BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.3
feedback
389
chart
#1,387
All reviews
Rating Breakdown
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Sept. 4, 2024
This plugin is good option if you want to have a product or donation subscription. It supports for many kinds of payment method with Shopify Payments. Also, the support team is available to answer any question or concern including migration V1 to V2. Excellent!
Aug. 20, 2024
If you are a small-medium merchant, DO NOT DO NOT switch to Bold! My migration from V1 to V2 was horrendous. On numerous occasions in the past year, entire batches of subscriptions were not processed overnight, for no apparent reason. First tier customer service is not helpful, it feels like they respond from a script. The tendency is always to blame Shopify and to divert inquiries to them. You can’t call a hotline, you can’t get transferred to a supervisor. You just get semi robotic replies in their online chat (that only works during day time business hours). If you are lucky enough to convince them to escalate your complaint to a higher level, you wait 24-48 hours for an email reply. Most recently, BOLD significantly overcharged me for the 1% transaction fee. I brought this to their attention before it became announced that the issue affected other merchants. After two weeks of waiting for an update, I had to follow up again and was given their wonderful solution. In a nutshell: “We (Bold) made a mistake. You have been charged incorrectly. We are now going to charge you the correct amount. Shopify will refund you the incorrectly charged amount in a few days/weeks”. Unbelievable! No substantial apology, no compensation for the time and effort. I feel like it will now be up to me to chase after Shopify to get my money back for the mistake that BOLD made. For a fintech company, this is absolutely unacceptable. Take my advice, read the reviews for other apps, and chose one of those. BOLD may go out of their way for the large enterprises, but small businesses get treated like crap. I am going to start working in migrating to an alternative platform asap.
Aug. 15, 2024
My advice to anybody looking for subscriptions is to find a different company that has a successful app that has been running for a long time. This new version of their app needs TONS of work. The app needs so much work. Ever since they "upgraded", the new platform is much more confusing and difficult. Everything takes too many steps, user interface is awful, and they are clearly having tons of coding issues because my updates are not reflecting on the store page. Their customer service has also been very slow, communicative but slow. And they never give you a full answer in their email, they respond with a question. So then you have to wait another 3 days for a response. I have been dealing with issues for weeks of countless emails, still no resolution. They currently paused all subscriptions for now because they know how awful it is running. My advice to anybody looking for subscriptions is to find a different company that has a successful app that has been running for a long time.
Aug. 7, 2024
Overly complicated. Don't support dev stores so you have to pay on a real store to play around, slow support and dont support new shopify accounts
July 10, 2024
I had a quick issue with setting my default from subscription to one-time purchase and Krupa was able to help me quickly with a screenshot and quick video. I have had bold for 3 years and their customer service is really good.
Glad we were able to help resolve the issue. Thanks for the kind words!
July 2, 2024
DO NOT USE THIS APP. If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible. Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions. NO Build-a-box migration. NO fixed-term contract options NO Convertible options for migration. It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself. Really simple features are missing, along with all the main features above. NEW users - STAY AWAY. MiGRATING users - I wish you good luck. There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.
June 24, 2024
Bold Subscriptions is easy to use, and the customer service team is able to quickly help us resolve issues. We worked with Krupa a few times from their CS team and they're great :)
Happy to hear Krupa was able to help and you're finding our app easy to use! Thanks for the kind review :)
June 13, 2024
V2 has been great for us. I needed a few things yesterday, and the service was fantastic. Fast, responsive. Able to do customizations.
So glad we were able to help! Thanks for 5 Stars!
June 12, 2024
We have used Bold Subscriptions for over three years to bill our monthly recurring Shopify accounts. Have experienced virtually no issues and have had great support when required. Love the new app dashboard. Would highly recommend to any business needing a reliable customer billing platform.
Using app
2 months
Total reviews
2
Average rating
5.0
Glad to hear it! Thanks for taking the time to leave a review.
May 23, 2024
Irfan a été très aidant et a résolu tous mes problèmes en quelques minutes! Mes clients aussi sont très heureux de leur expérience
Thank you for the review! I'm glad that Irfan was able to quickly and efficiently resolve your issues.
May 3, 2024
Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.
So glad Krupa could help! We strive for excellent service, and appreciate the 4 stars.
April 25, 2024
Easy to talk to, fast to help. Happy with the service and with the revenue this app brings to my business!
We are thrilled to hear you had a positive experience! Our team is always happy to help, and knowing the app is boosting your business makes our day. Thanks for the 5 star review!
April 18, 2024
Krupa did a great job trouble shooting. Quick turn around too!
We're happy to hear Krupa was able to help you out! Thanks for the review.
April 2, 2024
We've been using Bold for several years now. We were a bit anxious of switching from V1 to the new version, but I must say that 1: The tool works great, but even better 2: the support is great. (Shout out to Daniel, Krupa and Chandan) Would definitely recommend.
Music to our ears! We're so glad the transition to V2 went smoothly and that Daniel, Krupa, and Chandan made the switch a breeze. Thanks for taking the time to leave this kind review!
March 22, 2024
I'm just getting started with the app, but I have to say that Irfan in customer service is AMAZING. I had a little trouble getting a few things to work and he took careof them all quickly and also sent me instructions so if I could do it myself if I needed to fix something in the future.
Irfan's a customer service wizard! Thrilled to hear he helped you tackle those initial hurdles. Now you're equipped to unlock the full potential of Bold and take your Subscriptions to the next level!
March 9, 2024
would like to see a pickup feature for customers to choose from or switch out between delivery and pickup.
Thank you for your review and suggestion! We'll be sure to keep this in mind for future development!
March 8, 2024
I used to love Bold, I have been a customer since 2016. But both Apps and the Customer service has declined and is horrible! I had to uninstall all Bold apps to include this one.
We're truly sorry to hear about your disappointment, especially from a long-time customer like yourself. We genuinely value your loyalty and feedback. We're committed to providing excellent service and would love the opportunity to make this right. Unfortunately, since the app has been uninstalled, we're unable to assist directly at this time. Nonetheless, we're continuously striving to improve, and your feedback will certainly be taken into account as we work towards enhancing our products and services.