BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.2
feedback
424
chart
#1,732
All reviews
Rating Breakdown
Review RSS Feed
Jan. 20, 2021
Gaurav was amazing at tech support. So helpful with all types of questions. The platform is great and the support is better! This will definitely help our company succeed!
Thank you so much for the review! We are more than thrilled to hear that our team has helped set you up for success. Wishing you all the best with your coffee subscriptions!
Jan. 20, 2021
I have not used the app yet, but the customer service so far has been incredible! Waiting for them to install my app and then i can give better feedback
Jan. 22, 2021
Although have not yet used Bold because there was a failure in integration between shopify and bold, i have spoken to customer service and they were of tremendous help. very passionate team Update: Integration was 100% successful thanks to the Bold team; thanks! 10/10 recommend.
Thank you so much for the great review. We are so happy to hear that our team was able to set you up for success!
Jan. 19, 2021
Email support was helpful and solved my problem during setup, including a link to videos for my next steps. (Thanks, Taylor.) I'm looking forward to trying out the app in more detail during the trial period...
Thank you for your review. We are so pleased that we were able to solve your problem. If you ever need any assistance with set up we would be happy to help!
Jan. 16, 2021
Set up is really confusing then the videos are short and really not helpful. They want $60 a month? I cant even reach help. I'm trying to run a business and the only communication is email. Dont spend your money!!!!
Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help.
Jan. 16, 2021
Fanatstic app, very slick and easy to manage. Lots you can customise for your customers too. Also very helpful support team with fast replies.
Thank you so much for the review! So happy to hear that our team has been able to provide quick and effective support. Please don't hesitate to reach out if we can help you with anything!
Jan. 16, 2021
Appreciate the customer support provided on a Friday evening to get this app installed correctly having previously installed Bold Memberships!
Thank you so much for the review! Wishing you all the best with getting started with Bold Subscriptions. Please check out our Help Centre for great resources regarding set up of Bold Subscriptions V2.
Jan. 15, 2021
In my free trial still but getting set up and customizing my widget for my website was a breeze thanks to Gaurav's help! Quick and fast customer service, very appreciated.
Thank you for the great feedback. We are so thrilled to hear that Gaurav provided you with quick and effective support. Please check our Help Centre and don't hesitate to reach out to our live chat if you require more assistance!
Jan. 14, 2021
was great customer service. though we are still in free trial mode though so we shall see! thank you,
Thank you for the review. We are wishing you all the best with getting started your subscriptions! Please don't hesitate to reach out if you need any additional assistance. We also recommend checking out our Help Center for great articles about getting started!
Jan. 14, 2021
I'm so disappointed in this app. I'm not even out of my free trial yet and have already spent countless hours with support because of shipping issues and other issue with version 2 of this app. My customers can't do local pick up of their subscriptions and since the app automatically chooses the lowest shipping rate, I've had to figure out workarounds for that. I use other BOLD apps and really love them, which is why I chose to go with their subscription one. I hope they will fix these soon because I really would love to love this app. I love everything else about it - it's just the shipping issues that really cause problems.
Thank you for your honest feedback - we are sorry to hear about the issues you have been having with the app. In Bold Subscriptions V2, all shipping is handled within the Shopify admin itself, not within Bold. Here is an article from the Shopify which provides a ton of information regarding subscription shipping. https://shopify.dev/tutorials/create-and-manage-subscription-shipping-rates-and-delivery-methods#limitations We would love a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Jan. 14, 2021
Fantastic service and the live chat funcation has been brilliant!! this app is fab and id really like to thank priyanka for there help in getting my issue sorted!
Thank you so much for the great review! So happy to hear that Priyanka provided great service over live chat. Please feel free to reach out if you require any further assistance.
Jan. 14, 2021
Big thanks to Jericho who helped me directly with styling adaptations rather than pointing me to an educational website about html! Bold loses my free local delivery settings when you add a subscription product to the cart and defaults to paid delivery (not what we want) but I am hopeful they will change this soon (please!).
Jan. 14, 2021
Simran was great helping us with everything we needed. They made the whole installation process very simple & helped with any issues. Navjot was also great when first installing the app
Thank you so much the review! Very happy to hear that Simran and Navjot were able to help you out with any issues of questions. Please feel free to checkout our Help Center and Live Chat if you have any further questions.
Jan. 13, 2021
I really appreciate the customer support. I had some issues understanding how to set up my subscriptions, and Gagandeep helped me and was super-patient. I'd love to see more options for setting up the look of the plugin on my products page, and the ability to offer subscriptions only without offering a one-time purchase.
Hi there! Thank you for the great review. So thrilled to hear that Gagandeep provdided great support. Also You are able to make a product subscription only via your Shopify admin :) This option can be found under Products -> All Products -> select the product you want to be subscription only -> Check the box to "Only allow purchase of this product as a subscription" -> Select Save.
Jan. 12, 2021
Simran was extremely helpful when we need to clarify if bold subscription app could meet one of our needs! and it can! great app and is very flexible!
Thank you for your review. We are so pleased that Simran was there to help you and so happy that you are liking the Bold Subscription app. We are always happy to help!
Jan. 12, 2021
Support is awesome. Simran helped us with install questions and getting the display looking good on the spot. Couldn't ask for a better experience. Highly recommend the subscription app as well as the customer support. Well done team.
Thank you so much for your review. We are super happy that Simran was there to help you with your installation questions. If you ever need any more assistance we are always happy to help. It looks great!
Jan. 12, 2021
Simran was very helpful with fixing some coding issues! He was patient with my needs and worked in a timely manner
Thank you for your review. Very happy that Simran was helpful and was able to solve your coding issues. Everything looks great!
Jan. 12, 2021
After signing up for a trial and then forgetting about it, I decided to try to get it sorted out today. Simran was extremely helpful. I chatted to him on the Bold Support chat facility and he's helped me get all set up. Very excited!
Thank you for your review. We are thrilled that Simran was there to help you get all set up, we are super excited for your subscription!!
Jan. 11, 2021
Customer service was excellent. Gagandeep helped us really fast with our automatic installation process.
Thank you for your review. We are so pleased that Gagandeep was there to help you with your installation! If you ever need us we will be there to help.
Jan. 11, 2021
We have had a bad experience with this app. A glitch in their system resulted in their subscription service promising our customers $0 orders. Use this service at your own risk if you want to be out thousands of dollars.
Thank you for your feedback. We sincerely apologize for any frustration this may have cause you. Our team is looking into making sure that your issues are resolved and hoping that we can turn your bad experience into a good one.