial support, but I couldn't seem to get help afterwards. I spent two days trying to get to the bottom of the error with no support. I thought there was a clash with another app which worked well, but after removing this app, I still got the error.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced, and we truly appreciate the opportunity to clarify your concerns. - Combining rewards: Shopify applies a platform-level rule where “When multiple product discounts apply to the same line item, only the best discount is applied.” Because of this restriction, only one product discount can be used per product, even if rewards are set as combinable. This is a Shopify limitation rather than an app-related issue, which is why the same behavior occurs even after our app is removed. You may also confirm this in Shopify’s official help documentation on combining discounts. - Support response: We provide 24/7 support; however, your message was sent during New Year’s Eve 2026, when our support team was in the middle of a shift handover. This resulted in a delayed response of approximately 30 minutes. We sincerely apologize for this delay and take full responsibility. Your feedback is taken seriously, and we are actively improving our internal processes to ensure smoother handovers and faster response times, including during holidays. Our team has also reached out to you to provide further clarification, but we haven’t received a response yet. We would greatly appreciate the opportunity to assist you further. Thank you again for your feedback, and we hope to support you better moving forward. Warm regards, BLOY team.