BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.2
feedback
424
chart
#1,505
All reviews
Rating Breakdown
Review RSS Feed
Jan. 19, 2022
This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.
Thank you for your honest review. I see our team is working hard to find the issue at hand. In the meantime, we are so happy to hear that Kelsey has given you the outstanding service you need. We will be sure to pass along your words!
Jan. 19, 2022
The subscriptions widget on product pages looks very nice and the system works well. The only issue I have is that customers cannot pick shipping method themselves, but that's apparently a Shopify limitation.. The Bold customer service is really helpful, especially Nikhil did a good job with a fast fix of an issue!
Thank you for the kind review. We are just so happy that Nikhil was there to help. Thank you for choosing Bold!
Jan. 19, 2022
Great customer service from Colton, Nikhil, Rifat, and Chaysen. Installation process is straightforward, and it looks great on the store.
We are so glad to hear you received great customer support! That is what we strive for at Bold. Thank you for your kind words, we will be sure to pass those along to the team! Thanks for choosing Bold!
Jan. 17, 2022
Subscription service works great. Vineet was very helpful with setting up my subscription option for various products.
Thank you kindly for leaving a review. We are so happy to hear Vineet was able to help you get set up quickly. That is the kind of support we strive to provide! We wish you every success!
Jan. 17, 2022
Stanislav provided great answer on my question, thanks! My problem was ultimately resolved in short time.
We are so glad to hear Stanislav was able to help you out. We will be sure to pass along your kind words! Thank you for choosing Bold!
Jan. 12, 2022
So far very helpful. The chat team was very helpful and quickly responded. It is currently meeting all our needs for a subscription app.
Thank you for your kind words! We are glad to hear our product is meeting your needs and you found our live chat helpful. Reviews like your let us know we are on the right track! Thanks for choosing Bold!
Jan. 11, 2022
The app was easy to install and ready to launch in no time. Had a couple of calls with Bold product team to walk me through how it worked, what we needed and how they could help. Customer service through the live chat is always super fast and helpful.
Thank you so much for your review! We are happy to hear our Merchant Success Specialists were able to help you so quickly and effectively. That is what we strive for! Looking forward to watching your subscriptions grow. Thanks for choosing Bold!
Jan. 11, 2022
Jericho was a great help. Got everything set up with our new theme. Bold works great! We've been using it for about 2 years now
Thank you for taking the time to leave a review! We will be sure to pass along your kind words to Jericho. Thanks so much for choosing Bold, we wish you every success!
Jan. 10, 2022
Just off of on online help with Vineet. They were incredibly patient with our issue and fixed it seamlessly. Excellent customer service!
Jan. 7, 2022
We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.
We are so glad to hear that Vineet was able to help you out! Thank you for leaving your feedback, and thanks for choosing Bold!
Dec. 8, 2021
Very bad support. I am trying to contact support for days and they are not getting back to our queries... My Bold subscription has stopped functioning suddenly. I am not getting orders as well due to this.
Thank you for your feedback - we are very sorry to hear about the delay in communication! We sincerely apologize for any frustration this may have caused you. I can confirm our team has reached out in hopes of resolving this issue for you.
Dec. 7, 2021
Jericho was a great help in finding out why my customer's subscription order interval was processing too quickly. I really appreciate the follow up email with the detailed explanation. Thank you!
Thank you so much for the review! We've passed your feedback onto Jericho and the support team. :)
Dec. 7, 2021
Jericho was a great help from BOLD. He helped me customize the Subscription app to appear & function the client desired.
Thank you so much for the review! Jericho is an absolute rockstar. :) On behalf of Bold, we hope you have a happy holiday season!
Nov. 22, 2021
I downloaded this app because I wanted to have a look at its functionalities and how it works. I did not intend to integrate in onto my store immediately. Unfortunately, the app adjusted my theme code which I cannot remove again without causing multiple website bugs plus this app immediately told paypal to qualify me for reoccuring payments. I never wanted to do these things! Since I tried this app my payment gateway has a major bug and automatic discounts do not work anymore when customers want to pay with paypal. The amount that is displayed on the cart is lower than the amount which customers are supposed to pay (the discounts is added to the amount that customers are supposed to pay again which is a major issue for me). I never had these issues until I wanted to have a look at this app. I do not recommend downloading this app and I will complain at shopify about this funny application that manipulates all kinds of things on your website for the bad.
Thank you for your review. I am sorry to hear you experienced problems upon installing the app. We take all issues seriously and I see our Merchant Success team has reached out to you to help. Thank you for taking the time to leave your honest feedback!
Nov. 17, 2021
Nirav was amazing today in helping me get Bold V2 working the way I needed it to be for my Shopify store. He went above and beyond and was patient with all of my questions. I have a much higher level of confidence that the app is going to support my needs and the growth of my company. Thank you so much for all of your assistance and amazing customer service!
Thank you for the kind review! We are so happy that Nirav was there to help you with what you needed. Thank you for choosing Bold, we look forward to seeing the growth of your company.
Nov. 8, 2021
Excellent product and phenomenal customer service. Gagandeep and the team are always on point. Highly recommended
We appreciate the kind review. We are so happy that Gagandeep and our support team was there to support you. Thank you for the recommendation!
Nov. 8, 2021
Very good and fast customer service! @Gagandeep #1! I had a custom install done in no time. I am glad i choose Bold for my subscription project.
Thank you for the kind review. So glad Gagandeep was there to assist. Thank you for choosing Bold for your subscriptions!
Nov. 4, 2021
Customer support is great! They have helped me with any problems I have faced. Thanks Chintak for making this a easy process.
Thank you for your review. We are so glad that we were able to help you !
Oct. 29, 2021
Bold Subscription service has always been top notch for us. We have ZERO know-how when it comes to this stuff, and each time we have a mini-crisis, they're always there to help. Today, my customers couldn't view their My Subscriptions page. I popped onto live chat and both Nir and Guarav looked into the issue, asked relevant questions and got us up and running again in no more than 15 minutes. Amazing. I can say with certainty that Bold apps have some of the best service of all of my app plugins with Shopify. Plus, it runs smoothly, so that's a big plus! Thanks Nir and Guarav for making this is a much less stressful experience.
Thank you for your kind review. It makes us happy that Nir was able to help you with your mini-crisis. We are always here to help no matter how big or small the crisis is. Thank you for choosing Bold!