All reviews

Rating Breakdown

  • 5
    70% (297 ratings)
  • 4
    12% (51 ratings)
  • 3
    4% (19 ratings)
  • 2
    2% (7 ratings)
  • 1
    12% (50 ratings)
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5 / 5 Share

Oct. 22, 2021

Sehr happy mit der App, genau das, was wir gesucht haben. Also, excellent, friendly and quick support by Kelsey. Thank you :)

Store

COFY

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We are so happy that Kelsey was there to support you. Thanks for choosing Bold!

5 / 5 Share

Oct. 19, 2021

This applicati9on is very easy to use and customer service was fabulous assisting me with the initial setup. I was able to do the rest myself.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review. Glad you found the app user friendly, we are so happy that everything is working out!

5 / 5 Share

Oct. 18, 2021

We've been with Bold Subscriptions through to this latest version 2.0. The first admittingly had some flaws, but we were able to work through them with their tech support and things ran pretty smoothly. This latest version has been great so far. The customer service has been excellent this time around ~ thanks, Kelsey ~ you ROCK! Bold is growing with us and we really appreciate the seamlessness of using Shopify and Bold together.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving us a review. We are so happy that Kelsey was there to help you with any issues you were having and that everything went smoothly! You Rock!

1 / 5 Share

Oct. 18, 2021

This app is terrible. I have customers sign up that don't get added to the subscription. It has been 6 months now and they haven't added them. When customers cancel you don't get notified nor do you see the reason why. I have customers refill orders happening all throughout the day rather than at one time. There is no way to change it. You can't sort by anything when looking at customer information. It is a beta software at best and they are charging through the teeth for it. I wish I had never gone with this app.

Using app

11 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Oct. 15, 2021

I installed Bold Subscription service and hit a wee snag right near the end. Thanks to Nir at Bold for getting it all to work in a very short time as we communicated via chat. I am very grateful and looking forward to putting the app to use for our customers! Thanks, Nir! Leigh :-)

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you leaving us a review. We are so pleased that Nir was there to help you along and in a short time resolve your issue. We are so grateful that you chose Bold!

5 / 5 Share

Oct. 15, 2021

Always excellent customer service. I've worked with Kelsey a few times and she has always been very helpful. Love the subscription app. Functions exactly as needed.

Using app

10 months

Total reviews

8

Average rating

4.9

Developer Reply

Thanks for the review. We are are so happy you love the app!

5 / 5 Share

Oct. 13, 2021

Awesome product and customer service, they are fast and reliable awesome that we have companies like them. that take care of the customers!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you kindly for the review. We are so happy that you were taken care of and that we were able to help. Thanks for choosing Bold.

5 / 5 Share

Oct. 13, 2021

Worked with Kelsey today to help set up a subscription for my winery. Great service very easy to understand the set up and answers from her. Keep up the good work! Got a little bit of stuff to get through but I've got all the tools I need. Bill Gunn Owner William Gunn Wines, LLC

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review. So glad that Kelsey was there to help you get subscriptions set up. Thank you for choosing Bold!

5 / 5 Share

Oct. 13, 2021

Very happy with Bold Subscriptions. The team are so friendly and always available to lend a helping hand.

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you kindly for your review. We are always happy help in anyway way we can!

4 / 5 Share

Oct. 5, 2021

App does exactly what we need, a few tweaks needed here and there but support have been very helpful

Using app

Over 2 years

Total reviews

6

Average rating

4.8

3 / 5 Share

Oct. 5, 2021

If the app would actually install onto our theme then we would be able to leave a review for the service. 2 weeks into the free trial and still not able to activate this app on our new build website. Such a shame as we have been a bold V1 customer for nearly 2 years come next Feb and the service has let the team down over there. They said they had tried to do the update for us and sent a request which we denied and now they cant send another (We never recieved a request and if we had it would most definitely been accepted?!) We are now looking for another subscription provider who we can swap to that works with Shopify's new checkout. We just wanted a seamless checkout experience for our customers and unfortunately Bold failed to deliver on this occasion. Thanks for the last 2 years Bold and hopefully we can return one day

Using app

Over 1 year

Total reviews

1

Average rating

3.0

5 / 5 Share

Oct. 4, 2021

I recently installed this app in our new store, setup was easy. However, during the manual installation, I ran into some trouble. I hit up the support chat and Nir was able to quickly fix it. Thank you, Nir!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We are so happy that Nir was there to help you!

5 / 5 Share

Oct. 1, 2021

I used this app for my subscription based business and so far Its great. Customer service is very helpful and goes beyond what's expected. Thank you Kelsey, appreciate your help.

Store

ENBYNYC

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review. We are so happy that Kelsey and the team were there to provide you with the service you needed!

4 / 5 Share

Oct. 1, 2021

Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 30, 2021

Great customer service support! Any issues they are happy to help us solve it with timely responses

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

It makes us so happy to hear that we were able to you solve your issues. Thank you for the review!

5 / 5 Share

Sept. 30, 2021

Great customer service. Live chat for instant help is a real big deal! Thank Kelsey for the detailed explanations!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review. So glad Kelsey was there to provide you with the support you needed!

5 / 5 Share

Sept. 30, 2021

Bold is amazing! There really isn't any other game in town to be honest, and we've tried ALL of them. Their support is stellar as well. This is what you want if you're going to offer SUBs in any way.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind review! We are so happy that you are enjoying our apps. Thank you for choosing Bold!

5 / 5 Share

Sept. 27, 2021

Good app. Customer service is superb. Gursharandeep went above and beyond helping us. Our only gripe was that it does slow the loading speed somewhat, but that's inevitable with almost any app.

Using app

30 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review. We are happy that the support team was there to help and especially Gursharandeep! We are always working on app improvements and really appreciate the feedback.

5 / 5 Share

Sept. 27, 2021

The app works as should. Spoke with Nir staff helped me get the issue resolved quickly and put a lot of heart into getting the query resolved!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review. We are so happy that Nir was there to help you resolve any issues you were having. Thank you for choosing Bold!

5 / 5 Share

Sept. 26, 2021

Awesome help from the suppor teamt that will go into your store and fix any issues. Pretty happy so far.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind review! We are so happy that you are liking the app and that we were able to help you. Thanks for choosing Bold.