Bold Subscriptions App

First, I’d like to express our deep disappointment in the quality of service and product we’ve received after being loyal members for seven years. The customer support has been unhelpful and consistently does the bare minimum to assist. The app still lacks multilingual support, and the widget offers very limited customization options. To make matters worse, we recently discovered that our subscription widget has not been properly loading on desktop for weeks. When clicked, it does nothing and doesn’t allow customers to select a frequency. We were also double charged during the transition between our old subscription and the new Bold migration that took place in October. The migration process itself was unprofessional and resulted in several customers being charged twice or inconsistently. Despite our attempts to work toward a solution, we received no meaningful support. Unfortunately, this left us with no choice but to move away from Bold.

great app looks beautiful and thank you to Chintak Pandya for all the support

Customer service is great, instant chat and people are really knowledgeable and helpful.

I needed help with a subscription question, and in no time at all, Bhumi had helped me with the concern I had. I'm very pleased with this app, and it's really helping me grow my mail club subscription! The customer service is fantastic.

Excellent Customer Service

Customer support helped me get to the bottom of a payment issue and didnt tire of my endless stream of clarifying questions. Bhumi was my rep and they were great!

annoying to have to go through the process again to migrate to anohter version

Great customer service, shout out to my man Chintak for helping us out!

There are still a lot of hiccups with the app, and features not available, which is a bit frustrating. I've forwarded concerns to Chintak, who has been a great help. I'm foreseeing a lot of back and forth to help me with concerns. But overall, it BOLD works just fine.