BOLD Subscriptions

Oct. 29, 2024

Oct. 18, 2024

Good customer service however wish they had a phone number. Too much back and forth with emails and things can be resolved quicker if you can speak with an agent on the phone. But the service we received via email was helpful just time consuming.

Oct. 16, 2024

Subscriptions make up a large proportion of our income so we were nervous about having to move off V1 but the migration team, especially Cody, took care of everything and it went through without a hitch. We are now looking at how we can make use of the additional functionality to try and maximise our subscription income stream

May 3, 2024

Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.

March 9, 2024

would like to see a pickup feature for customers to choose from or switch out between delivery and pickup.

March 9, 2024

Review Changed from (*****5) to a (****4) Choosing a subscription platform is so MUCH EFFORT! Thankfully i reached out to Bold Support for options (I was on v1) and Chintak assured me that migration over to Bold v2 was the right move for us. I was so grateful, as we have been on Bold v1 paid version since 2019/20. Thanks for keeping our subscriber base taken care of! Bold on Shopify for the win! **CHANGED REVIEW** Since the 22nd of Feb I'm not such a happy customer :( User Experience(lost a *): Lacking forecasting ability and adjusting customer subscription dates, reports are only available in excel. Inability to sort upcoming orders by date in app. ...not handy AT ALL. The only active sorting feature is ACTIVE, PAUSED, etc. so if you have 300 active subscriptions you have to scroll thru all 300 to see what day they are posting. OR export an excel spread sheet, sort that, then go back to the app and look up the accounts and make the changes. Yikes! Customer side, it's okay for individual account holders changing products and dates etc. Back to searching for a more User Friendly Platform.

Jan. 26, 2024

Enjoying the app. Overall it's easy to use. A couple of features we'd like to see change. One example is that when you cancel and refund a customer's order you have to do it twice. Once through the Bold App and then again through the Shopify App. It should automatically cancel and archive the order when you cancel it on the Bold App...all in one seamless process.

Jan. 22, 2024

Upside: Very easy to use and navigate. Downside: US app so support is only available after UK hours. Would be much better if support was available during GMT.

Jan. 18, 2024

Jan. 15, 2024

It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.

Sept. 18, 2023

The application doesn't have all of the bells and whistles that I would like. I would like to be able to isolate and export more of my business date via CSV and I'm unable to do so. What I will say is that the customer service is "bar none" every interaction is friendly, the representatives are knowledgeable, and more importantly patient. Great service is hard to come by these days but, not with this web based organization. I spoke with Irfan today and the experience was most delightful to say the least. Thank you!

May 8, 2023

The app is great, but is more difficult to customize and navigate that other apps I've tried. Brysen was great to work with in helping me with my issues, but he wasn't able to resolve all of my issues without getting another department involved. Still, we are pleased with this app so far!

Dec. 16, 2022

We are happy with Bold. Tha app might need some more development to function right away but we got really god help from the support team. They answer quickly and helped us really well.

Oct. 7, 2022

I like the idea of Bold as a service though they have quite a number of improvements to be made. We have a few other websites that use different subscription services and Bold is the weakest. The support on Bold needs to be improved significantly. It's hard to know where you stand and moving away from email support to a hard-to-find ticket system hasn't improved this. Bold Subscription V2 is ok if you have a simple subscription process which we have. There are a number of issues with the app itself though this will depend on the use case. I'll provide one example. If you have a Condition based product with variables and different price points for each variable under the same product type the subscription discount won't change with the variable. It's like the logic only loads with the product on page load but doesn't dynamically change when your product variables are selected. I'm an optimist and hope that these bugs can be ironed out in time before I build up the motivation to move everything over to Recharge Or Native. Frazer.

Sept. 19, 2022

Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.

April 1, 2022

I like what you do. The documentation is also good but it would be better if it was indexed properly and structured more precisely.

Jan. 19, 2022

This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.

Jan. 11, 2022

The app was easy to install and ready to launch in no time. Had a couple of calls with Bold product team to walk me through how it worked, what we needed and how they could help. Customer service through the live chat is always super fast and helpful.

Jan. 7, 2022

We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.

Oct. 5, 2021

App does exactly what we need, a few tweaks needed here and there but support have been very helpful