BOLD Subscriptions App

Nov. 26, 2025

Chintak has helped many times with many questions, amazing!

Nov. 25, 2025

Chintak was incredibly helpful and patient while troubleshooting my subscription and discount settings. He took the time to walk me through each step, clarified what needed to be adjusted, and made sure everything was functioning correctly before ending the chat. I really appreciated how thorough and friendly he was, excellent customer service! The only reason I’m giving this four stars instead of five is because the AI bot is terrible. While I understand the need for it to try and handle simple troubleshooting, it’s more frustrating than helpful. I’d strongly recommend removing it or improving it significantly.

Nov. 21, 2025

My experience with the AI chat bot was 100% negative. When I asked to speak with an agent, it attempted to deny my request multiple times until I told it that it was upsetting me. Then, it asked a few security questions and let me through. Once my human customer service agent (Chintak Pandya) was on the chat, everything was resolved in less than 2 minutes. They were prompt, knowledgeable, and courteous. Please continue to provide human assistance to us human beings out here on the user side of your software. AI = BAD, Human = GOOD

Nov. 19, 2025

For a long time, we had trouble creating a page where customers could manage their subscriptions themselves. With the help of support, we finally managed to do so today, and we would like to thank Daniel P once again for being so helpful and patient.

Nov. 7, 2025

Chintak was really helpful.

Oct. 20, 2025

The Bold Subscriptions app has an excellent technical team and customer service, as they respond quickly and efficiently to any questions that may arise while using the app. The app works properly without interruptions, providing a complete solution for offering subscription products. I especially want to mention the support received from Bhumi, who answered our questions patiently and clearly.

Oct. 17, 2025

First, I’d like to express our deep disappointment in the quality of service and product we’ve received after being loyal members for seven years. The customer support has been unhelpful and consistently does the bare minimum to assist. The app still lacks multilingual support, and the widget offers very limited customization options. To make matters worse, we recently discovered that our subscription widget has not been properly loading on desktop for weeks. When clicked, it does nothing and doesn’t allow customers to select a frequency. We were also double charged during the transition between our old subscription and the new Bold migration that took place in October. The migration process itself was unprofessional and resulted in several customers being charged twice or inconsistently. Despite our attempts to work toward a solution, we received no meaningful support. Unfortunately, this left us with no choice but to move away from Bold.

Oct. 16, 2025

great app looks beautiful and thank you to Chintak Pandya for all the support

Oct. 9, 2025

Customer service is great, instant chat and people are really knowledgeable and helpful.

Nov. 20, 2025

I needed help with a subscription order, and in no time at all, Chintak had helped me with the concern I had. I'm very pleased with this app, and it's really helping me grow my mail club subscription! The customer service is fantastic.

Oct. 3, 2025

Oct. 1, 2025

Excellent Customer Service

Sept. 29, 2025

Customer support helped me get to the bottom of a payment issue and didnt tire of my endless stream of clarifying questions. Bhumi was my rep and they were great!

Sept. 22, 2025

Sept. 20, 2025

Sept. 19, 2025

Sept. 19, 2025

Sept. 19, 2025

annoying to have to go through the process again to migrate to anohter version

Sept. 18, 2025

Sept. 18, 2025

Great customer service, shout out to my man Chintak for helping us out!