BOLD Subscriptions App
Maximize Subscriptions Sales and Sell More to Every Subscriber
Rating
4.2
feedback
367
chart
#2,855
All reviews
Review RSS Feed
Dec. 16, 2022
We are happy with Bold. Tha app might need some more development to function right away but we got really god help from the support team. They answer quickly and helped us really well.
Thank you for your review. We are glad to hear our support team was able to give you the help you needed!
Dec. 13, 2022
Chintak walked me through a problematic situation. She is professional and helpful. The Bold app however, would be better if it auto populated price changes so it would not be so manually inefficient.
Thanks so much for writing in. Your feedback is extremely valuable to our development team. It is true that changing the price of your products will only affect new subscribers and not existing subscribers as they are held to their subscription agreement price by default. However, we are happy to hear that Chintak was able to help you apply a solution that worked for you. Thanks for choosing Bold!
Oct. 24, 2022
The javascript file for this app is way too massive, destroyed our search ranking just by installing. I didn't even get the app set up, and it's going to take our site months to recover from.
Thanks for taking the time to write in. Bold Subscriptions, as with most applications, does need to add some code to your theme in order to provide the subscription functionality. The code is optimized for fast load times and shouldn't impact your store negatively. If you're willing, our team would love to work with you to resolve any issue you're having.
Oct. 16, 2022
Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of
Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have checked in with our support team and can confirm our team is actively working with you to find a solution that works for your store’s needs. We thank you so much for all of your patience.
Oct. 7, 2022
I like the idea of Bold as a service though they have quite a number of improvements to be made. We have a few other websites that use different subscription services and Bold is the weakest. The support on Bold needs to be improved significantly. It's hard to know where you stand and moving away from email support to a hard-to-find ticket system hasn't improved this. Bold Subscription V2 is ok if you have a simple subscription process which we have. There are a number of issues with the app itself though this will depend on the use case. I'll provide one example. If you have a Condition based product with variables and different price points for each variable under the same product type the subscription discount won't change with the variable. It's like the logic only loads with the product on page load but doesn't dynamically change when your product variables are selected. I'm an optimist and hope that these bugs can be ironed out in time before I build up the motivation to move everything over to Recharge Or Native. Frazer.
Thank you for taking the time to leave your review. Feedback like yours is much appreciated as it allows us to review our procedures and look for ways to improve. Thank you for choosing Bold!
Sept. 20, 2022
I migrated from v1 to v2 thinking it would be better. It was horrible. It is worse than v1. Run away from this subscription app, it will only cause you headache as you scale your business.
Thank you very much for your honest feedback, I am sorry to hear that you have had a less than positive experience. Your feedback helps us determine areas for improvements and motivates us to do better.
Sept. 19, 2022
Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.
Thank you for taking the time to write in with your feedback. Reviews like yours help us determine which features are important to you. Thanks so much for choosing Bold!
Aug. 9, 2022
The live chat option with the Bold team is amazing. I needed help with changing something on our website for some time, and thanks to Kelsey my problem is no more. She was efficient, polite and able to direct me so well. So thank you Kelsey!
Thank you for your kind review! We are so happy to hear that you were able to get the support you needed with Kelsey. Thank you for choosing Bold!
Aug. 9, 2022
We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.
Thanks for your feedback. I am very sorry to hear that we fell short here for you. We take this to heart, and I can confirm our team has reached out to help. Bold Subscriptions is being constantly improved with many new features on the horizon. If at anytime you’d like to migrate customers into the app, our dedicated Migration team is always happy to help. Just let us know!
July 8, 2022
Had some issues launching Bold but the team was amazing. BIG shout out to CHINTAK-superstar support!
Thank you for your review! The team is always happy to assist with roadblocks that come up. Thanks for choosing Bold!
June 28, 2022
Yes, this app does provide the ability for subscriptions, however basic functionality is often broken. We are bombarded with emails from unhappy customers who cannot change addresses or card details. Sometimes orders are sent to addresses that have been deleted both in the customer profile and the app!!! It makes us look completely incompetent to the customer. This has become damaging to our business and we have now taken the decision to change to ReCharge in the hope the service is better and more reliable.
June 28, 2022
AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it. Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical staff - all excuses, zero action. It is beyond frustrating. Integrating subscription management software into your website is essentially creating a RELATIONSHIP (Bold is the WORST partner we've ever had). You're literally trusting your software provider with your brand's reputation. Customers don't see Bold... they see your brand - so when there is an issue (and there's ALWAYS, NEVER ENDING, CONSTANT issues with Bold) customers blame you. No exaggeration - Customers can't change a credit card, pause a subscription, or modify an address on their own. These BASIC features rarely work. Adding insult to injury - Bold's Subscriptions technical and customer support has taken as long as 8 weeks to follow up issues. AVOID AVOID AVOID Bold Subscriptions. They mislead us to get us on board (promises of seamless integration, functionality, and responsive customer service - NONE OF WHICH HAPPENED OR WAS TRUE), and then left us hanging.
Feb. 14, 2023
Customer service with Chaysen was top notch - very knowledgeable and solved my issues quickly and completely - Bold support makes this a great add-on for Shopify. - - Mohammed was also GREAT - very knowledgeable
May 25, 2022
Customer service have been amazing whenever I need anything. The chat functionality to virtual meetings. You get what you pay for!
May 24, 2022
Amazing Team and Support Service. Bold Suscriptions Rock! Easy to install, and there is a lot of tutorials and information how to make a full set up.
May 6, 2022
We needed help integrating Bold Subscriptions into our AJAX cart. The support team's help and communication was excellent and they performed the integration quickly.
April 1, 2022
I like what you do. The documentation is also good but it would be better if it was indexed properly and structured more precisely.
Thanks for taking the time to write in with your feedback! We appreciate your suggestions and will be looking into ways to improve that. Have a great day, and thanks for choosing Bold!
June 12, 2025
Bold has the worst support. They do not care for your issue. No one contacts you and support tickets go in AI loop forever. If you have a chance use another app
Thanks for your review! We are just so happy that Kelsey was there to help you out. Thanks again for choosing Bold!
March 4, 2022
The support on this app is outstanding! Shoutout to Kelsey for helping with my urgent, last minute client request.
Appreciate the kind words. The team is always happy to assist. We will be sure to pass along the kudos to Kelsey! Thank you for choosing Bold.
March 4, 2022
Great app - this works really well for our store. I just wish there was a way to only require customers making subscriptions to create an account (i.e. not every customer).
Thank you for your review and feedback! While Shopify customer accounts do not have this option at this time, we recommend to enable the “Subscription Created” email within Bold Subscriptions. These emails are customizable and can be used to direct customers to create an account once they purchase a subscription. Hope this helps! Thanks again for choosing Bold!