BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.2
feedback
424
chart
#1,418
All reviews
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Oct. 15, 2024
We mucked around for months trying to figure out what to do and when to start our migration form Subs V1 to Subscriptions to Shopify Checkout. Cheyson and Cody and his team jumped in and sorted everything out with simple easy steps and it took no time. This took all the pain away and in the end was a very simple process. Thanks to you both and your teams, we certainly appreciate your assistance.
Oct. 9, 2024
Bold subscriptions has been a nightmare since we installed it, in their first version (V1) they could never figure out why our taxes were being charged incorrectly after years of problems so we would have to manually fix this for each order. Now with the new Bold subscription migration they did from V1 they have no idea what they're doing. First they told us groups could have 865 products and it didn't work so they said 650 products and now months later they tell us after the fact it has to be 250 products maximum. There is no way to be notified if you have a new subscription, cancelled subscription or paused subscription. The order notes from checkout aren't carried into the order so those notes do not come through properly. Right now the latest problem is that after subscribing to a product and adding to cart, it's not saying that it's a subscription item so we have no idea if it's working. Overall terrible experience and the new app is useless, they don't know what they're doing.
Oct. 7, 2024
Just went through the migration process from v1 to BOLD Shopify Checkout and it was a very smooth process that was significantly helped by the amazing customer service provided by Daniel and Chaysen.
Oct. 4, 2024
The AI chat bot on the chat isn't very helpful, but it's pretty easy to get connected with a live agent and Chintak is always very helpful!
Oct. 3, 2024
I've worked with Chaysen a few times and he helped me migrate to the new version of Bold, and I am very appreciative of him!
Oct. 2, 2024
Chintak helped me when I didn't want to be helped. I wanted him to just do it all! But with some breath work, a bit of patience and his PATIENCE combined we had success in less time then I'd expected.
Sept. 30, 2024
Many functions not able to perform compared to the old bold v1. Hope could improve.
Sept. 23, 2024
BOLD has worked well for my business for the last 5 years. It's been reliable and help was provided whenever I had a (rare) issue. I just migrated from V1 to V2 and support was helpful throughout the whole process. Everything is working well so far, and I appreciate Chintak walking me through all the steps.
Sept. 19, 2024
I signed up for Bold to try their product. One of the features they advertised did not work as expected, so the next day I uninstalled their app and requested a refund. They REFUSED to provide a refund and told me I had to wait until the charge went through, paid for their app even though I'm not even using it, and then request a refund. This is crazy. If you install the Bold app and it doesn't' work for you, be prepared to get ripped off or waste your time in a process designed to rip you off.
Nov. 1, 2024
It's helpful as you can resolve any issue with a live agent than AI immediately.
Sept. 11, 2024
We have used BOLD for YEARS and they have always been amazing and offer the best support. We have over 1,000 subscribers and they keep coming out with new features. On occasion we have a few gateway issues with payment processing, but they are always super quick to respond. Not only that our customs love how easy it is to sign up, change and edit their subscriptions. I HIGHLY recommend this app to anyone who is looking for a good subscription app for their business.
LOVE to hear this!! Thank you so much, and just you wait... even MORE exciting features coming soon! We're on a mission to make Bold Subscriptions the Highest Converting, and Highest subscription optimizing app on Shopify period đź’Ş
Sept. 6, 2024
Excellent app and brilliant, fast support from the team. Special shoutout to Irfan, Chaysen & Evan. Thank you
Thank you so much for the review! Support is so important to us. We do it all in house with a 100% Canadian team. Best of luck over the holidays!
Sept. 4, 2024
This plugin is good option if you want to have a product or donation subscription. It supports for many kinds of payment method with Shopify Payments. Also, the support team is available to answer any question or concern including migration V1 to V2. Excellent!
Thank you!! That's actually a great use case, we see a lot of people using it to accept donations on a recurring basis. It's not something you normally think of, but that's a perfect way for it to be used!
Aug. 20, 2024
If you are a small-medium merchant, DO NOT DO NOT switch to Bold! My migration from V1 to V2 was horrendous. On numerous occasions in the past year, entire batches of subscriptions were not processed overnight, for no apparent reason. First tier customer service is not helpful, it feels like they respond from a script. The tendency is always to blame Shopify and to divert inquiries to them. You can’t call a hotline, you can’t get transferred to a supervisor. You just get semi robotic replies in their online chat (that only works during day time business hours). If you are lucky enough to convince them to escalate your complaint to a higher level, you wait 24-48 hours for an email reply. Most recently, BOLD significantly overcharged me for the 1% transaction fee. I brought this to their attention before it became announced that the issue affected other merchants. After two weeks of waiting for an update, I had to follow up again and was given their wonderful solution. In a nutshell: “We (Bold) made a mistake. You have been charged incorrectly. We are now going to charge you the correct amount. Shopify will refund you the incorrectly charged amount in a few days/weeks”. Unbelievable! No substantial apology, no compensation for the time and effort. I feel like it will now be up to me to chase after Shopify to get my money back for the mistake that BOLD made. For a fintech company, this is absolutely unacceptable. Take my advice, read the reviews for other apps, and chose one of those. BOLD may go out of their way for the large enterprises, but small businesses get treated like crap. I am going to start working in migrating to an alternative platform asap.
Hey, never fun seeing reviews like this. I'm very familiar with what happened here and as frustrating as it was, the issue with billing was completely on Shopify and out of our control. We spent over a month working with them to get it rectified and happy to say that all issues have now been address. In a nutshell, there was no mechanism to handle the bulk refunds, but they've addressed this now :-)
Aug. 7, 2024
Overly complicated. Don't support dev stores so you have to pay on a real store to play around, slow support and dont support new shopify accounts
July 10, 2024
I had a quick issue with setting my default from subscription to one-time purchase and Krupa was able to help me quickly with a screenshot and quick video. I have had bold for 3 years and their customer service is really good.
Glad we were able to help resolve the issue. Thanks for the kind words!
July 2, 2024
DO NOT USE THIS APP. If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible. Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions. NO Build-a-box migration. NO fixed-term contract options NO Convertible options for migration. It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself. Really simple features are missing, along with all the main features above. NEW users - STAY AWAY. MiGRATING users - I wish you good luck. There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.